C Rock
Joined WhatDoTheyKnow in 2011
My son Nick died following masisve NHS negligence which alienated him; excluded cooperation; thwarted investigation. After 8 yrs NHS CEO U-turned on lies. Turning to attack me, PHSO manipulated unsupported NHS evidence, denied facts of abuse, traumatic experience, prejudice, all dismissed as 'my opinion'. In a blatant colluded outcome, I returned paltry ‘award’ of £250 (for negligence/lies/mental abuse/maladministration). Meanwhile, PHSO maladministration continues--as now agonisingly revealed.
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This person's Freedom of Information requests (approximately 74)
Steps taken to combat PHSO complainant abuse (2)
Awaiting internal review.
Very interesting, but I don't see how it more greatly assures or even promotes independence or removes the risk PHSO will not be able to carry out full...
Mental Abuse - PHSO Blocking Complaints
Successful.
I'm not sure I need add anything to this - it's very simple. The PHSO has no policy accepting complaints of abuse of which mental abuse was the specifi...
Compensation Awards in Maladministration
Partially successful.
In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...
Steps taken to combat stigma, discrimination and mental abuse
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Refused.
I'm on annual leave 29/30 Oct 2020. If you have an urgent enquiry please
send it to the '[PHSO request email] ' mailbox.
Karl Quinn
Complaints against PHSO (Handling)
Partially successful.
Thank you for that annotation and link to the real PHSO experience Mr Roberts
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
The above was in response to BSMHFT dismissing evidence in personnel lying to PHSO about my son's Inquest:
"Response
Please note that the informati...
Role of PHSO Liaison Officer
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Refused.
I am able to give quick note at this time due to the ongoing pressure and stress BSMHFT negligence in my son's death has left me with, aggravated by...
I note you have refused to comment to answer my question and this is also well overdue on last request as per rules.
FOI is now being closed REFUS...
Perjury by NHS workers in investigations
Information not held.
Thank you LJoNes - I note your valuable comments.
The entire [NHS] system is a mess and easly lends to corruption of purpose i.e. helping the sick th...
DPA (Subject access request) - for personal information
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Partially successful.
I note your response.
The data and records team will have to explain why communications submitted to the PHSO were not released to me due to one o...
PHSO refusal to accept complaints
Response by Department of Health and Social Care to C Rock on .
Information not held.
Dear Mr/Ms Rock,
Thank you for your emails. I am sorry that you are continuing to experience difficulties pursuing your complaint. However, the Freedo...
Request was refused without a reason valid under the law in my opinion.
Service User Death Narrative Verdicts claimed 'Accidental' by BSMHFT
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Successful.
Thank you for this information and thank you for your trouble in delivering the response fully.
There may be some question as to who is/was a "ser...
NHS Payouts in Compensation (Deaths)
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Information not held.
Thank you for the information although I do not see why a NIL response should take One Month to respond. I am sure it is in Trust Policy however. Po...
PHSO Block on Service Communications
Successful.
It's the welfare of aggrieved complainants that is not in PHSO book. Quite illegal in UK Law and the PHSO's arrogant ignorance will be the ultimate dow...
SAR for information held by PHSO re HS224883
Successful.
The request was fulfilled unusually quickly by sending me a PDF and a password as requested. I was disappointed that it was not all clearly readable a...
Trust Policy: Interpretation of HM Coroner conclusions
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Successful.
Thank you for your review on this critical matter. Your review has had opportunity to consider, in this respect:
a. Will the Trust please indicate...
Alignment of PHSO and NHS Complaints handling
Follow up sent to NHS England by C Rock on .
Partially successful.
You said " I note that the PHSO has no regulated or closed complaint procedure, and no recourse for victims of this failure. This is not a concer...
I am now aware of the person's name and position, who passed the lie and harmful information to the PHSO in apparent defence of their own negligence, a...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Partially successful.
Closed: Information taken as given with implied lack of clarity.
No explanation is given as to why there is "no... information that the Trust can pr...
PHSO Value for money: Sum of case costs to-date
Information not held.
*email to Warren Seddon fao RB / PHSO board
Sir
I have informed the PHSO and BSMHFT that my complaint, opened in 2009, has not been satisfactorily...
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
A pointless exercise in my opinion.
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears th...
Dear WDTK,
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears that though a sort of procedu...
This person's 279 annotations
Steps taken to combat PHSO complainant abuse (2)
Awaiting internal review.
Very interesting, but I don't see how it more greatly assures or even promotes independence or removes the risk PHSO will not be able to carry out full...
Steps taken to combat PHSO complainant abuse (2)
Awaiting internal review.
Abuse by the PHSO takes many forms and I would be glad to list these at the risk of repeating what's already been published here and elsewhere.
Oddy...
Mental Abuse - PHSO Blocking Complaints
Successful.
I'm not sure I need add anything to this - it's very simple. The PHSO has no policy accepting complaints of abuse of which mental abuse was the specifi...
Complaints of bullying among PHSO staff?
Partially successful.
Discrimination and mental harm have been a feature of my experience with the PHSO and have been the subject of many complaints and FOIs on the matter....
Complaints of bullying among PHSO staff?
Partially successful.
Good point - so obvious from case data records as all their promises are dropped under pressure to close off. Not a care for complainant in the end.
Compensation Awards in Maladministration
Partially successful.
In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...
PHSO Learning Academy referred to in letter to William Wragg MP
Partially successful.
I'm sorry but this :
"...vision... to be an internationally respected public services ombudsman by providing an independent, impartial and fair comp...
Compensation Awards in Maladministration
Partially successful.
Yes, now at
https://www.ombudsman.org.uk/sites/default/files/Our-guidance-on-financial-remedy-1.pdf
B1 and B2 cases now starting at £10,000. But to...
Complaints against PHSO (Handling)
Partially successful.
Thank you for that annotation and link to the real PHSO experience Mr Roberts
Staff Training continued!
Partially successful.
Thank you J Roberts.... "...sector-leading accreditation programme for senior caseworkers" appears to be an puerile internal opinion with no substanti...
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
The above was in response to BSMHFT dismissing evidence in personnel lying to PHSO about my son's Inquest:
"Response
Please note that the informati...
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
Candour and patient expectations of NHS:
An investigator has recently brought my attention to a report in the HSJ (Health Services Journal). It reve...
Thank you for your comments.
Homeworking: When after a delay of 4 years and persistent enquiries, the PHSO finally allocated a worker (to look at co...
Role of PHSO Liaison Officer
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
My request as placed was in effect refused (deflected).
The NHS Trust has apparently decided to delay proper response for another 20 days by creatin...
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
I place this in public arena to illustrate the corrupt relationship between NHS Trusts and the PHSO under three separate but failing leaderships - in m...
Trying to understand PHO refusal to tackle mental health Stigma, Discrimination and Abuse; actively taking advantage of disability after NHS negligence...
Suicides
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Gill Handley. Annotated by C Rock on .
Awaiting classification.
FYI - My son took his life entirely avoidably, after negligent NHS responses (including this organisation's 'teams') from 2003 to 2008 . Obfuscation...
Rob Behrens PHSO Commentary on DoHSC Rejection of Historic Unresolved Cases
Request to Department of Health and Social Care by phsothefacts Pressure Group. Annotated by C Rock on .
Partially successful.
I am confused about this question and its responses - there appears to be more opacity and procrastination. It is obvious that many have suffered cases...
Perjury by NHS workers in investigations
Information not held.
Thank you LJoNes - I note your valuable comments.
The entire [NHS] system is a mess and easly lends to corruption of purpose i.e. helping the sick th...
Perhaps they are saying that NHS Resolution do not gather all NHS claim costs? If not then how does NHS report payouts nationally?
I do not see why i...
Request was refused without a reason valid under the law in my opinion.
Response to this request is delayed. By law, NHS Resolution should normally have responded promptly and by 29 July 2019 . Delays my end are due to my o...
From the PHSO:
"Recommendations -- Sir Liam was clear that achieving the changes necessary to address the findings of the Clinical Advice Review would...
Currently the PHSO is denying complainants any consideration of harm done during PHSO process, and writing off harm done in original failure.
It app...
Service User Death Narrative Verdicts claimed 'Accidental' by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Successful.
The response was:
Response: Please note that the information below pertaining to patients who were being treated by the Trust either as an inpatient...