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C Rock

Joined WhatDoTheyKnow in 2011

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This person's Freedom of Information requests (approximately 79)

Breach of candour in clinical and legal matters by BSMHFT
Internal review request sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 28 June 2022.

Awaiting internal review.

Dear FOI at Birmingham and Solihull Mental Health NHS Foundation Trust, Acknowledged A full history of my FOI request and all correspondence is ava...
Update on PHSO complaints procedures
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by M Boyce on 12 June 2022.

Refused.

it is not clear at all whether the PHSO are currently conducting reviews of their decisions. They have told me they are not. There is no Review an...
Request for data justifying PHSO claim it does not abuse complainants
Internal review request sent to Parliamentary and Health Service Ombudsman by C Rock on 6 June 2022.

Awaiting internal review.

Dear Information Rights PHSO; in respect of your Review: Your Response puts me to extreme task, against the disability you appear to abuse, do not en...
Steps taken to combat PHSO complainant abuse (2)
Response by Parliamentary and Health Service Ombudsman to C Rock on 21 May 2022.

Awaiting internal review.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Concurrence within NHS Service Providers with NICE Guidelines for Best Practice
Follow up sent to NHS England by C Rock on 21 May 2022.

Partially successful.

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), Thank you for your responses which although are not entirely clarified as I might wish,...
Prescribed drug Zantac and Cancer links
Response by NHS England to C Rock on 4 April 2022.

Awaiting internal review.

**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF THE TEAM ALSO​​**     Thank you for your email.       Due to...
Mental Abuse - PHSO Blocking Complaints
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 11 February 2021.

Successful.

I'm not sure I need add anything to this - it's very simple. The PHSO has no policy accepting complaints of abuse of which mental abuse was the specifi...
Compensation Awards in Maladministration
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 13 December 2020.

Partially successful.

In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...
Steps taken to combat stigma, discrimination and mental abuse
Response by Parliamentary and Health Service Ombudsman to C Rock on 30 October 2020.

Refused.

I'm on annual leave 29/30 Oct 2020. If you have an urgent enquiry please send it to the '[PHSO request email] ' mailbox.    Karl Quinn
Complaints against PHSO (Handling)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 31 July 2020.

Partially successful.

Thank you for that annotation and link to the real PHSO experience Mr Roberts
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 10 July 2020.

Awaiting internal review.

The above was in response to BSMHFT dismissing evidence in personnel lying to PHSO about my son's Inquest: "Response Please note that the informati...
Role of PHSO Liaison Officer
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 21 April 2020.

Awaiting internal review.

Dear FOI OFFICE (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), I am able to give quick note at this time due to the ongoing pressure a...
Cost of NHS payouts in claims to BSMHFT
Follow up sent to NHS Resolution by C Rock on 12 November 2019.

Refused.

Dear FOI, I note you have refused to comment to answer my question and this is also well overdue on last request as per rules. FOI is now being clo...
Perjury by NHS workers in investigations
Request to NHS England by C Rock. Annotated by C Rock on 25 September 2019.

Information not held.

Thank you LJoNes - I note your valuable comments. The entire [NHS] system is a mess and easly lends to corruption of purpose i.e. helping the sick th...
DPA (Subject access request) - for personal information
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 25 September 2019.

Partially successful.

Dear FOIOffice (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), I note your response. The data and records team will have to explain w...
PHSO refusal to accept complaints
Response by Department of Health and Social Care to C Rock on 19 September 2019.

Information not held.

Dear Mr/Ms Rock, Thank you for your emails. I am sorry that you are continuing to experience difficulties pursuing your complaint. However, the Freedo...
Revisions in lighht of Donaldson and Allan reports re PHSO failures
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 10 September 2019.

Refused.

Request was refused without a reason valid under the law in my opinion.
Service User Death Narrative Verdicts claimed 'Accidental' by BSMHFT
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 28 June 2019.

Successful.

Dear FOIOffice (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), Thank you for this information and thank you for your trouble in deliver...
NHS Payouts in Compensation (Deaths)
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 28 June 2019.

Information not held.

Dear FOIOffice (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), Thank you for the information although I do not see why a NIL response s...
PHSO Block on Service Communications
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 18 April 2019.

Successful.

It's the welfare of aggrieved complainants that is not in PHSO book. Quite illegal in UK Law and the PHSO's arrogant ignorance will be the ultimate dow...
SAR for information held by PHSO re HS224883
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 5 March 2019.

Successful.

The request was fulfilled unusually quickly by sending me a PDF and a password as requested. I was disappointed that it was not all clearly readable a...
Trust Policy: Interpretation of HM Coroner conclusions
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 27 February 2019.

Successful.

Dear FOIOffice (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), Thank you for your review on this critical matter. Your review has had o...
Alignment of PHSO and NHS Complaints handling
Follow up sent to NHS England by C Rock on 25 February 2019.

Partially successful.

Dear FOI, England (NHS ENGLAND), You said " I note that the PHSO has no regulated or closed complaint procedure, and no recourse for victims of th...
Case Subject Access Request HS224883 (2)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 20 February 2019.

Refused.

I am now aware of the person's name and position, who passed the lie and harmful information to the PHSO in apparent defence of their own negligence, a...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 15 January 2019.

Partially successful.

Closed: Information taken as given with implied lack of clarity. No explanation is given as to why there is "no... information that the Trust can pr...
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This person's 283 annotations

Evidence
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by C Rock on 27 April 2022.

Partially successful.

I am very sorry to hear of your experience with the PHSO. It beggars belief, and shows the real intent behind this damaging and incompetent governme...
Making complaint about your. Service
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by C Rock on 19 March 2022.

Refused.

Can we see where this request is going please? I have similar pending request overdue for sensible and simple response. Why do we have to wait and wai...
PACAC 14/12/21 – New 'public panel' to look at cases
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by C Rock on 7 January 2022.

Information not held.

Neither do I. It's unclear what form this must take or why it might take another 3 years to look at (evidenced) cases previously mishandled. Given t...
Making complaint about your. Service
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by C Rock on 25 November 2021.

Refused.

I asked the same question. End result is there is no complaint system although they tried to brush it off saying PACAC was the route, despite that body...
Steps taken to combat PHSO complainant abuse (2)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 25 April 2021.

Awaiting internal review.

Very interesting, but I don't see how it more greatly assures or even promotes independence or removes the risk PHSO will not be able to carry out full...
Steps taken to combat PHSO complainant abuse (2)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 31 March 2021.

Awaiting internal review.

Abuse by the PHSO takes many forms and I would be glad to list these at the risk of repeating what's already been published here and elsewhere. Oddy...
Mental Abuse - PHSO Blocking Complaints
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 11 February 2021.

Successful.

I'm not sure I need add anything to this - it's very simple. The PHSO has no policy accepting complaints of abuse of which mental abuse was the specifi...
Complaints of bullying among PHSO staff?
Request to Parliamentary and Health Service Ombudsman by liz perloff. Annotated by C Rock on 9 February 2021.

Partially successful.

Discrimination and mental harm have been a feature of my experience with the PHSO and have been the subject of many complaints and FOIs on the matter....
Complaints of bullying among PHSO staff?
Request to Parliamentary and Health Service Ombudsman by liz perloff. Annotated by C Rock on 4 January 2021.

Partially successful.

Good point - so obvious from case data records as all their promises are dropped under pressure to close off. Not a care for complainant in the end.
Compensation Awards in Maladministration
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 13 December 2020.

Partially successful.

In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...
PHSO Learning Academy referred to in letter to William Wragg MP
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by C Rock on 13 November 2020.

Partially successful.

I'm sorry but this : "...vision... to be an internationally respected public services ombudsman by providing an independent, impartial and fair comp...
Compensation Awards in Maladministration
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 31 October 2020.

Partially successful.

Yes, now at https://www.ombudsman.org.uk/sites/default/files/Our-guidance-on-financial-remedy-1.pdf B1 and B2 cases now starting at £10,000. But to...
Complaints against PHSO (Handling)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 31 July 2020.

Partially successful.

Thank you for that annotation and link to the real PHSO experience Mr Roberts
Staff Training continued!
Request to Parliamentary and Health Service Ombudsman by D. Speers. Annotated by C Rock on 22 July 2020.

Partially successful.

Thank you J Roberts.... "...sector-leading accreditation programme for senior caseworkers" appears to be an puerile internal opinion with no substanti...
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 10 July 2020.

Awaiting internal review.

The above was in response to BSMHFT dismissing evidence in personnel lying to PHSO about my son's Inquest: "Response Please note that the informati...
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 4 July 2020.

Awaiting internal review.

Candour and patient expectations of NHS: An investigator has recently brought my attention to a report in the HSJ (Health Services Journal). It reve...
Steps taken to combat stigma, discrimination and mental abuse
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 7 April 2020.

Refused.

Thank you for your comments. Homeworking: When after a delay of 4 years and persistent enquiries, the PHSO finally allocated a worker (to look at co...
Role of PHSO Liaison Officer
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 27 March 2020.

Awaiting internal review.

My request as placed was in effect refused (deflected). The NHS Trust has apparently decided to delay proper response for another 20 days by creatin...
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 26 February 2020.

Awaiting internal review.

I place this in public arena to illustrate the corrupt relationship between NHS Trusts and the PHSO under three separate but failing leaderships - in m...
Steps taken to combat stigma, discrimination and mental abuse
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 10 February 2020.

Refused.

Trying to understand PHO refusal to tackle mental health Stigma, Discrimination and Abuse; actively taking advantage of disability after NHS negligence...
Suicides
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Gill Handley. Annotated by C Rock on 16 January 2020.

Awaiting classification.

FYI - My son took his life entirely avoidably, after negligent NHS responses (including this organisation's 'teams') from 2003 to 2008 . Obfuscation...
Rob Behrens PHSO Commentary on DoHSC Rejection of Historic Unresolved Cases
Request to Department of Health and Social Care by phsothefacts Pressure Group. Annotated by C Rock on 16 January 2020.

Partially successful.

I am confused about this question and its responses - there appears to be more opacity and procrastination. It is obvious that many have suffered cases...
Perjury by NHS workers in investigations
Request to NHS England by C Rock. Annotated by C Rock on 25 September 2019.

Information not held.

Thank you LJoNes - I note your valuable comments. The entire [NHS] system is a mess and easly lends to corruption of purpose i.e. helping the sick th...
Cost of NHS payouts in claims to BSMHFT
Request to NHS Resolution by C Rock. Annotated by C Rock on 10 September 2019.

Refused.

Perhaps they are saying that NHS Resolution do not gather all NHS claim costs? If not then how does NHS report payouts nationally? I do not see why i...
Revisions in lighht of Donaldson and Allan reports re PHSO failures
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 10 September 2019.

Refused.

Request was refused without a reason valid under the law in my opinion.
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