M Boyce
Joined WhatDoTheyKnow in 2011
Sign in to change password, subscriptions and more (M Boyce only)
This person's Freedom of Information requests (approximately 97)
Requesting a review is not 'mandatory', but given that judges treat JR as a remedy of last resort it is a requirement if you don't want a judge to thro...
Fresh investigation or re-opened investigation?
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Awaiting classification.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Number of PHSO fresh/new investigations conducted directly after the final report.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Awaiting classification.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
FOS final decisions and the direct contradiction between case law and the Ombudsmen FAQ's
Response by Financial Ombudsman Service Limited to M Boyce on .
Awaiting classification.
Dear M Boyce
Thank you for your email and I'm sorry for delay in replying to your request for an internal review. A copy of our response is now attach...
ALR applicable throughout the lifetime of a complaint or just at the beginning of the complaint?
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Review and Feedback Team (RAFT)
Refused.
It has now been more than two years since the last update of the Customer Care Guidance (17 October 2016). Since that date there has been more than hal...
Revised guidance note and amendment of decision letters.
Partially successful.
Agreed J Roberts.
The 'clarification ' by the PHSO as usual just makes things even more unclear. How can something that is provisional be final? How...
Number of judicial reviews made against the PHSO at the end of the review process.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
The PHSO wasting public money.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Dear M Boyce
RE: Your information request: R0000093
I write in response to your email of 2 July 2018 regarding your request
for informatio...
The PHSO sham review process.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Partially successful.
Dear M Boyce
RE: Your information request: R0000092
I write in response to your email of 2 July 2018 in regards to your
request for inform...
Universal Credit makes taking a holiday financially impossible.
Information not held.
Someone working 30 hours a week normally would be earning over £338 a month which would mean they would be placed in INDIVIDUAL EARNS OVER ART - LIGHT...
Number of cases that the Legal Aid Agency has granted legal aid to complainants against the PHSO
Response by Legal Aid Agency to M Boyce on .
Refused.
Dear M Boyce,
Please find attached our response to your recent Freedom of Information
request.
Yours sincerely,
Information Governan...
Please find attached a response to your recent FOI request
Many thanks
Enquiries & Information
[1]Description: Description: Descr...
Alternative legal remedy
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Refused.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Time taken to complete reviews of decisions.
Successful.
The information you provided to PACAC was still essentially misleading. You say you want to manage public expectation by explaining that the wait is li...
The PHSO's judicial review game of risk.
Successful.
For anyone interested in what the court's role is in judicial review, here is Justice Warby's take on it:
'Where a court carries out judicial review...
Timing out of judicial review.
Partially successful.
That one person must therefore have been me.
So other complainants were not forewarned that the Court would almost certainly refuse them permission to...
Universal Credit is designed so that it really does pay to break the law
Response by Department for Work and Pensions to M Boyce on .
Refused.
Dear M Boyce,
Sorry for the delay with your reply.
Please see the attached reply to your Internal Review request 579
Yours sincerely
DWP Strategy...
Number of requests for a Customer Care Team review of Final Decisions since December 2014.
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Partially successful.
Dear M Boyce,
Re: Your Information Request - FDN-275054
Thank you for your email of 7 February 2018. We are writing in response to
your re...
Dear Harjit Garcha
Thank you for your reply.
I am now satisfied with your response. It is a great pity it takes the intervention of the ICO to forc...
PHSOthefacts
Yes, good points.
Significantly, the PHSO has asked the Court for it to stay proceedings without first requesting consent to such a requ...
Qualifications of your legal assistant(s).
Response by Parliamentary and Health Service Ombudsman to M Boyce on .
Partially successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Failure to Attend.
Awaiting internal review.
the links in DWP responses lead to page not found
http://www.legislation.gov.uk/uksi/social%20security/docs/a11-6101.pdf
http://www.legislation.go...
Customer Care Appeals
Partially successful.
Even if the PHSO is exempt from the EU ADR Directive, it does not alter the fact that they are supposed to behave fairly and transparently. Timing comp...
Lengthening waiting time for cases to be allocated to a case worker.
Partially successful.
Thanks for your post Robert.
I might well do what you suggest. I am not, however, hopeful that they would extract the information for one simple reason...
This person's 281 annotations
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by M Boyce on .
Awaiting classification.
Pollyanna was one of them, and as for the rest...err... no they're all instantly forgettable.
Requesting a review is not 'mandatory', but given that judges treat JR as a remedy of last resort it is a requirement if you don't want a judge to thro...
Here's a quick resume of the sham review process and why it is so dangerously deceptive, misleading and damaging:
It is not legal, meaning it cannot...
It is a very messy situation indeed. It is also no exaggeration to say that this will become an existential threat to the PHSO's reputation, and quite...
The Berkeley Burke appeal judgement was published a couple of days ago in the High Court (Judge Jacobs) and now shows definitively - as case law - that...
Here's what the ICO says in regard to legal professional privilege (LPP):
'The concept of LPP protects the confidentiality of communications between...
http://informationrights.decisions.tribunals.gov.uk//DBFiles/Decision/i46/MerseyTunnelDecision_website.pdf
The above Tribunal decision will greatly i...
What you say is quite right A.E. Sadly, however I didn't realise at the time that the judge had done anything wrong by not giving separate reasons for...
I have very little trust in the fairness and competence of judges in this or indeed any other country. Judges, politicians, Ombudsmen are all the same...
Thanks A.E. You are quite right about the fact that you can only complain about a judge's 'behaviour' and not their 'judgement'. And that only includes...
Review and Feedback Team (RAFT)
Refused.
It has now been more than two years since the last update of the Customer Care Guidance (17 October 2016). Since that date there has been more than hal...
Thanks Neil. Not sure about the amazing bit, but I like the idea of the Duracell bunny, as I do like to rabbit on.
S.B. thanks for sharing your exper...
Yes judges look set to receive a massive pay rise because they are 'over-worked, underpaid and demoralised'. Poor little things, it must be awful worki...
A.E, it is surprising that they admitted the final report was flawed throughout, but they did cover themselves in 'some glory' by saying that their ult...
https://www.whatdotheyknow.com/request/fos_final_decisions_and_the_dire#followup
To quote an oft used phrase: 'all ombudsmen organisations are in it...
Karl Banister, the PHSO deputy Ombudsman, said the following in an email to me recently, and I quote him exactly:
'In relation to the law, the logic...
Actually it's not reviews, it's reconsiderations. The two r's can be quite confusing, but then the three r's are even more so. A reconsideration is a n...
https://www.professionaladviser.com/professional-adviser/news/3064420/fos-vs-berkeley-burke-decision-due-next-few-weeks
The above judicial review dec...
Changes in senior staff between 12 June 2018 and today
Partially successful.
No wonder this country is in the mess it is in when such vast amounts of public money is wasted on this thoroughly harmful organisation, and particular...
Couldn't agree with you more C Jones. All the English Ombudsman organisations sing from a very similar legislative and procedural sheet where vagueness...
Below is a copy and paste document I have sent to my MP to ask him to send to the PHSO alongside my completed PHSO complaint form asking for another fr...
You are welcome Neil.
Hope your case goes well. Please do let me know how you get on.
In the above FOI request it also states that 4 complaints were 'further investigation required'. Does that mean a fresh investigation? If it does then...
In a recent FOI request by Nicholas Wheatley the PHSO have stated that during the period 2017 - October 2018 over 1700 complainants asked for a review...
Requests for a review 2017-18
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by M Boyce on .
Awaiting classification.
Sorry, just noticed the other coloured 'tabs' at the bottom of the document with the rest of the information.