This person's Freedom of Information requests (approximately 94)
Thanks Jt Oakley. I've now read the DN; it's brief, but makes interesting reading.
The point you make about section 16 FOIA - the right to advice an...
Dear Della Reynolds,
Thank you for your correspondence of 26^th June 2023 in which you
requested an information from The Parliamentary and Health Se...
Anyone who is unfortunate enough to expect any form of justice from PHSO will be disappointed. The up-hold rate, however manipulated, is just window dr...
As you can see from this previous request for information when Dame Julie Mellor was the Ombudsman a diary of appointments was kept which formed a per...
Unfortunately, the LGO and ICO are also not fit for purpose.
Both completely ignoring the truth, preferring to believe my local council’s fabrications...
Thank you for your clear response and links to further documentation.
In order to clarify, your figures suggest that 38 of the 453 cases were resolv...
Many thanks.
Yours faithfully,
Della Reynolds
phsothefacts Pressure Group
Dear Della Reynolds
PHSO Case Details 00000901
Your request for information
Thank you for your correspondence of 21 April 2023 in which you reque...
Dear Della Reynolds,
Thank you for your email of 20 January 2023 in which you requested
information from the Parliamentary and Health Service Ombuds...
I find that PHSO links sometimes break, so just in case here are some figures:
'Complaints about UK Government Departments and other Public Organisat...
If you don't define maladministration then it can be whatever you want it to be on a case by case basis. Breaching the rules/guidelines should be mala...
'I am aware that you referred a complaint to us relating to the communication of changes in the State Pension age for women.' Rob Behrens
Informatio...
'We've just published the results of our 2020 staff survey. You can read them on our website:'
https://twitter.com/PHSOmbudsman/status/13975557025671...
It's becoming increasingly difficult for Rob Behrens to say that anything about his service is 'exemplary'.
The stats are continuing to fall. More...
Information recently disclosed by the PHSO:
'We received 242 complaints regarding ICO in 2019/20
In 2019/20 PHSO closed 234 complaints regarding IC...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Dear InformationRights,
The board minutes from December 2020 seem to have points 1 - 5 missing.
https://www.ombudsman.org.uk/sites/default/files/B...
It does create the potential for truths inconvenient to the Ombudsman to be revealed.
On another note:
Could an ICO employee be dealing with your...
A load of comments, many critical of the Ombudsman, have added under a piece by David Hencke titled 'The Ombudsman’s much delayed justice train for 50s...
Many thanks. So now we know who didn't want a review of historic NHS complaints. The very people who most need to learn from them.
Yours faithfully,...
I have been thoroughly confused over the years by PHSO statistics. Here is something I previously wrote. I doubt it will add clarity, but it may illu...
Dear InformationRights,
I have to agree with other postings on this thread that PHSO statistics cannot be relied upon for consistency. Within the ann...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Dear Della Reynolds
RE: Your information request: R0000855
I write in response to your request dated 27 August 2...
Caroline Hanman, thank you for the update on this issue as it is only by people sharing their experience that we can see if any of the PHSO rhetoric be...
This person's 342 annotations
I absolutely agree Mark. You can spend many hours checking the law and proper procedures but they just ignore everything which doesn’t suit them. They...
Agreed. It is all corrupt. From top to bottom. A total stitch up.
I’m not expecting it to be anyone better. They don’t want an effective Ombudsman service.
Thanks Mark. I’d like to include your story in our next book. They simply delay when you have them in a corner.
Thanks for your comment Mark. Have you reached the end of your ICO process yet?
It was interesting to read the positive feedback recorded by PHSO. I wonder how much of this is as a response to the first stage of the process, rathe...
I think that PHSO is struggling to find someone to accredit their professional training schemes. Knowing them they probably want everything in-house s...
I find the whole PHSO website very difficult to navigate. There seems to be no logic to it and things come to the top out-of-date order. I would hazar...
They refuse to answer the question then label you vexatious if you have the temerity to ask again. They also use time to wear you down. Look how long i...
Once again PHSO have no record - how convenient. If they have no record of face to face meetings how can they measure the effectiveness of this action...
How can the information be useful when they have provided no information? They should at least direct you to the seven instances of reports to parliame...
The 'protection of commercial interests' acts as a catch all and denies the public the opportunity to hold public bodies to account for profligate spen...
If you don't define maladministration then it can be whatever you want it to be on a case by case basis. Breaching the rules/guidelines should be mala...
It's becoming increasingly difficult for Rob Behrens to say that anything about his service is 'exemplary'.
The stats are continuing to fall. More...
Thank you J Roberts. If PHSO data handlers were being remotely helpful they would have supplied me with the information they already held.
This data...
The whole system is broken. It has been for a long time but the pressure caused by the pandemic has shown it to be broken. Broken and corrupt.
It's a power game for Behrens isn't it. The Ombudsman sits at the top of the pyramid, all seeing, all knowing and with total discretion to dismiss any...
The Ombudsman is inundated with complaints - so much so that they have 'closed their doors' to new cases.
https://davidhencke.com/2021/02/21/parlia...
See more data here. https://phsothetruestory.com/phso-data-tables/
PHSO rarely upholds any complaints from the public. In 2019/20 they upheld just 2.1% of all complaints made to them. https://phsothetruestory.files.wor...
So PHSO reply that they do not hold the information and contend that the requester has already received the information from HMRT. Following the link w...
The response to this request is overdue. It would appear that the Ombudsman is 'overwhelmed' by complaints and issuing a statement that complainants co...
There is no trust in this organisation and no transparency. Interesting to see that numbers of complaints to PHSO are actually falling as people realis...
The meeting minutes are all jumbled up and out of date.
Would it be cynical to suggest that the Ombudsman has redetermined the definition of 'service complaint?