M Boyce
Joined WhatDoTheyKnow in 2011
Sign in to change password, subscriptions and more (M Boyce only)
This person's Freedom of Information requests (approximately 95)
NB Thinking about the above it was odd that the PHSO just had to issue some sort of Report for xmas (Great News) , when my original complaint (nearly 3...
Revised guidance note and amendment of decision letters.
Partially successful.
Agreed J Roberts.
The 'clarification ' by the PHSO as usual just makes things even more unclear. How can something that is provisional be final? How...
FOS final decisions and the direct contradiction between case law and the Ombudsmen FAQ's
Internal review request sent to Financial Ombudsman Service Limited by M Boyce on .
Awaiting internal review.
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Financial Ombudsman S...
Review and Feedback Team (RAFT)
Delayed.
The PHSO state that:
'The new [RAFT] guidance has been signed-off by the Director of Governance and Legal (who is also the delegated Deputy Ombudsman...
ALR applicable throughout the lifetime of a complaint or just at the beginning of the complaint?
Awaiting response.
Let's just assume that the PHSO legal team advice to me in August 2018 was correct, and that the Main Guidance advice was incorrect. What would this me...
Number of judicial reviews made against the PHSO at the end of the review process.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
The PHSO wasting public money.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Dear M Boyce
RE: Your information request: R0000093
I write in response to your email of 2 July 2018 regarding your request
for informatio...
The PHSO sham review process.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Partially successful.
Dear M Boyce
RE: Your information request: R0000092
I write in response to your email of 2 July 2018 in regards to your
request for inform...
Universal Credit makes taking a holiday financially impossible.
Information not held.
Someone working 30 hours a week normally would be earning over £338 a month which would mean they would be placed in INDIVIDUAL EARNS OVER ART - LIGHT...
Number of cases that the Legal Aid Agency has granted legal aid to complainants against the PHSO
Response by Legal Aid Agency to M Boyce on .
Refused.
Dear M Boyce,
Please find attached our response to your recent Freedom of Information
request.
Yours sincerely,
Information Governan...
Please find attached a response to your recent FOI request
Many thanks
Enquiries & Information
[1]Description: Description: Descr...
Alternative legal remedy
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Time taken to complete reviews of decisions.
Successful.
The information you provided to PACAC was still essentially misleading. You say you want to manage public expectation by explaining that the wait is li...
The PHSO's judicial review game of risk.
Successful.
For anyone interested in what the court's role is in judicial review, here is Justice Warby's take on it:
'Where a court carries out judicial review...
Timing out of judicial review.
Partially successful.
That one person must therefore have been me.
So other complainants were not forewarned that the Court would almost certainly refuse them permission to...
Universal Credit is designed so that it really does pay to break the law
Response by Department for Work and Pensions to M Boyce on .
Refused.
Dear M Boyce,
Sorry for the delay with your reply.
Please see the attached reply to your Internal Review request 579
Yours sincerely
DWP Strategy...
Number of requests for a Customer Care Team review of Final Decisions since December 2014.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Partially successful.
Dear M Boyce,
Re: Your Information Request - FDN-275054
Thank you for your email of 7 February 2018. We are writing in response to
your re...
Dear Harjit Garcha
Thank you for your reply.
I am now satisfied with your response. It is a great pity it takes the intervention of the ICO to forc...
PHSOthefacts
Yes, good points.
Significantly, the PHSO has asked the Court for it to stay proceedings without first requesting consent to such a requ...
Qualifications of your legal assistant(s).
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Partially successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Failure to Attend.
Awaiting internal review.
the links in DWP responses lead to page not found
http://www.legislation.gov.uk/uksi/social%20security/docs/a11-6101.pdf
http://www.legislation.go...
Customer Care Appeals
Partially successful.
Even if the PHSO is exempt from the EU ADR Directive, it does not alter the fact that they are supposed to behave fairly and transparently. Timing comp...
Lengthening waiting time for cases to be allocated to a case worker.
Partially successful.
Thanks for your post Robert.
I might well do what you suggest. I am not, however, hopeful that they would extract the information for one simple reason...
Cases taking over one year to complete
Successful.
C Rock
The PHSO's Annual Report is a sham. All this nonsense about reporting to Parliament is just that - nonsense. They no more report to Parliament...
Average cost of each ICO investigation.
Partially successful.
Keith, I actually agree with almost everything you say. In terms of fining the public authority, I think it would be better to fine the individuals in...
This person's 242 annotations
Revised guidance note and amendment of decision letters.
Partially successful.
Agreed J Roberts.
The 'clarification ' by the PHSO as usual just makes things even more unclear. How can something that is provisional be final? How...
https://www.spso.org.uk/decision-review-process
And then there's the above advice from the Scottish Public Service Ombudsman (SPSO).
They say:
'T...
https://www.pdpjournals.com/docs/88363.pdf
The above shows that an authority can be defeated in its attempt to unfairly hide information from the pub...
The PHSO state above that:
'There must be confidentiality of ANY communications between a lawyer [Landmark Chambers] and client [PHSO] to ensue COMPL...
Upheld review information including the year 2017-18
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by M Boyce on .
Awaiting classification.
The astonishing thing about this information is that it shows how the PHSO has become much more unfair since Rob Behrens took charge. Before Behrens th...
Quashing reports - advice from legal team and senior colleagues
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by M Boyce on .
Refused.
Thanks for this update.
The huge backlog of cases with the ICO is because authorities like the PHSO love playing their little games of hide the infor...
Quashing reports - advice from legal team and senior colleagues
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by M Boyce on .
Refused.
Nicholas Wheatley
Would you please consider referring this FOI request refusal to the Information Commissioner's Office (ICO) to ask them to consider...
When will the Quarterly Performance Statistics for 2018 be released?
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by M Boyce on .
Successful.
Exemplary.
Clinical advisors - Mental health social workers
Awaiting classification.
I certainly agree that public consultations by the Government and quangos like the PHSO are a complete waste of time. They are mere tick-box exercises...
Please do.
The other vitally important point that I forgot to mention was that the senior caseworkers' hands had been legally tied behind his back. The PHSO were...
The above represents the copied and pasted final third of my review decision (PHSOthe facts have the full report and could confirm all this). I have no...
Next steps
Given the failings identified, we considered whether we should reopen our investigation into the AO. To do that we have considered the case...
The CCT Guidance, October 2016 say that a review is a review of the decision. They don't say it is only a review looking at the process.
Following my...
The review process is indeed merely a nod to natural justice. It is a sham.
PHSO final reports are legally binding if the complainant accepts a decisi...
All of the couple of dozen ombudsmen organisations throughout the UK have statutory legislation that follows a very similar template: decide whether to...
Review and Feedback Team (RAFT)
Delayed.
The PHSO state that:
'The new [RAFT] guidance has been signed-off by the Director of Governance and Legal (who is also the delegated Deputy Ombudsman...
I don't think the Design Team could coordinate the join the dots doodle club at the early learning centre let alone anything else.
Not many survived t...
https://www.ombudsman.org.uk/sites/default/files/2018-08/Complaints_about_the_NHS_in_England-Quarter_1_2018-19_Final.pdf
As of the end of August 2018...
Yes the frequent staff turnover and reorganisations clearly demonstrates an organisation in constant crisis. Caseworkers haven't a clue what they are d...
D Moore
Well done for forcing the PHSO to disclose this information. It is yet another example of how this ombudsman will try and do everything it can...
ALR applicable throughout the lifetime of a complaint or just at the beginning of the complaint?
Awaiting response.
Let's just assume that the PHSO legal team advice to me in August 2018 was correct, and that the Main Guidance advice was incorrect. What would this me...
When will the Quarterly Performance Statistics for 2018 be released?
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by M Boyce on .
Successful.
Exemplary!
The PHSO review process increasingly appears to be legal.
Case law in Berkeley Burke seems to confirm it. Statute law in the form of the Health Servic...
Thanks for your email Pat (I won't use your full name on here unless that is ok).
Like most people I had a shocking experience with the PHSO. Asking t...