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phsothefacts Pressure Group
Joined WhatDoTheyKnow in 2014
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This person's Freedom of Information requests (approximately 98)
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Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Awaiting classification
Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Information Rights team. This is to confirm we have received your
re...
Lump Sum Exit Scheme
Response by Department for Environment, Food and Rural Affairs to phsothefacts Pressure Group on .
Awaiting internal review
19 August 2024
Our ref: RPA/IRT/IR/24/217
Dear Della Reynolds,
Internal Review – Acknowledgement
Thank you for your email dated 8 Au...
Who provides accreditation for the Ombudsman Learning Academy.
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful
Thank you for your prompt response. It would appear that the 'Ombudsman Learning Acadamy' is no more than 'in-house' training.
Yours faithfully,...
Cost to the public purse for IOI membership activities
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Partially successful
Thank you for your response. To summarise. The UK signed up to the International Ombudsman Institute in 2018. PHSO have no records of meetings or ex...
Do the PHSO ever respond to Justin Madders MP?
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Partially successful
WASPI - Rob Behrens letter to Justin Madders MP 26 March 2021
'I am aware that you referred a complaint to us relating to the communication of chang...
Ombudsman Academy
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful
Rob Behrens likes to blow his own trumpet but the reality is there was always a 'resolution' option at PHSO before he arrived which actually resolved m...
NHS investigation data for 2018/19 and 2017/18
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful
Complaints about the NHS in England 2022-23
27,441 complaints received
642 accepted for detailed investigation
76 Detailed investigation fully up...
Parliamentary complaints for 2018/19
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by M Boyce (Account suspended) on .
Successful
Thanks for this post J Roberts. It makes for very interesting reading. I found the PHSOthetruestory especially so.
Complaints about government departments reports 2019 - 2022
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful
Complaints about UK Government Departments and other Public Organisations 2022-23
Published 23 October 2023
Complaints received – 6165
Complain...
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by M Boyce (Account suspended) on .
Successful
Thanks Jt Oakley. I've now read the DN; it's brief, but makes interesting reading.
The point you make about section 16 FOIA - the right to advice an...
Primary Investigations
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by Brenda Prentice on .
Successful
Anyone who is unfortunate enough to expect any form of justice from PHSO will be disappointed. The up-hold rate, however manipulated, is just window dr...
International Ombudsman Institute membership
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Partially successful
As you can see from this previous request for information when Dame Julie Mellor was the Ombudsman a diary of appointments was kept which formed a per...
Resolved cases 2021/22
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful
Thank you for your clear response and links to further documentation.
In order to clarify, your figures suggest that 38 of the 453 cases were resolv...
Service Review Requests
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful
Many thanks.
Yours faithfully,
Della Reynolds
phsothefacts Pressure Group
Positive feedback.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Successful
Dear Della Reynolds
PHSO Case Details 00000901
Your request for information
Thank you for your correspondence of 21 April 2023 in which you reque...
What do we mean by maladministration?
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful
If you don't define maladministration then it can be whatever you want it to be on a case by case basis. Breaching the rules/guidelines should be mala...
Staff Survey 2018
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Refused
'We've just published the results of our 2020 staff survey. You can read them on our website:'
https://twitter.com/PHSOmbudsman/status/13975557025671...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused
It's becoming increasingly difficult for Rob Behrens to say that anything about his service is 'exemplary'.
The stats are continuing to fall. More...
Complaints to ICO about the Parliamentary and Health Service Ombudsman
Request to Information Commissioner's Office by phsothefacts Pressure Group. Annotated by J Roberts on .
Partially successful
Information recently disclosed by the PHSO:
'We received 242 complaints regarding ICO in 2019/20
In 2019/20 PHSO closed 234 complaints regarding IC...
Missing data from PHSO board meeting -20th December 2020
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .
Long overdue
Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Release of Board Meeting Minutes
Follow up sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .
Successful
Dear InformationRights,
The board minutes from December 2020 seem to have points 1 - 5 missing.
https://www.ombudsman.org.uk/sites/default/files/B...
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful
It does create the potential for truths inconvenient to the Ombudsman to be revealed.
On another note:
Could an ICO employee be dealing with your...
Complaints against government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Refused
A load of comments, many critical of the Ombudsman, have added under a piece by David Hencke titled 'The Ombudsman’s much delayed justice train for 50s...
Rob Behrens PHSO Commentary on DoHSC Rejection of Historic Unresolved Cases
Follow up sent to Department of Health and Social Care by phsothefacts Pressure Group on .
Partially successful
Many thanks. So now we know who didn't want a review of historic NHS complaints. The very people who most need to learn from them.
Yours faithfully,...
Questions on the 2018/19 PHSO Annual Report
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .
Successful
I have been thoroughly confused over the years by PHSO statistics. Here is something I previously wrote. I doubt it will add clarity, but it may illu...
This person's 343 annotations
Ombudsman Academy
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful
Rob Behrens likes to blow his own trumpet but the reality is there was always a 'resolution' option at PHSO before he arrived which actually resolved m...
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
I absolutely agree Mark. You can spend many hours checking the law and proper procedures but they just ignore everything which doesn’t suit them. They...
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
Agreed. It is all corrupt. From top to bottom. A total stitch up.
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
I’m not expecting it to be anyone better. They don’t want an effective Ombudsman service.
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
Thanks Mark. I’d like to include your story in our next book. They simply delay when you have them in a corner.
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
Thanks for your comment Mark. Have you reached the end of your ICO process yet?
Positive feedback received from complainants since 1 January 2022
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by phsothefacts Pressure Group on .
Successful
It was interesting to read the positive feedback recorded by PHSO. I wonder how much of this is as a response to the first stage of the process, rathe...
Ombudsman Academy
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful
I think that PHSO is struggling to find someone to accredit their professional training schemes. Knowing them they probably want everything in-house s...
Complaints about government departments reports 2019 - 2022
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
I find the whole PHSO website very difficult to navigate. There seems to be no logic to it and things come to the top out-of-date order. I would hazar...
The PHSO non-CCT review process and the PHSO re-opening process.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by phsothefacts Pressure Group on .
Long overdue
They refuse to answer the question then label you vexatious if you have the temerity to ask again. They also use time to wear you down. Look how long i...
Face-to-face meetings in sensitive and non-sensitive cases
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Refused
Once again PHSO have no record - how convenient. If they have no record of face to face meetings how can they measure the effectiveness of this action...
Ombudsman's 'High Court Judge' powers and special reports to Parliament
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Awaiting classification
How can the information be useful when they have provided no information? They should at least direct you to the seven instances of reports to parliame...
PACAC meeting 29 Nov. 2022 - mediation/staff
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by phsothefacts Pressure Group on .
Partially successful
The 'protection of commercial interests' acts as a catch all and denies the public the opportunity to hold public bodies to account for profligate spen...
What do we mean by maladministration?
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Partially successful
If you don't define maladministration then it can be whatever you want it to be on a case by case basis. Breaching the rules/guidelines should be mala...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused
It's becoming increasingly difficult for Rob Behrens to say that anything about his service is 'exemplary'.
The stats are continuing to fall. More...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused
Thank you J Roberts. If PHSO data handlers were being remotely helpful they would have supplied me with the information they already held.
This data...
Release of reports regarding complaints about UK Government departments.
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Refused
The whole system is broken. It has been for a long time but the pressure caused by the pandemic has shown it to be broken. Broken and corrupt.
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
It's a power game for Behrens isn't it. The Ombudsman sits at the top of the pyramid, all seeing, all knowing and with total discretion to dismiss any...
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
The Ombudsman is inundated with complaints - so much so that they have 'closed their doors' to new cases.
https://davidhencke.com/2021/02/21/parlia...
What next if complaint not withheld
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by phsothefacts Pressure Group on .
Long overdue
See more data here. https://phsothetruestory.com/phso-data-tables/
What next if complaint not withheld
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by phsothefacts Pressure Group on .
Long overdue
PHSO rarely upholds any complaints from the public. In 2019/20 they upheld just 2.1% of all complaints made to them. https://phsothetruestory.files.wor...
Ombudsman's salary incorrectly excluded from Main Estimates - Treasury error
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by phsothefacts Pressure Group on .
Information not held
So PHSO reply that they do not hold the information and contend that the requester has already received the information from HMRT. Following the link w...
Release of Board Meeting Minutes
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
The response to this request is overdue. It would appear that the Ombudsman is 'overwhelmed' by complaints and issuing a statement that complainants co...
Release of Board Meeting Minutes
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
There is no trust in this organisation and no transparency. Interesting to see that numbers of complaints to PHSO are actually falling as people realis...
Release of Board Meeting Minutes
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .
Successful
The meeting minutes are all jumbled up and out of date.