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phsothefacts Pressure Group
Joined WhatDoTheyKnow in 2014
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This person's Freedom of Information requests (approximately 85)
What do we mean by maladministration?
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful.
If you don't define maladministration then it can be whatever you want it to be on a case by case basis. Breaching the rules/guidelines should be mala...
Do the PHSO ever respond to Justin Madders MP?
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Partially successful.
'I am aware that you referred a complaint to us relating to the communication of changes in the State Pension age for women.' Rob Behrens
Informatio...
Staff Survey 2018
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Refused.
'We've just published the results of our 2020 staff survey. You can read them on our website:'
https://twitter.com/PHSOmbudsman/status/13975557025671...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused.
It's becoming increasingly difficult for Rob Behrens to say that anything about his service is 'exemplary'.
The stats are continuing to fall. More...
Complaints to ICO about the Parliamentary and Health Service Ombudsman
Request to Information Commissioner's Office by phsothefacts Pressure Group. Annotated by J Roberts on .
Partially successful.
Information recently disclosed by the PHSO:
'We received 242 complaints regarding ICO in 2019/20
In 2019/20 PHSO closed 234 complaints regarding IC...
Missing data from PHSO board meeting -20th December 2020
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Long overdue.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Release of Board Meeting Minutes
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful.
Dear InformationRights,
The board minutes from December 2020 seem to have points 1 - 5 missing.
https://www.ombudsman.org.uk/sites/default/files/B...
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful.
It does create the potential for truths inconvenient to the Ombudsman to be revealed.
On another note:
Could an ICO employee be dealing with your...
Complaints against government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Refused.
A load of comments, many critical of the Ombudsman, have added under a piece by David Hencke titled 'The Ombudsman’s much delayed justice train for 50s...
Parliamentary complaints for 2018/19
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful.
Dear InformationRights,
It's a very short report considering it took so long to produce. The next PACAC scrutiny meeting of PHSO is to be held on 23r...
Rob Behrens PHSO Commentary on DoHSC Rejection of Historic Unresolved Cases
Follow up sent to Department of Health and Social Care by phsothefacts Pressure Group on .
Partially successful.
Many thanks. So now we know who didn't want a review of historic NHS complaints. The very people who most need to learn from them.
Yours faithfully,...
Questions on the 2018/19 PHSO Annual Report
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful.
I have been thoroughly confused over the years by PHSO statistics. Here is something I previously wrote. I doubt it will add clarity, but it may illu...
Complaints and review requests 2018/19
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful.
Dear InformationRights,
I have to agree with other postings on this thread that PHSO statistics cannot be relied upon for consistency. Within the ann...
PHSO policy on providing Subject Access Requests
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Complaints against CQC
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Della Reynolds
RE: Your information request: R0000855
I write in response to your request dated 27 August 2...
Reduction in time to apply for a review at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
Caroline Hanman, thank you for the update on this issue as it is only by people sharing their experience that we can see if any of the PHSO rhetoric be...
PACAC scrutiny of PHSO
Request to House of Commons Administration Committee by phsothefacts Pressure Group. Annotated by A.E. on .
Information not held.
Because by default, if they don't look at individual cases, they will have to look at a group of cases proving the same PHSO failings. It becomes syste...
Rob Behrens overseas visits.
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Partially successful.
Dear InformationRights,
It would appear that Mr Behrens's costs average no more than £500 per visit yet a single visit to the UK of the South African...
Staff pay
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Rob Behrens naming and shaming public bodies
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
MP complaints regarding DWP
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful.
I can hear the answer now PHSOthefacts.
'We do not hold that information'!!!!!!!! There got it in before them, but shocking state of affairs, as eve...
Parliamentary complaints table
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
It is very difficult to determine the number of complaints - when people have submitted actual case papers and evidence and for parliamentary cases via...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful.
At the PACAC hearing today, Rob Behrens made a big thing of open meetings and of the dozens of meetings he has had with complainant:
https://www.parl...
Closed cases - annual report 2017/18
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful.
Dear Ms Reynolds,
Request for information under the Freedom of Information Act 2000
Further to your email dated 19 December, in which you r...
Complaints against private healthcare providers delivering NHS contracts.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful.
phsothefacts,
You might be interested in this FTT decision:
http://www.bailii.org/uk/cases/UKFTT/GRC/2018/2018_0074.html
It concerns a woman whos...
This person's 330 annotations
What do we mean by maladministration?
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful.
If you don't define maladministration then it can be whatever you want it to be on a case by case basis. Breaching the rules/guidelines should be mala...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused.
It's becoming increasingly difficult for Rob Behrens to say that anything about his service is 'exemplary'.
The stats are continuing to fall. More...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused.
Thank you J Roberts. If PHSO data handlers were being remotely helpful they would have supplied me with the information they already held.
This data...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused.
The whole system is broken. It has been for a long time but the pressure caused by the pandemic has shown it to be broken. Broken and corrupt.
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
It's a power game for Behrens isn't it. The Ombudsman sits at the top of the pyramid, all seeing, all knowing and with total discretion to dismiss any...
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
The Ombudsman is inundated with complaints - so much so that they have 'closed their doors' to new cases.
https://davidhencke.com/2021/02/21/parlia...
What next if complaint not withheld
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by phsothefacts Pressure Group on .
Long overdue.
See more data here. https://phsothetruestory.com/phso-data-tables/
What next if complaint not withheld
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by phsothefacts Pressure Group on .
Long overdue.
PHSO rarely upholds any complaints from the public. In 2019/20 they upheld just 2.1% of all complaints made to them. https://phsothetruestory.files.wor...
Ombudsman's salary incorrectly excluded from Main Estimates - Treasury error
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Information not held.
So PHSO reply that they do not hold the information and contend that the requester has already received the information from HMRT. Following the link w...
Release of Board Meeting Minutes
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
The response to this request is overdue. It would appear that the Ombudsman is 'overwhelmed' by complaints and issuing a statement that complainants co...
Release of Board Meeting Minutes
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
There is no trust in this organisation and no transparency. Interesting to see that numbers of complaints to PHSO are actually falling as people realis...
Release of Board Meeting Minutes
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
The meeting minutes are all jumbled up and out of date.
Great fall in service complaints in two years - 88%
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Information not held.
Would it be cynical to suggest that the Ombudsman has redetermined the definition of 'service complaint?
Complaints about Shrewsbury and Telford NHS Trust maternity unit
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by phsothefacts Pressure Group on .
Successful.
Yet another national scandal which passed under the PHSO radar. They seem totally unable to spot patterns of systemic failure.
Complaints upheld in 2019/20 and FOI responses
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by phsothefacts Pressure Group on .
Partially successful.
PHSO continually conflate data in their annual reports and use variable terminology from year to year making comparisons difficult. They have conflated...
Number of PHSO fresh/new investigations conducted directly after the final report.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Thank you. It's all a sham really isn't it. Accountability theatre.
Number of PHSO fresh/new investigations conducted directly after the final report.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Is Dr Kirkham Richard Kirkham?
complaints against government departments overseen by PHSO 2018/19
Request to Parliamentary and Health Service Ombudsman by liz perloff. Annotated by phsothefacts Pressure Group on .
Successful.
This could be true J Roberts. The stats released by PHSO rarely tell the whole story. We have reduced uphold rates at the same time that many have comp...
complaints against government departments overseen by PHSO 2018/19
Request to Parliamentary and Health Service Ombudsman by liz perloff. Annotated by phsothefacts Pressure Group on .
Successful.
To uphold just 38 cases from a total of 5,744 submitted gives an uphold rate of just 0.6%. In other words 99.4% of the people who took the trouble to m...
Complaints against government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused.
I see from another FOI response that PHSO investigated just 90 parliamentary complaints in 2018/19 from a total of 5,744 submitted. The ombudsman uphel...
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Very interesting.
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
It may be that PHSO have submitted 'irrelevant' legal advice to the tribunal - alternatively it could be that they all agree to deem the legal advice '...
The legal no man's land of the sham PHSO review process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Refused.
Has anyone looked up the tribunal ruling regarding Prince Charles ‘spider letters’? The royals clearly did not want to reveal these letters but were re...
Reduction in time to apply for a review at PHSO
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful.
Caroline Hanman, thank you for the update on this issue as it is only by people sharing their experience that we can see if any of the PHSO rhetoric be...
PACAC scrutiny of PHSO
Request to House of Commons Administration Committee by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Information not held.
Not sure where they said they look at 'group' complaints AE? I think this response doesn't answer my question which was when did the select committee...