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James C Kelsall

Joined WhatDoTheyKnow in 2018

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This person's Freedom of Information requests (approximately 16)

Record of the qualified person's opinion - FOI2023/37321
Response by Department for Work and Pensions to James C Kelsall on 21 September 2023.

Refused.

Thank you for contacting the Department for Work and Pensions (DWP).   This is an automated confirmation that your request for information has been...
Data Breach Records
Response by Department for Work and Pensions to James C Kelsall on 15 September 2023.

Awaiting response.

Thank you for contacting the Department for Work and Pensions (DWP).   This is an automated confirmation that your request for information has been...
UC113 Obtaining and Validating Consent
Response by Department for Work and Pensions to James C Kelsall on 15 September 2023.

Delayed.

Thank you for contacting the Department for Work and Pensions (DWP).   This is an automated confirmation that your request for information has been...
Record of Processing CHDA.XLSX
Response by Department for Work and Pensions to James C Kelsall on 12 September 2023.

Successful.

Dear James Kelsall, I am writing in response to your request for information, received 19th August. Yours sincerely, DWP Central FoI Team Stage...
Complaints Against Complaint Managers
Response by Department for Work and Pensions to James C Kelsall on 23 August 2023.

Successful.

Thank you for contacting the Department for Work and Pensions (DWP).   This is an automated confirmation that your request for information has been...
Unacceptable Customer Behaviour
Response by Department for Work and Pensions to James C Kelsall on 23 August 2023.

Successful.

Thank you for contacting the Department for Work and Pensions (DWP).   This is an automated confirmation that your request for information has been...
Universal Credit Work Capability Assessment Waiting Times
Response by Department for Work and Pensions to James C Kelsall on 7 July 2023.

Refused.

Dear James Kelsall, I am writing in response to your request for information, received 9th June. Yours sincerely, DWP Central FoI Team DWP Cent...
Safeguarding Procedures
Response by Department for Work and Pensions to James C Kelsall on 30 June 2023.

Successful.

Dear James Kelsall, I am writing in response to your request for information, received 14th June. Yours sincerely, DWP Central FoI Team DWP Cen...
Final Responses To Complaints
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 22 June 2023.

Information not held.

In this instance, I think it's reasonable to assert that not holding the information is effective confirmation that there are no circumstances in which...
Complaint Targets
Response by Department for Work and Pensions to James C Kelsall on 7 June 2023.

Successful.

Dear James Kelsall, I am writing in response to your request for information, received 23rd May. Yours sincerely, DWP Central FoI Team DWP Cent...
Policy on Call Recording by Claimants
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 23 May 2023.

Successful.

It's worth noting that there is no legal obligation to obtain consent before recording a call on a personal device (although there might be an obligati...
Benefit Overpayment Recovery ORG 7 Notification
Response by Department for Work and Pensions to James C Kelsall on 6 September 2019.

Successful.

Dear Mr Kelsall, I am writing in response to your request for information, received 14 August. Your response is attached Yours sincerely, DWP...
Late Complaint Responses
Response by Department for Work and Pensions to James C Kelsall on 13 August 2019.

Partially successful.

Dear James Kelsall, I am writing in response to your request for information, received 29 July. Your response is attached Yours sincerely, DWP...
Complaint Response Times
Response by Department for Work and Pensions to James C Kelsall on 7 August 2019.

Successful.

Dear James Kelsall, I am writing in response to your request for information, received 29 July. Your response is attached Yours sincerely, DWP...
Policy on mandatory reconsiderations
Response by Department for Work and Pensions to James C Kelsall on 14 December 2018.

Successful.

Dear James Kelsall, I am writing in response to your request for information, received 10th December. Yours sincerely, DWP Central FoI Team DWP...
Policy on transfer from live to full service
Response by Department for Work and Pensions to James C Kelsall on 10 December 2018.

Successful.

Dear James Kelsall, I am writing in response to your request for information, received 17th November. Yours sincerely, DWP Central FoI Team Cen...

This person's 16 annotations

UC deductions: waiver requests and reductions in the rate of recovery by constituency/region.
Request to Department for Work and Pensions by Jagna Olejniczak. Annotated by James C Kelsall on 1 September 2023.

Awaiting classification.

Regarding question 4: The DWP publishes the Benefit Overpayment Recovery Guide (https://www.gov.uk/government/publications/benefit-overpayment-recove...
Record of the qualified person's opinion - FOI2023/37321
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 23 August 2023.

Refused.

This request has been refused because the DWP: - extended the time limit on a request where it did not meet the requirements to extend the time limit...
The 'wrong' kind of disability ?
Request to Department for Work and Pensions by James Lindemann. Annotated by James C Kelsall on 10 August 2023.

Awaiting classification.

"Our oldest PIP New Claim application is dated 29/12/2020" Over two and a half years. Outrageous.
Unacceptable Customer Behaviour
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 31 July 2023.

Successful.

The ICO has now accepted the case for investigation under reference IC-248186-K2J6. Note that this is a new case reference.
PIP aApplication taking 45 weeks....and counting
Request to Department for Work and Pensions by James Lindemann. Annotated by James C Kelsall on 3 July 2023.

Partially successful.

The query you've made isn't one that's really suitable for an FOI request, that's why their reply is somewhat vague and just points you towards the gui...
Final Responses To Complaints
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 22 June 2023.

Information not held.

In this instance, I think it's reasonable to assert that not holding the information is effective confirmation that there are no circumstances in which...
Is a Universal Jobmatch account a mandatory requirement for JSA UNIVERSAL CREDIT
Request to Department for Work and Pensions by DAVID JAMES. Annotated by James C Kelsall on 12 June 2023.

Successful.

Any guidance, policy or other document which refers to Universal Jobmatch is extremely outdated. If you have been given a claimant commitment which r...
Appropriate policy document - DPA Special Category data
Request to Department for Work and Pensions by M Downing. Annotated by James C Kelsall on 12 June 2023.

Successful.

The linked Benefits Document and Data Retention Guide was unveiled as a result of a 2013 request for the policy - it had been updated less than a month...
Training materials
Request to Department for Work and Pensions by Sophie Howes. Annotated by James C Kelsall on 9 June 2023.

Refused.

I don't think it's necessarily ridiculous to suggest that the requests might (collectively) exceed the cost limit - the time taken to go through the vi...
Final Responses To Complaints
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 9 June 2023.

Information not held.

I should note on this request: The DWP's public policies do not appear to allow discretion, and internal policies (some of which have been uncovered...
Damian Green MP's Job Fare 2023
Request to Department for Work and Pensions by Thom Pizzey. Annotated by James C Kelsall on 6 June 2023.

Awaiting classification.

The bit of the Civil Service Code that they quote is damning, but especially "You must not [...] use official resources for party political purposes"....
Training Provided to DWP Decision Makers personal independence payment
Request to Department for Work and Pensions by David Andrew Jameson. Annotated by James C Kelsall on 3 June 2023.

Partially successful.

On the 31st of May 2023, the DWP stated that "we do not have colleagues holding the role of Decision Maker working within the PIP process". This is en...
Complaint response metrics – national DWP Complaints service
Request to Department for Work and Pensions by M Downing. Annotated by James C Kelsall on 23 May 2023.

Successful.

Regarding question 3, I previously requested the same data in 2019 (https://www.whatdotheyknow.com/request/complaint_response_times_2), and the data fo...
Policy on Call Recording by Claimants
Request to Department for Work and Pensions by James C Kelsall. Annotated by James C Kelsall on 23 May 2023.

Successful.

It's worth noting that there is no legal obligation to obtain consent before recording a call on a personal device (although there might be an obligati...
Contact details for DWP legal team
Request to Department for Work and Pensions by M Downing. Annotated by James C Kelsall on 22 May 2023.

Successful.

The information is already available. You can find an up-to-date list at https://www.gov.uk/government/publications/serve-the-treasury-solicitor-with-l...
DWP Serious Case Panel, papers and guidance, policy and operational procedures on Safeguarding 'vulnerable' claimants including those with complex needs
Request to Department for Work and Pensions by Frank Zola. Annotated by James C Kelsall on 27 September 2021.

Partially successful.

I'd try again one more time - it's over a year since the meeting in question now, so raise the point that it's significantly less likely to be "prematu...

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