There is more than one person who uses this site and has this name. One of them is shown below, you may mean a different one: phsothefacts Pressure Group
phsothefacts Pressure Group
Joined WhatDoTheyKnow in 2014
Send message to phsothefacts Pressure Group
The aim of the pressure group is to demonstrate to PACAC that the Parliamentary and Health Service Ombudsman is not fit for purpose and should be totally reformed.
http://phsothefacts.com/
Twitter: @phsothefacts
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This person's Freedom of Information requests (approximately 79)
Rob Behrens PHSO Commentary on DoHSC Rejection of Historic Unresolved Cases
Response by Department of Health and Social Care to phsothefacts Pressure Group on .
Awaiting classification.
Dear Ms Reynolds,
Thank you for your email.
The Freedom of Information Act (FOIA) gives a right of access to information that public authorities hold...
Complaints and review requests 2018/19
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Nicholas Wheatley on .
Awaiting classification.
The stats they have provided for 2017/18 are very different from the stats they provided last year which can be found here
https://www.whatdotheyknow....
PHSO policy on providing Subject Access Requests
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Questions on the 2018/19 PHSO Annual Report
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Awaiting classification.
Dear Della Reynolds
Thank you for your further email.
Firstly, where you state 'In 2017/18 from a total of 29,841 complaints
5,568 were pa...
Complaints against CQC
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Della Reynolds
RE: Your information request: R0000855
I write in response to your request dated 27 August 2...
Complaints against government departments.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Refused.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Reduction in time to apply for a review at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
Caroline Hanman, thank you for the update on this issue as it is only by people sharing their experience that we can see if any of the PHSO rhetoric be...
PACAC scrutiny of PHSO
Request to House of Commons Administration Committee by phsothefacts Pressure Group. Annotated by A.E. on .
Information not held.
Because by default, if they don't look at individual cases, they will have to look at a group of cases proving the same PHSO failings. It becomes syste...
Rob Behrens overseas visits.
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Partially successful.
It would appear that Mr Behrens's costs average no more than £500 per visit yet a single visit to the UK of the South African Ombudsman was costed a...
Staff pay
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Rob Behrens naming and shaming public bodies
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
MP complaints regarding DWP
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful.
I can hear the answer now PHSOthefacts.
'We do not hold that information'!!!!!!!! There got it in before them, but shocking state of affairs, as eve...
Parliamentary complaints table
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
It is very difficult to determine the number of complaints - when people have submitted actual case papers and evidence and for parliamentary cases via...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful.
At the PACAC hearing today, Rob Behrens made a big thing of open meetings and of the dozens of meetings he has had with complainant:
https://www.parl...
Closed cases - annual report 2017/18
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Ms Reynolds,
Request for information under the Freedom of Information Act 2000
Further to your email dated 19 December, in which you r...
Staff Survey 2018
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Refused.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Complaints against private healthcare providers delivering NHS contracts.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful.
phsothefacts,
You might be interested in this FTT decision:
http://www.bailii.org/uk/cases/UKFTT/GRC/2018/2018_0074.html
It concerns a woman whos...
Quality Assurance Associates at PHSO
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Conflict of interest register.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful.
I think that is where the phrase 'all in it together' comes from. But not to worry it's all open and transparent now. Ha ha.
PHSO pay gap.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused.
End of year fiddling is quite likely widespread but it is still fraud.
Cases upheld against GPS and NHS Trusts
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Della Reynolds
RE: Your information request: R0000095
I write in response to your email of 4 July 2018 in regards to your
request for...
Wow they have mixed up someone else (Mr Taher probably has no idea he had a response!) on your FOI request.
"Once data has been provided to our unit,...
Information regarding FOI request handling
Response by Metropolitan Police Service (MPS) to phsothefacts Pressure Group on .
Partially successful.
Dear Ms Reynolds
Freedom of Information Request Reference No: 2018040000452
I write in connection with your request for information which was recei...
Reference to the 'design authority/team' in PHSO minutes.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Partially successful.
Dear Ms Reynolds,
Internal Review of Freedom of Information request (FDN-275104)
I have considered your previous correspondence including y...
Making changes to final reports.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful.
And all this time the public have been told a final report can't be changed. Apparently they can.....
So I wonder, do authorities who also will not c...
This person's 310 annotations
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Very interesting.
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
It may be that PHSO have submitted 'irrelevant' legal advice to the tribunal - alternatively it could be that they all agree to deem the legal advice '...
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Has anyone looked up the tribunal ruling regarding Prince Charles ‘spider letters’? The royals clearly did not want to reveal these letters but were re...
Reduction in time to apply for a review at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
Caroline Hanman, thank you for the update on this issue as it is only by people sharing their experience that we can see if any of the PHSO rhetoric be...
PACAC scrutiny of PHSO
Request to House of Commons Administration Committee by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Information not held.
Not sure where they said they look at 'group' complaints AE? I think this response doesn't answer my question which was when did the select committee...
Reduction in time to apply for a review at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
PHSO do offer the chance to apply for the material evidence with the 'provisional view' report but give a very short time for the complainant to respon...
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Well said M Boyce.
Average length of time to carry out a review
Request to Parliamentary and Health Service Ombudsman by Sofía Tate. Annotated by phsothefacts Pressure Group on .
Partially successful.
I can't find the reply from PHSO?
Average length of time to carry out a review
Request to Parliamentary and Health Service Ombudsman by Sofía Tate. Annotated by phsothefacts Pressure Group on .
Partially successful.
How have they drastically reduced review times in the last three months? They must have done so by changing the criteria or the process.
How to get complaint about DWP to ombudsman if ignored by MP
Request to Parliamentary and Health Service Ombudsman by Ashley. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
Send it to Bernard Jenkin chair of PACAC
Allegations of misconduct in public office made against public officials within the Parliamentary & Health Services Ombudsman (PHSO)
Request to Parliamentary and Health Service Ombudsman by Fran French. Annotated by phsothefacts Pressure Group on .
Partially successful.
PHSO is unaccountable to members of the public. Judicial review is costly and narrow in remit. Virtually impossible to win. PACAC do not look at indivi...
The Role of the Parliamentary Ombudsman and it compilance with the law
Request to Parliamentary and Health Service Ombudsman by James Spencer-Gray. Annotated by phsothefacts Pressure Group on .
Information not held.
I think that the reference is in relation to 'legal judgments'. PHSO do not make legal judgments as they are 'quasi-judicial'.
2. The Ombudsman ass...
Allegations of misconduct in public office made against public officials within the Parliamentary & Health Services Ombudsman (PHSO)
Request to Parliamentary and Health Service Ombudsman by Fran French. Annotated by phsothefacts Pressure Group on .
Partially successful.
I'll just leave this here. http://phsothefacts.com/misconduct-in-public-office/
All information concerning functus officio
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by phsothefacts Pressure Group on .
Refused.
I'm laying money on the fact that under the previous data handling system there was no key word criteria storage which would enable them to locate this...
Activity with MPs/disability training for staff
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
That's probably a bit of window dressing as they have recently lost an ET to a disabled member of staff and I do believe there are others in the pipeli...
Reduction in time to apply for a review at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
Agreed M Boyce but I very much doubt that this happens.
Complaints against Information Commissioner's Office
Request to Parliamentary and Health Service Ombudsman by Jonathan Baines. Annotated by phsothefacts Pressure Group on .
Successful.
What does this mean? "The PHSO’s role is not to assess whether the ICO correctly interpreted the DPA, but, for example, to assess whether it followed...
PHSO organisational ‘family tree’ of public facing employees
Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by phsothefacts Pressure Group on .
Partially successful.
Bet you never thought things could get worse at PHSO. But they have! Pull up the drawbridge the public are trying to hold us to account!
Quashing reports - advice from legal team and senior colleagues
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by phsothefacts Pressure Group on .
Refused.
All we learn from this is that they know they are on dodgy legal ground. Why was the content of the letters redacted? They would need to provide prop...
All information concerning functus officio
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by phsothefacts Pressure Group on .
Refused.
Mmm methinks the Ombudsman is vulnerable on this issue and acting defensively to protect itself. Has Mr Behrens overstepped his remit?
Quashing reports - advice from legal team and senior colleagues
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by phsothefacts Pressure Group on .
Refused.
On this issue of 'review' this rather dated document sets out the legal position regarding review by the courts. It is clear that there was some hesit...
Parliamentary complaints table
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
It is very difficult to determine the number of complaints - when people have submitted actual case papers and evidence and for parliamentary cases via...
Happiness of complainants with PHSO service
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by phsothefacts Pressure Group on .
Successful.
Good question. The Service Charter data doesn't provide this information so how did PHSO independently source it? Also, when in the process were they...
Value for Money report - 81,899 responses to enquiries
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Refused.
Rob Behrens and Amanda Campbell were also asked to be clear about the number of enquiries received and the number of complaints. They hide their true...
Rob Behrens naming and shaming public bodies
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
Rob Behrens definitely used the term 'name and shame' at the Ombudsman's Annual Conference. The Ombudsman has no powers of compliance so any public bo...