Jt Oakley

Request to Parliamentary and Health Service Ombudsman by D. Speers. Annotated by Jt Oakley on 3 November 2013.

Partially successful.

The Parliamentary and Health Service Ombudsman does not apply ‘sanctions’. We make recommendations on how mistakes can be put right and can ask organis...

Dame Julie Mellor

Request to Parliamentary and Health Service Ombudsman by CA Purkis. Annotated by Jt Oakley on 31 October 2013.

Successful.

4. Could you tell me what would constitute a threat to the health and safety of your staff? I can help you with that one CA. Apparently a disgrunt...

Monitoring of calls

Request to Parliamentary and Health Service Ombudsman by Susan Wilkinson. Annotated by Jt Oakley on 31 October 2013.

Partially successful.

If a phone call was received, volumes or lengths would not be recorded but a record would be made of who the enquiry came from, any organisation they m...

Customer survey

Request to Parliamentary and Health Service Ombudsman by Della. Annotated by Jt Oakley on 30 October 2013.

Partially successful.

I was once offered a fill-in job 'cleaning up' customer survey comments by a reputable pollster. What you are supposed to do us edit out any 'mislea...

Clarification of info please

Request to Parliamentary and Health Service Ombudsman by D. Speers. Annotated by Jt Oakley on 30 October 2013.

Partially successful.

As you are aware, the situation has moved on since June 2011 and in March 2013 the Prime Minister instructed Ann Clwyd and Professor Tricia Hart to con...

Conflict of interests?

Request to Parliamentary and Health Service Ombudsman by Susan Wilkinson. Annotated by Jt Oakley on 28 October 2013.

Awaiting internal review.

The PHSO seems entirely different from any other organisation and I'm wondering why this is why this has led to it having such an arrogant reputation....

Customer survey

Request to Parliamentary and Health Service Ombudsman by Della. Annotated by Jt Oakley on 27 October 2013.

Partially successful.

The PHSO must be very satisfied with the results of IFF research. They have used the same company on 'multiple' occasions according to the company we...

Customer survey

Request to Parliamentary and Health Service Ombudsman by Della. Annotated by Jt Oakley on 27 October 2013.

Partially successful.

I'd like to know the name of the company that ran the opinion survey .....and it's relationship with the PHSO too. Has the PHSO just employed a comp...

PHSO Discretion

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 25 October 2013.

Successful.

That is the chief problem with the complaints system. No money to be won, no lawyer...Do it Yourself..that's the complainant's deal. A complainant ca...

PHSO executive and senior officers (again)

Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on 24 October 2013.

Partially successful.

Reference: FS50460634 Date: Public Authority: Address: Freedom of Information Act 2000 (FOIA) Decision notice 28 November 2012 Department for Tran...

Contacting board-level management within PHSO

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 24 October 2013.

Refused.

A ruling by the ICO on this very subject..... http://www.ico.org.uk/~/media/documents/decisionnotices/2012/fs_50460634.ashx

PHSO executive and senior officers (again)

Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on 24 October 2013.

Partially successful.

http://www.ico.org.uk/~/media/documents/decisionnotices/2012/fs_50460634.ashx

PHSO sharing of information with regulators

Request to Parliamentary and Health Service Ombudsman by E. Colville. Annotated by Jt Oakley on 24 October 2013.

Partially successful.

Seems perfectly clear to me.

PHSO Discretion

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 24 October 2013.

Successful.

The PHSO seems to be stuck in the 1980's.. Before government organisations had to give access of information to the public. Or felt responsive to publi...

PHSO Discretion

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 22 October 2013.

Successful.

It seems that the Legal Ombudsman has read this judgement and modified the way it runs its cases..by giving equal access to both parties... but that th...

PHSO Discretion

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 22 October 2013.

Successful.

Wow E Colville.. Bingo!

The Data Protection Act

Request to Home Office by CA Purkis. Annotated by Jt Oakley on 21 October 2013.

Refused.

They haven't answered your request as to who worked these figures out. Even with the heavy costs of 'heating and lighting' as they presumably have...

Contacting board-level management within PHSO

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 21 October 2013.

Refused.

I can't see that the PHSO is making the distinction between the office and the person: Ie The Ombudsman is a continuing post - distinct from that of...

Contacting board-level management within PHSO

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 20 October 2013.

Refused.

You could always send a recorded letter to Dame Julie's private address if there is no other way that she can be contacted.

FDN-172117... Additional information on special treatment and ethics of PHSO employees.

Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on 19 October 2013.

Refused.

Think twice...It's a waste of time. And it's a mess. Because this is how the PHSO treats complaints about staff members. They have taken my complai...

The roles of the Caseworker, Advisors and the Policies & Procedure of the Health Ombudsman (PHSO).

Request to Parliamentary and Health Service Ombudsman by R Tozer. Annotated by Jt Oakley on 19 October 2013.

Successful.

We'd all like to know what the role of caseworker is. And what qualifications are needed. As far as I know, no one who has ever referred anything...

Will evidence is cases be available to both parties?

Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on 19 October 2013.

Partially successful.

This is the exact text from the Legal ombudsman: Sharing evidence As part of the investigation, both you and the lawyer will be asked to provide us...

Contacting board-level management within PHSO

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 18 October 2013.

Refused.

It's even more ridiculous as you can get an extension number via a switchboard. Or even phoning extension numbers and listening to the messages.

Public Interest

Request to Parliamentary and Health Service Ombudsman by CA Purkis. Annotated by Jt Oakley on 17 October 2013.

Successful.

And I bet that most of those were people who had had their cases upheld.

Contacting board-level management within PHSO

Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by Jt Oakley on 16 October 2013.

Refused.

How can it be 'personal information'? It's bought and paid for by the taxpayer. It's not her personal mobile that you were asking for...

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