There is more than one person who uses this site and has this name. One of them is shown below, you may mean a different one: phsothefacts Pressure Group
phsothefacts Pressure Group
Joined WhatDoTheyKnow in 2014
Send message to phsothefacts Pressure Group
The aim of the pressure group is to demonstrate to PASC that the Parliamentary and Health Service Ombudsman is not fit for purpose and should be totally reformed.
http://phsothefacts.com/
Twitter: phsothefacts@nothearingus
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This person's Freedom of Information requests (approximately 61)
Conflict of interest register.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Awaiting classification.
Dear Della Reynolds,
RE: Your information request – R0000069
Thank you for your email dated 14 June 2018. We are writing to acknowledge
re...
PHSO pay gap.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Awaiting classification.
Dear Della Reynolds,
RE: Your information request – R0000068
Thank you for your email dated 14 June 2018. We are writing to acknowledge
re...
Wow they have mixed up someone else (Mr Taher probably has no idea he had a response!) on your FOI request.
"Once data has been provided to our unit,...
Information regarding FOI request handling
Response by Metropolitan Police Service (MPS) to phsothefacts Pressure Group on .
Partially successful.
Dear Ms Reynolds
Freedom of Information Request Reference No: 2018040000452
I write in connection with your request for information which was recei...
Reference to the 'design authority/team' in PHSO minutes.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Awaiting classification.
Dear Ms Reynolds,
Internal Review of Freedom of Information request (FDN-275104)
I have considered your previous correspondence including y...
Making changes to final reports.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful.
And all this time the public have been told a final report can't be changed. Apparently they can.....
So I wonder, do authorities who also will not c...
Complaints against private healthcare providers delivering NHS contracts.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Della Reynolds
PHSO reference FDN-275094
Response to your request for information
Thank you for your request of 28 February 2018. Ou...
Complaints to PHSO about Liverpool Community Health (LCH)
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Awaiting classification.
Dear Della Reynolds,
Re: Your Information Request - FDN-275056
Thank you for your email of 11 March 2018.
Please find attached the ta...
Internal data on FOI request regarding PHSO design team
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
What is the 'design team'?
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Partially successful.
Dear Della Reynolds,
Re: Your Information Request - FDN-275010
Thank you for your email of 23 January 2018. I am writing in response to
yo...
PHSO and Ministerial inquiries
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Information not held.
It is my belief that there have been no other 'ministerial inquiries' which shows that the chance of using this method to hold PHSO to account is equiv...
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful.
And we are asked to trust them......? They are too clever by far and will avoid justice to plebes like us at all costs.
Trust them...? Why should we...
Requests for a review 2016 - 2017
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by M Boyce on .
Successful.
I agree with both of your comments. Quangos like ombudsmen organisations exist only so the establishment can pretend that ordinary folks will have some...
Number of investigations fully upheld 2016/17
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
staff turnover at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by D. Moore on .
Partially successful.
Does anyone know of a public body with a higher staff turnover? From the Annual Report:
"Staff turnover
Staff turnover was 31% in 2016-17; higher...
External Audit arrangements at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Partially successful.
Thank you Della, you have just shown the PHSO for what they are.
Corrupt! Yes that was my experience, I have the evidence but nothing done about it....
PHSO Customer Care Team
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by A.E. on .
Partially successful.
"In 2015/16 the CCT handled 593 service complaints and dealt with 1969 complaints about our decisions."
Wow, almost two thousand complaints in one ye...
Percentage of review requests for 2014/15 and 2015/16
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Della Reynolds,
Your information request: FDN- 274485
I write in response to your email of 14 March 2017 in which you requested
infor...
Ombudsman powers to reopen an investigation
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Long overdue.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Number of fully upheld cases for 2015-16
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Correspondence alleging cover up or collusion by PHSO staff.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Information not held.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Data for Steve Brown Head of Risk and Assurance.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Jt Oakley on .
Successful.
There maybe a reason why Steve Brown supports such a low rate of correction of the work of the FOIA department,
Apparently he checks all the relevant...
Unsafe hospital discharge
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful.
How can it be possible for PHSO to make a report on unsafe hospital discharge, when it doesn't know if there is such a thing as it doesn't have the da...
Cost of report into unsafe hospital discharge
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Information not held.
Dear Della Reynolds
Your information request: FDN-261374
I write in response to your email of 28 June 2016 in which you asked for
informat...
Use of discretion when deciding whether to investigate complaints.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Partially successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
This person's 258 annotations
The PHSO's judicial review game of risk.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
It is interesting to note that the Ombudsman has only lost two cases at judicial review in 50 years. The recent case Miller V The Parliamentary Commiss...
Revised guidance note and amendment of decision letters.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
I'm guessing they don't want to give up on one of their 'get out of jail free' cards. Once they get rid of you and your pesky request who knows if they...
Time taken to complete reviews of decisions.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
You mean the 'back to basics' strategy which suggests they've never got the process right. PHSO is on a continual journey which will never arrive.
H...
Revised guidance note and amendment of decision letters.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
The Miller case against the Ombudsman was driven by money from clinical litigation insurance companies. They had a vested interest in preventing PHSO f...
Revised guidance note and amendment of decision letters.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
I have to agree with you about fighting back. Knowing the truth about this organisation I would be complicit in their corruption if I stood by and said...
Revised guidance note and amendment of decision letters.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
If you win your judicial review, which very rarely happens, the judge asks PHSO to 'take another look'. In other words to review the process it took i...
Revised guidance note and amendment of decision letters.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
You are right. The public need to know about this. Can I put it out on the web site PHSOtheFACTS?
Extremely Disappointed With Your Service
Request to Parliamentary and Health Service Ombudsman by James Kelly. Annotated by phsothefacts Pressure Group on .
Awaiting classification.
James, you will find that the health service ombudsman or PHSO investigates about 13% of all the complaints it receives in any one year and upholds abo...
Southern Health NHS Foundation Trust deaths
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Successful.
Not just Southern Health, PHSO also failed to detect systemic failure at the Liverpool Community Health Trust. Don't look and you don't see is their m...
Timing out of judicial review.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Partially successful.
I'm guessing they will play the 'individual case files' on this one and say they would need to look manually through every file and it would cost too m...
The PHSO's judicial review game of risk.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
You are right about 'ivory towers' they think they are protected on all sides so act with impunity. In the latest PHSO service charter, they give them...
The PHSO's judicial review game of risk.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
The Ombudsman is a national disgrace - or should be if the media allowed the public to see the truth. It is a silo for all the toxic waste produced by...
Distorting complaints to fit the Ombudsman's agenda
Request to Parliamentary and Health Service Ombudsman by Ben. Annotated by phsothefacts Pressure Group on .
Partially successful.
You got it in one Ben. They all play the 'scratch my back' game.
Rob Behren's boast about receiving positive feedback
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Successful.
M. Boyce can you email me at phso-thefacts@outlook.com as I may have some useful information for you.
Rob Behren's boast about receiving positive feedback
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Successful.
Only court action or media attention gets any of these guys to shift. You are quite right that it is outrageous. They may 'take another look' as you sa...
Distorting complaints to fit the Ombudsman's agenda
Request to Parliamentary and Health Service Ombudsman by Ben. Annotated by phsothefacts Pressure Group on .
Partially successful.
This is not true. Requests for FOI are not dependent on identity but 'requestor blind'.
Rob Behren's boast about receiving positive feedback
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Successful.
If you are in the business of closing down valid complaints by manipulating the evidence and scoping out key points from the investigation then you wou...
Rob Behren's boast about receiving positive feedback
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Successful.
Always look on the bright side of life - de dum, de dum, de dum, de dum. Could be Rob Behrens new catchphrase?
Distorting complaints to fit the Ombudsman's agenda
Request to Parliamentary and Health Service Ombudsman by Ben. Annotated by phsothefacts Pressure Group on .
Partially successful.
Ben check out http://phsothefacts.com/ and you will see that PHSO do this all the time. They only uphold about 5% of the complaints which are presented...
Mental Health Advisors
Request to Parliamentary and Health Service Ombudsman by cathy dunne. Annotated by phsothefacts Pressure Group on .
Successful.
Seems a bit far-fetched. How can you make a choice as to who would be the best clinical advisor to contact if you don't have a central list of their qu...
How many people currently work on the Customer Care Team?
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
They can take many months to decide whether to conduct a review which must be a review in itself. Someone told me the other day that PHSO were consider...
How many people currently work on the Customer Care Team?
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
Colin, a great summary of the PHSO experience. Can I put this on the PHSOtheFACTS website on the 'Things people say' page?
PHSO and Ministerial inquiries
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Information not held.
It is my belief that there have been no other 'ministerial inquiries' which shows that the chance of using this method to hold PHSO to account is equiv...
Query about case review figures provided
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Successful.
Mmmm clear as mud.
How many people currently work on the Customer Care Team?
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Successful.
This is great stuff J. Roberts. Can I add it to the blog piece as a comment?