C Rock
Joined WhatDoTheyKnow in 2011
My son Nick died after NHS incompetence (GP & BSMHFT). Negligence alienated him, stopped support, and thwarted investigation. 'Ombudsman' defended maladministration 8 years before NHS de-facto admitted lying about care & investigation. Unreliable NHS evidence was offensively manipulated to deny culpability and dismiss facts. Traumatic experience was dismissed as 'just my opinion'. Utterly disgusted, I returned an ‘award’ of £250 (this for son's death lies negligence wrangling trauma wtf)
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This person's Freedom of Information requests (approximately 60)
Trust Policy: Interpretation of HM Coroner conclusions
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Awaiting classification.
Dear Mr Rock,
I am writing with regard to your email which was received on 15 January 2019 relating to your request for information under the Freedom...
Alignment of PHSO and NHS Complaints handling
Response by NHS England to C Rock on .
Awaiting classification.
Dear C Rock,
Re: Freedom of Information Internal Review outcome (Our Ref:
FOI-058094 IR)
Thank you for your Freedom of Information (F...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Partially successful.
Closed: Information taken as given with implied lack of clarity.
No explanation is given as to why there is "no... information that the Trust can pr...
PHSO Value for money: Sum of case costs to-date
Information not held.
*email to Warren Seddon fao RB / PHSO board
Sir
I have informed the PHSO and BSMHFT that my complaint, opened in 2009, has not been satisfactorily...
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
A pointless exercise in my opinion.
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears th...
Dear WDTK,
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears that though a sort of procedu...
Unaddressed Service Complaints
Information not held.
Another day another effort.
PHSO can not publish a Service Complaint procedure which impartially and without discrimination accepts complaints, give...
Investigation of harassment and threats to vulnerable persons
Information not held.
I have tried the customer service route and the approach was rejected. It appears that the PHSO does not have information or procedures relevant to thi...
Clarity in applied Dual Standards
Information not held.
Requested: 15th May 2018
Responded: 12th June
Research: Unknown
Response: No Information on Subject
Delay in response: No apology or information gi...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
In PHSO investigation, the Trust was asked why so many people (5) had to be present causing threat and a harassment to a vulnerable person:
On 1st Oc...
Case Subject Access Request HS224883 (2)
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Refused.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
PHSO Public Liability Insurance
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Examination of Deaths Potentially Attributable to Poor Complaint Resolution
Information not held.
This aspect of monitoring PHSO service effectiveness is "outside their remit". I wonder if anyone else has researched this?
Delay over complaints process
Refused.
The complaints were never addressed with truth, honesty or validity.
Evidence was selected by the seemingly uninterested PHSO office-worker to dismis...
Deaths of persons having had contact with the Trust
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
We are writing in response to your email dated 27 November 2017 to provide some further explanation of our responses to your initial FOI r...
Case Subject Access Request HS224883
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by phsothefacts Pressure Group on .
Refused.
And we are expected to be comforted by the fact that it will all be better in 2021. PHSO is on a continual journey which never arrives. Stick a new la...
PHSO Recruiting: Insight to NHS Complainant harm and exploitation
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Information not held.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Expectation of Patient Care, and Outcomes after Negligent Death
Follow up sent to Department of Health and Social Care by C Rock on .
Information not held.
Thank you for all the information about the governments 'intentions' but much of what I complain about was 'intended' and in practice and law when m...
Private notes taken by specialists
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Successful.
Dear C Rock
The Trust acknowledge receipt of your email.
Kind Regards
Freedom of Information Officer
Birmingham and Solihull Mental Health NHS Foun...
Cost of Family Care and Carer support in mental health care
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
Thank you for your email in regards to our FOI response.
I acknowledge receipt of your email and comments.
Kind Regards
Freedom of In...
Patient rights, and expectation of proper care
Follow up sent to NHS England by C Rock on .
Partially successful.
Thank you for the link which I wanted confirmed as NHS policy.
Failing to have previously dated information I have to assume NHS policy was more...
Roles and postings of Psychiatrists in the Trust
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
Sorry to hear that you were disappointed with the response to your request. If you wish to make a request for a review/appeal than you are...
PHSO Discretion
Successful.
Complainants press on still getting 'cheap' responses for serious questions asked.
In a case close to my heart I just wanted honest recognition of t...
This person's 246 annotations
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Partially successful.
Closed: Information taken as given with implied lack of clarity.
No explanation is given as to why there is "no... information that the Trust can pr...
PHSO Value for money: Sum of case costs to-date
Information not held.
*email to Warren Seddon fao RB / PHSO board
Sir
I have informed the PHSO and BSMHFT that my complaint, opened in 2009, has not been satisfactorily...
Rob Behrens naming and shaming public bodies
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Awaiting classification.
"At the Ombudsman's Annual Lecture 2018 Rob Behrens said that if a public body was not willing to be compliant to the findings of the Ombudsman he woul...
Closed cases - annual report 2017/18
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
I'm confused also: "Premature - Local resolution response not fit for purpose". I thought that is exactly what PHSO is supposed to address.
But some...
Surely this comes down to the definition (interpretation) of:
"views must be shared with any person specifically named in the complaint"
as oppose...
Such a simple request to get such incompetent responses. I have taken complaints to Customer Services many times - because each time it was ignored or...
Trust Policy: Interpretation of HM Coroner conclusions
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Awaiting classification.
On 1st October 2015, an Associate Specialist in Psychiatry, Birmingham and Solihull Mental Health Trust wrote to the PHSO:
"Mr. Rock’s beliefs about...
Alignment of PHSO and NHS Complaints handling
Awaiting classification.
Dear WDTK I am concerned that many Foi Respondents leave their response to the last day/s of FOI compliance and then defer clarifications as new reques...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
Just found out about an interesting and 'open' phso lecture tomorrow - but why such short notice again? It probably could do with some support. I wish...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
Please define stakeholder. I know I would have gone if I could've.
15 / 1000 - whom exactly had the golden tickets?
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
If it's of any value in this thread I would like to add the following:
Since being promised a review of unresolved ‘historic’ complaints by R Behrens...
Information captured in upheld reviews
Information not held.
There appears to be a distinct shift to being yet more secret about PHSO investigations and a perceivable effort to conceal past corruptions of purpose...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Partially successful.
This is delayed.
I would appreciate BSMHFT conformance with FOI procedure for immediate reply.
I have a potential legal case hanging on clarificatio...
Trust Policy: Interpretation of HM Coroner conclusions
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Awaiting classification.
For other researchers:
This appeared to the complainant to be an unsubtle effort by the NHS Trust to ‘make gain’ of previous unsubstantiated Trust c...
PHSO and clinical advisers identity
Successful.
Excuse me but " prior to April 2013, we routinely named advisors..." is a lie.
Before the stated date the PHSO did not "routinely" name advisers, an...
Clinical advisors - Mental health social workers
Awaiting classification.
Ditto - the last 'team' member to have seen my son alive was a (benefits) social worker, who ('though not questioned) was afterwards deemed to have al...
Our vision is to be an exemplary public services ombudsman
Awaiting classification.
To "be an exemplary public services ombudsman" will remain " Vision" only whilst the contempt for complainants is shown day after day, year after year;...
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
I asked the Ombudsman for the following, in relation to a supposed review by R Behrens PHSO of an 'historic case' (opened 2009), along with many PHSO s...
Serious Incident reporting Criteria and Process
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Anne Chaplin. Annotated by C Rock on .
Awaiting classification.
Requester, please do not hold your breath for clarity on this one. The Trust failed to investigate an SIU in accordance with NHS procedures in 2008 w...
Money paid by PHSO for legal services
Partially successful.
Just another brick in the wall of discrimination operated by the PHSO who proudly proclaim we are unbiased totally independent and certainly not crusad...
NB Thinking about the above it was odd that the PHSO just had to issue some sort of Report for xmas (Great News) , when my original complaint (nearly 3...
A public body involved with circumstances leading up to my son's death BSMHFT (an NHS Trust) outrightly disagreed with the meagre draft findings to su...
Clinical advisors - Mental health social workers
Awaiting classification.
I have been looking for any signs of understanding of the PHSO's problems and in particular with the latest move at https: //www. ombudsman.org.uk /cli...