C Rock
Joined WhatDoTheyKnow in 2011
My son Nick died after multiple NHS incompetence. Negligence alienated him, stifled cooperation, then thwarted investigation. The PHSO condoned crimes for 8 years then NHS de-facto admitted previous lying. Unsupported NHS evidence was offensively manipulated by PHSO to deny culpability and facts. Traumatic experiences were dismissed as 'my opinion'. Utterly disgusted, I returned an ‘award’ of £250 (for negligence, lies, death, trauma??) PHSO crime cover-up still rages.
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This person's Freedom of Information requests (approximately 69)
DPA (Subject access request) - for personal information
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Delayed.
Dear Mr Rock,
Thank you for your email regarding your subject access request. This has been forwarded to our SARS team who are processing your request...
Dear NHS
FOI Responses
This request is in delay. Please would you respond to avoid potential escalation
Yours faithfully,
C Rock
PHSO refusal to accept complaints
Response by Department of Health and Social Care to C Rock on .
Awaiting classification.
Dear Mr/Ms Rock,
I apologise for the length of time it has taken to carry out your requested internal review of FOI-1177386 and FOI-1177387.
The revi...
Revisions in lighht of Donaldson and Allan reports re PHSO failures
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Awaiting classification.
Dear C Rock
Thank you for your reply advising our interpretation of Question 1 of your
request was incorrect.
It remains unclear precisely...
Dear C Rock,
Thank you for your communication dated 24 July 2019.
NHS England has assessed your communication as a request under the Freedo...
Service User Death Narrative Verdicts claimed 'Accidental' by BSMHFT
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Successful.
Thank you for this information and thank you for your trouble in delivering the response fully.
There may be some question as to who is/was a "ser...
NHS Payouts in Compensation (Deaths)
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Information not held.
Thank you for the information although I do not see why a NIL response should take One Month to respond. I am sure it is in Trust Policy however. Po...
PHSO Block on Service Communications
Successful.
It's the welfare of aggrieved complainants that is not in PHSO book. Quite illegal in UK Law and the PHSO's arrogant ignorance will be the ultimate dow...
SAR for information held by PHSO re HS224883
Successful.
The request was fulfilled unusually quickly by sending me a PDF and a password as requested. I was disappointed that it was not all clearly readable a...
Trust Policy: Interpretation of HM Coroner conclusions
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Successful.
Thank you for your review on this critical matter. Your review has had opportunity to consider, in this respect:
a. Will the Trust please indicate...
Alignment of PHSO and NHS Complaints handling
Follow up sent to NHS England by C Rock on .
Partially successful.
You said " I note that the PHSO has no regulated or closed complaint procedure, and no recourse for victims of this failure. This is not a concer...
I am now aware of the person's name and position, who passed the lie and harmful information to the PHSO in apparent defence of their own negligence, a...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Partially successful.
Closed: Information taken as given with implied lack of clarity.
No explanation is given as to why there is "no... information that the Trust can pr...
PHSO Value for money: Sum of case costs to-date
Information not held.
*email to Warren Seddon fao RB / PHSO board
Sir
I have informed the PHSO and BSMHFT that my complaint, opened in 2009, has not been satisfactorily...
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
A pointless exercise in my opinion.
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears th...
Dear WDTK,
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears that though a sort of procedu...
Unaddressed Service Complaints
Information not held.
Another day another effort.
PHSO can not publish a Service Complaint procedure which impartially and without discrimination accepts complaints, give...
Investigation of harassment and threats to vulnerable persons
Information not held.
I have tried the customer service route and the approach was rejected. It appears that the PHSO does not have information or procedures relevant to thi...
Clarity in applied Dual Standards
Information not held.
Requested: 15th May 2018
Responded: 12th June
Research: Unknown
Response: No Information on Subject
Delay in response: No apology or information gi...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
In PHSO investigation, the Trust was asked why so many people (5) had to be present causing threat and a harassment to a vulnerable person:
On 1st Oc...
PHSO Public Liability Insurance
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Examination of Deaths Potentially Attributable to Poor Complaint Resolution
Information not held.
This aspect of monitoring PHSO service effectiveness is "outside their remit". I wonder if anyone else has researched this?
Delay over complaints process
Refused.
The complaints were never addressed with truth, honesty or validity.
Evidence was selected by the seemingly uninterested PHSO office-worker to dismis...
This person's 260 annotations
Revisions in lighht of Donaldson and Allan reports re PHSO failures
Awaiting classification.
From the PHSO:
"Recommendations -- Sir Liam was clear that achieving the changes necessary to address the findings of the Clinical Advice Review would...
Revisions in lighht of Donaldson and Allan reports re PHSO failures
Awaiting classification.
Currently the PHSO is denying complainants any consideration of harm done during PHSO process, and writing off harm done in original failure.
It app...
Service User Death Narrative Verdicts claimed 'Accidental' by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Successful.
The response was:
Response: Please note that the information below pertaining to patients who were being treated by the Trust either as an inpatient...
NHS Payouts in Compensation (Deaths)
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Information not held.
Response was:
Response to FOI 074
Request
(1) Please can you give me levels of payout in BSMHFT negligent death of service users, by year, for up...
Service User Death Narrative Verdicts claimed 'Accidental' by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Successful.
I have felt it necessary to place this request since BSMHFT did not respond to my private enquiry on this apparent 'abuse'. Why is this Coroner 'Inter...
Historic Cases 2
Information not held.
It appears now that the PHSO have re-defined 'clarity' for their own purposes. Just as previous years of PHSO machinations - no change here.
Public Administration and Constitutional Affairs Committee
Partially successful.
An interesting revelation of the typical note-swapping that goes on - so it's not just limited to NHS collusion? This is really worth more comment - in...
PHSO Block on Service Communications
Successful.
It's the welfare of aggrieved complainants that is not in PHSO book. Quite illegal in UK Law and the PHSO's arrogant ignorance will be the ultimate dow...
PHSO Block on Service Communications
Successful.
This simple request took the PHSO 18 days to retrieve this information as a compilation of TWO IMAGES from file i.e. 2 days short of response requireme...
Lying to complainant's about sending replies
Partially successful.
Exactly J Roberts "Due to the amount of complaint and feedback cases held...".
The PHSO promised a review of historic cases Nov 2017. Late March 2018...
SAR for information held by PHSO re HS224883
Successful.
The request was fulfilled unusually quickly by sending me a PDF and a password as requested. I was disappointed that it was not all clearly readable a...
Ombudsman Quashing of Final Reports
Refused.
All of the above apply since the defendant party lied in more that one submission of evidence. This satisfies one or more of the instances given.
The...
Dereliction of duty and care by bsmhft
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by [name removed]. Annotated by C Rock on .
Refused.
Dear Name Removed, if it is of any help:
It is not unusual for bodies such as NHS Trusts and their partners the PHSO to label persons as vexatious....
I am now aware of the person's name and position, who passed the lie and harmful information to the PHSO in apparent defence of their own negligence, a...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Partially successful.
Closed: Information taken as given with implied lack of clarity.
No explanation is given as to why there is "no... information that the Trust can pr...
PHSO Value for money: Sum of case costs to-date
Information not held.
*email to Warren Seddon fao RB / PHSO board
Sir
I have informed the PHSO and BSMHFT that my complaint, opened in 2009, has not been satisfactorily...
Rob Behrens naming and shaming public bodies
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
"At the Ombudsman's Annual Lecture 2018 Rob Behrens said that if a public body was not willing to be compliant to the findings of the Ombudsman he woul...
Closed cases - annual report 2017/18
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
I'm confused also: "Premature - Local resolution response not fit for purpose". I thought that is exactly what PHSO is supposed to address.
But some...
Surely this comes down to the definition (interpretation) of:
"views must be shared with any person specifically named in the complaint"
as oppose...
Such a simple request to get such incompetent responses. I have taken complaints to Customer Services many times - because each time it was ignored or...
Trust Policy: Interpretation of HM Coroner conclusions
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Successful.
On 1st October 2015, an Associate Specialist in Psychiatry, Birmingham and Solihull Mental Health Trust wrote to the PHSO:
"Mr. Rock’s beliefs about...
Alignment of PHSO and NHS Complaints handling
Partially successful.
Dear WDTK I am concerned that many Foi Respondents leave their response to the last day/s of FOI compliance and then defer clarifications as new reques...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
Just found out about an interesting and 'open' phso lecture tomorrow - but why such short notice again? It probably could do with some support. I wish...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
Please define stakeholder. I know I would have gone if I could've.
15 / 1000 - whom exactly had the golden tickets?
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...