C Rock
Joined WhatDoTheyKnow in 2011
My son Nick died after NHS incompetence (GP & BSMHFT). Negligence alienated him, stopped support, and thwarted investigation. 'Ombudsman' defended maladministration 8 years before NHS de-facto admitted lying about care & investigation. Unreliable NHS evidence was offensively manipulated to deny culpability and dismiss facts. Traumatic experience was dismissed as 'just my opinion'. Utterly disgusted, I returned an ‘award’ of £250 (this for son's death lies negligence wrangling trauma wtf)
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This person's Freedom of Information requests (approximately 54)
Penalties for disclosure of false information
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Delayed.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Unaddressed Service Complaints
Awaiting internal review.
My Service Complaints
Total time to deliver a 'No Outcome' up to case-dismissed date 1576 days, or 4 years, 3 months, 25 days, or nearly half the t...
Deceit in evidence from a Government Service
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Delayed.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Investigation of harassment and threats to vulnerable persons
Information not held.
I have tried the customer service route and the approach was rejected. It appears that the PHSO does not have information or procedures relevant to thi...
Clarity in applied Dual Standards
Information not held.
Requested: 15th May 2018
Responded: 12th June
Research: Unknown
Response: No Information on Subject
Delay in response: No apology or information gi...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
In PHSO investigation, the Trust was asked why so many people (5) had to be present causing threat and a harassment to a vulnerable person:
On 1st Oc...
Case Subject Access Request HS224883 (2)
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Refused.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
PHSO Public Liability Insurance
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Examination of Deaths Potentially Attributable to Poor Complaint Resolution
Information not held.
This aspect of monitoring PHSO service effectiveness is "outside their remit". I wonder if anyone else has researched this?
Delay over complaints process
Refused.
The complaints were never addressed with truth, honesty or validity.
Evidence was selected by the seemingly uninterested PHSO office-worker to dismis...
Deaths of persons having had contact with the Trust
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
We are writing in response to your email dated 27 November 2017 to provide some further explanation of our responses to your initial FOI r...
Case Subject Access Request HS224883
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by phsothefacts Pressure Group on .
Refused.
And we are expected to be comforted by the fact that it will all be better in 2021. PHSO is on a continual journey which never arrives. Stick a new la...
PHSO Recruiting: Insight to NHS Complainant harm and exploitation
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Information not held.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Expectation of Patient Care, and Outcomes after Negligent Death
Follow up sent to Department of Health and Social Care by C Rock on .
Information not held.
Thank you for all the information about the governments 'intentions' but much of what I complain about was 'intended' and in practice and law when m...
Private notes taken by specialists
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Successful.
Dear C Rock
The Trust acknowledge receipt of your email.
Kind Regards
Freedom of Information Officer
Birmingham and Solihull Mental Health NHS Foun...
Cost of Family Care and Carer support in mental health care
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
Thank you for your email in regards to our FOI response.
I acknowledge receipt of your email and comments.
Kind Regards
Freedom of In...
Patient rights, and expectation of proper care
Follow up sent to NHS England by C Rock on .
Partially successful.
Thank you for the link which I wanted confirmed as NHS policy.
Failing to have previously dated information I have to assume NHS policy was more...
Roles and postings of Psychiatrists in the Trust
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
Sorry to hear that you were disappointed with the response to your request. If you wish to make a request for a review/appeal than you are...
PHSO Discretion
Successful.
Complainants press on still getting 'cheap' responses for serious questions asked.
In a case close to my heart I just wanted honest recognition of t...
Withholding standard care practices
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Successful.
The request was successful in providing an answer to the question and in pointing to other policies at the link given:
http://www.bsmhft.nhs.uk/abou...
Scope of GP Practice assessment on complaint handling
Follow up sent to Care Quality Commission by C Rock on .
Partially successful.
Thank you for the information supplied in my request. Although this does not answer my question I consider you have indicated the information you ho...
Quality of Service Issues (4)
Refused.
Request Closed - timed-out for meaningful or honest response. The information provided does not reflect policy as carried out: I still await a response...
Quality of Service Issues (2)
Refused.
Closed "Waiting for an internal review by Parliamentary and Health Service Ombudsman of their handling of this request".
I regard this request as tim...
Quality of Service Issues (3)
Refused.
The PHSO has again identified that they do not have a complaint system from which they can pull service complaints, if it needs prohibitive number of h...
Quality of Service Issues (1)
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Information not held.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
This person's 214 annotations
Unaddressed Service Complaints
Awaiting internal review.
My Service Complaints
Total time to deliver a 'No Outcome' up to case-dismissed date 1576 days, or 4 years, 3 months, 25 days, or nearly half the t...
"The 20 working day clock starts from the day after the authority receiving the necessary clarification."
So the clock re-starts every time they wa...
Accreditation framework and process
Information not held.
I read: Response: "Sorry, we have never had or documented an Accreditation Framework or Process, and we are hoping someone will tell us what we should...
Organisational chart
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Matthew Turner. Annotated by C Rock on .
Successful.
I think some names of those in filled posts would be useful for the seven legal management posts deemed necessary in BSMHT.
How many legal staff in t...
Unaddressed Service Complaints
Awaiting internal review.
Still waiting for attention to Service Complaints. The PHSO is aware. The current assertion by the PHSO is that service complaints can not exist and no...
Serious incidents and deaths of patients with a learning disability
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by George Julian. Annotated by C Rock on .
Partially successful.
G Julian you may be interested to know there may be an unrecorded category. Although it was 2008 when my son died by his own hand it was not claimed t...
This is the tangle the PHSO leads you in to - and themselves. They rely on weasel words that can always be denied later on whatever grounds the current...
Mr Boyce - many including me have asked on previous occasions for performance/management data which you would have reasonably considered to be immedia...
Revised guidance note and amendment of decision letters.
Awaiting classification.
Fully agree Mr Boyce - the charge "PHSO is an organisation that is rotten from top to bottom, and sadly they are being allowed to get away with it by...
Revised guidance note and amendment of decision letters.
Awaiting classification.
I looked at the offered PHSO link for information on how it works, but only found this - which said nothing, but said all:
We:
"explain our rol...
Unaddressed Service Complaints
Awaiting internal review.
Still waiting PHSO attention
Investigation of harassment and threats to vulnerable persons
Information not held.
I have tried the customer service route and the approach was rejected. It appears that the PHSO does not have information or procedures relevant to thi...
Clarity in applied Dual Standards
Information not held.
Requested: 15th May 2018
Responded: 12th June
Research: Unknown
Response: No Information on Subject
Delay in response: No apology or information gi...
Mental Health complaints and investigations
Successful.
It may help the enquirer to know that I have had an outstanding complaint about a death in the NHS mental health sector, for over 9 years.
The PHSO...
Revised guidance note and amendment of decision letters.
Awaiting classification.
I agree M Boyce the whole affair is shameful in not being transparent, fair or free for that matter. My complaint showed a complete switch in an 'agree...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
In PHSO investigation, the Trust was asked why so many people (5) had to be present causing threat and a harassment to a vulnerable person:
On 1st Oc...
Distorting complaints to fit the Ombudsman's agenda
Partially successful.
Again interesting to note the prevarication and deceit here "Please see attached for a copy of the PHSO’s Service Model Guidance. This is the guidance...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
I will be writing to the Trust with regard to practitioners ignoring established policy designed for patient benefit yet making up 'policy' on-the-fly...
Requesting details of the PHSO status on issues of The Equality Act 2010
Awaiting classification.
As of today the requirements of Disability and Equlaity / Diversity? Acts are yet to be implemented at PHSO. Much is made by them quoting their 'inte...
Unaddressed Service Complaints
Awaiting internal review.
On 1/5/18 email to
Ms Charlotte Swift, office of PHSO
Extreme "historic complaints"
As I have previously requested and expected, kindly provide...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
Alternative enquiries in progress.
I find it very strange that a body can not supply me with information which must surely have been considered relev...
ICO referral
----
On 19/04/2018 09:10, casework @ ico.org.uk wrote:
19 April 2018 Case Reference Number FS50732798
Dear Mr Rock
Information re...
Examination of Deaths Potentially Attributable to Poor Complaint Resolution
Information not held.
This aspect of monitoring PHSO service effectiveness is "outside their remit". I wonder if anyone else has researched this?
Revised guidance note and amendment of decision letters.
Awaiting classification.
Historic cases first - under historic promises
Letter from Rob Behrens
Successful.
Letters from RB:
Is this real? I had a letter opening as follows "...following... meeting...PhsoTheFacts in October (now end of March), I said we w...