This person's Freedom of Information requests (approximately 307)
2016/17
'Not properly made – no MP referral' 2637
'Investigation resolved-Upheld – failings found leading to an unremidied injustice' 276
2017/18...
For anyone interested in taking legal action against the NHS this edition of Unreliable Evidence might be of interest:
https://www.bbc.co.uk/programm...
Bernard Jenkin (PACAC) made 45 referrals in 2017/18, exactly the same number that he made in 2016/17 (see row 61).
The list identifies all PACAC mem...
27 March 2018
Case Reference Number IRQ0732190
Dear J Roberts
Thank you for your recent request for information. We received your...
M. Boyce can you email me at phso-thefacts@outlook.com as I may have some useful information for you.
James Titcombe was interviewed for 'Learning from Life and Death' - a Radio 4 programme presented by Matthew Syed and rebroadcast on 17/1/18:
http:...
Dear J Roberts
Re: Your information request response FDN-274984
Thank you for your email of 7th January 2018 in which you asked for the following inf...
The alleged lengthy delay referred to by Mr Wilby (see above) possibly stems from a lack of resources. In a recent Upper Tribunal decision it was sta...
Another misclassified decision notice, which this time relates to a DFID information request:
https://ico.org.uk/media/action-weve-taken/decision-no...
I am satisfied with this response. Although I didn't get the specific information I requested, a clear explanation was provided as to why I couldn't...
Dear J Roberts
Further to your recent request for information, please find attached a
final disclosure letter sent on behalf of Lisa Gibson
Yo...
J Roberts
Please see copy of your FoI request attached
Department for Work and Pensions (DWP)
Central Freedom of Informati...
I'm please they changed their mind. It wouldn't be an exaggeration to say that Bernard Jenkin (45 referrals) did the work of ten! But did he make r...
Please see the attached reply and accompanying attachment to your Freedom
of Information request.
Yours sincerely
DWP Strategy...
Comparing the PHSO with the Public Services Ombudsman for Wales is illuminating:
"During the year, an average of 4.0 days per employee were lost thro...
J Roberts wrote the following:
"49 staff recruited in September 2015, of whom 15 have either left or have formally expressed an interest in leaving w...
Dear J Roberts,
The response to your request for information was issued on 14th June 2017, however, unfortunately I issued this to an incorrect whatd...
Maybe actions of PHSO CCT team is reason I haven't heard from anyone yet ......not even Rob Brehens.
I have been waiting for an acknowledgement to inf...
Some information on the Work and Health Programme concerning the Long Term Unemployed (LTU) who move to Scotland and mandation (Chapter 5b):
"80. I...
Dear J Roberts,
Please find the two attachments resent with this email.
Kind regards
Deepa
Deepa Shah
Freedom of Information / Data Protection Offic...
HR must hold a list of names and job titles.
This can be redacted.
And no Section 16 advice has been given as to how you might obtain the infor...
3 April 2017
Dear J Roberts
Your information request (our case reference: FDN-274451)
I am writing in response to your Freedom of Inf...
Over 100,000 bodies subject to the FOIA but not one practice recommendation under section 48 of FOIA in the past 12 months. I thought there would be...
This person's 558 annotations
"'s usual hourly rate is £275 plus vat."
If the PHSO had to fight a lot of upheld complaints in the courts the costs would soon mount up.
Am I right to state that from a total of 98 cases investigated, two were partly upheld and none upheld?
2016/17
'Not properly made – no MP referral' 2637
'Investigation resolved-Upheld – failings found leading to an unremidied injustice' 276
2017/18...
For anyone interested in taking legal action against the NHS this edition of Unreliable Evidence might be of interest:
https://www.bbc.co.uk/programm...
Bernard Jenkin (PACAC) made 45 referrals in 2017/18, exactly the same number that he made in 2016/17 (see row 61).
The list identifies all PACAC mem...
Would two cheap tape recorders do the job?
"The audio recording of face- to-face consultations is not currently part of the contractual specific...
It is not often that complaints dealt with by the PHSO reach the Court of Appeal.
In this case, the PHSO upheld a complaint from a woman whose husb...
Here is the information for 2016/17:
https://www.whatdotheyknow.com/request/412273/response/1026793/attach/3/FDN%20274668%20Disclosure.pdf
The PHSO decision to grant a review seems at variance with Judge Lavender's decision to dismiss your case as 'totally without merit'.
'The Court in...
Thanks for the information on the Liverpool health Community Trust.
“Patients put their faith in the NHS, and they should be able to trust that dan...
The 'top 10' investigators concluded 544 investigations (572 cases in 2014/15):
https://www.whatdotheyknow.com/request/264498/response/653347/attach/...
'Southern Health admitted to "systemic failures" and pleaded guilty in 2017 to breaching health and safety laws.
Passing sentence at Oxford Crown Cou...
Similar request:
https://www.whatdotheyknow.com/request/delays_2#incoming-1126507
On the subject of the Financial Ombudsman, here is a recent First-tier Tribunal decision that demonstrates the impossibility aggrieved complainants hav...
Calum Clark,
I agree with you that a lot of public money is used in a way that doesn't benefit the public but gives theimpression that it does. The...
phsothefacts,
I too have been surprised by the high satisfaction ratings found by the firm paid to conduct surveys on behalf of the PHSO.
What woul...
There is no doubt that his sole focus on positive feedback does indeed give a very misleading impression.
If, for example, service complaints for 201...
The 10 instances of positive feedback received from complainants whose complaints were upheld covered a period of eight months (17/6/17 – 20/2/18) ....
'A participant may refuse to complete or sign any forms or documents drawn up by a Provider when participating on the programme. The Provider is requir...
M Boyce,
It is good that WDTK keeps a record of PHSO responses.
Mr Behrens' boast is remarkably similar to Russell Barr's (a former Director of Inv...
For anyone interested in the PHSO's history of boasting about receiving positive feedback:
https://www.whatdotheyknow.com/request/russel_barrs_commen...
Here is a story that may interest some. It concerns a woman whose son died in hospital and the following years of usual PHSO practice:
http://phsoth...
C Rock
'I would be interested to know just what these insignificant awards cost the country to reach their conclusion from initial complaint to last...
'The PHSO have said that to make their practice clearer, they are preparing a revised guidance note to be placed on their website and are amending thei...
M Boyce,
This isn't directly related to your request, but you may find it interesting.
The decision concerns an NI claimant who got whacked by an a...