C Rock
Joined WhatDoTheyKnow in 2011
My son Nick died after NHS incompetence (GP & BSMHFT). Negligence alienated him, stopped support, and thwarted investigation. 'Ombudsman' defended maladministration 8 years before NHS de-facto admitted lying about care & investigation. Unreliable NHS evidence was offensively manipulated to deny culpability and dismiss facts. Traumatic experience was dismissed as 'just my opinion'. Utterly disgusted, I returned an ‘award’ of £250 (this for son's death lies negligence wrangling trauma wtf)
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This person's Freedom of Information requests (approximately 60)
PHSO Value for money: Sum of case costs to-date
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Awaiting response.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
Potential professional and criminal action by BSMHFT employees
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Delayed.
Dear C Rock,
Thank you for your request for clarification on the final response to FOI776 received on 28/11/2018.
You will receive the information re...
Trust Policy: Interpretation of HM Coroner conclusions
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on .
Awaiting response.
It may help you if I provide a copy of your response to the PHSO which gave outright lie. In fact two lies, the first of which I question in this ap...
Alignment of PHSO and NHS Complaints handling
Follow up sent to NHS England by C Rock on .
Awaiting response.
Correction to the above - I write : Tuesday 27th November not Monday as stated above.
Yours sincerely,
C Rock
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
A pointless exercise in my opinion.
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears th...
Dear WDTK,
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears that though a sort of procedu...
Unaddressed Service Complaints
Information not held.
Another day another effort.
PHSO can not publish a Service Complaint procedure which impartially and without discrimination accepts complaints, give...
Investigation of harassment and threats to vulnerable persons
Information not held.
I have tried the customer service route and the approach was rejected. It appears that the PHSO does not have information or procedures relevant to thi...
Clarity in applied Dual Standards
Information not held.
Requested: 15th May 2018
Responded: 12th June
Research: Unknown
Response: No Information on Subject
Delay in response: No apology or information gi...
Family and Carer involvement in mental health care best practice
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Refused.
In PHSO investigation, the Trust was asked why so many people (5) had to be present causing threat and a harassment to a vulnerable person:
On 1st Oc...
Case Subject Access Request HS224883 (2)
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Refused.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
PHSO Public Liability Insurance
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Successful.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Examination of Deaths Potentially Attributable to Poor Complaint Resolution
Information not held.
This aspect of monitoring PHSO service effectiveness is "outside their remit". I wonder if anyone else has researched this?
Delay over complaints process
Refused.
The complaints were never addressed with truth, honesty or validity.
Evidence was selected by the seemingly uninterested PHSO office-worker to dismis...
Deaths of persons having had contact with the Trust
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
We are writing in response to your email dated 27 November 2017 to provide some further explanation of our responses to your initial FOI r...
Case Subject Access Request HS224883
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by phsothefacts Pressure Group on .
Refused.
And we are expected to be comforted by the fact that it will all be better in 2021. PHSO is on a continual journey which never arrives. Stick a new la...
PHSO Recruiting: Insight to NHS Complainant harm and exploitation
Response by Parliamentary and Health Service Ombudsman to C Rock on .
Information not held.
Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
___...
Expectation of Patient Care, and Outcomes after Negligent Death
Follow up sent to Department of Health and Social Care by C Rock on .
Information not held.
Thank you for all the information about the governments 'intentions' but much of what I complain about was 'intended' and in practice and law when m...
Private notes taken by specialists
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Successful.
Dear C Rock
The Trust acknowledge receipt of your email.
Kind Regards
Freedom of Information Officer
Birmingham and Solihull Mental Health NHS Foun...
Cost of Family Care and Carer support in mental health care
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
Thank you for your email in regards to our FOI response.
I acknowledge receipt of your email and comments.
Kind Regards
Freedom of In...
Patient rights, and expectation of proper care
Follow up sent to NHS England by C Rock on .
Partially successful.
Thank you for the link which I wanted confirmed as NHS policy.
Failing to have previously dated information I have to assume NHS policy was more...
Roles and postings of Psychiatrists in the Trust
Response by Birmingham and Solihull Mental Health NHS Foundation Trust to C Rock on .
Partially successful.
Dear C Rock
Sorry to hear that you were disappointed with the response to your request. If you wish to make a request for a review/appeal than you are...
PHSO Discretion
Successful.
Complainants press on still getting 'cheap' responses for serious questions asked.
In a case close to my heart I just wanted honest recognition of t...
This person's 238 annotations
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
Just found out about an interesting and 'open' phso lecture tomorrow - but why such short notice again? It probably could do with some support. I wish...
Attendance at the 12th October PHSO round table meeting
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on .
Successful.
Please define stakeholder. I know I would have gone if I could've.
15 / 1000 - whom exactly had the golden tickets?
Alighment with NHS England Complaints Policy
Information not held.
The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
Value for Money report - 81,899 responses to enquiries
Awaiting classification.
If it's of any value in this thread I would like to add the following:
Since being promised a review of unresolved ‘historic’ complaints by R Behrens...
Information captured in upheld reviews
Awaiting classification.
There appears to be a distinct shift to being yet more secret about PHSO investigations and a perceivable effort to conceal past corruptions of purpose...
Potential professional and criminal action by BSMHFT employees
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Delayed.
This is delayed.
I would appreciate BSMHFT conformance with FOI procedure for immediate reply.
I have a potential legal case hanging on clarificatio...
Trust Policy: Interpretation of HM Coroner conclusions
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on .
Awaiting response.
For other researchers:
This appeared to the complainant to be an unsubtle effort by the NHS Trust to ‘make gain’ of previous unsubstantiated Trust c...
PHSO and clinical advisers identity
Successful.
Excuse me but " prior to April 2013, we routinely named advisors..." is a lie.
Before the stated date the PHSO did not "routinely" name advisers, an...
Clinical advisors - Mental health social workers
Awaiting classification.
Ditto - the last 'team' member to have seen my son alive was a (benefits) social worker, who ('though not questioned) was afterwards deemed to have al...
Our vision is to be an exemplary public services ombudsman
Awaiting classification.
To "be an exemplary public services ombudsman" will remain " Vision" only whilst the contempt for complainants is shown day after day, year after year;...
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
I asked the Ombudsman for the following, in relation to a supposed review by R Behrens PHSO of an 'historic case' (opened 2009), along with many PHSO s...
Serious Incident reporting Criteria and Process
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Anne Chaplin. Annotated by C Rock on .
Awaiting classification.
Requester, please do not hold your breath for clarity on this one. The Trust failed to investigate an SIU in accordance with NHS procedures in 2008 w...
Money paid by PHSO for legal services
Awaiting classification.
Just another brick in the wall of discrimination operated by the PHSO who proudly proclaim we are unbiased totally independent and certainly not crusad...
NB Thinking about the above it was odd that the PHSO just had to issue some sort of Report for xmas (Great News) , when my original complaint (nearly 3...
A public body involved with circumstances leading up to my son's death BSMHFT (an NHS Trust) outrightly disagreed with the meagre draft findings to su...
Clinical advisors - Mental health social workers
Awaiting classification.
I have been looking for any signs of understanding of the PHSO's problems and in particular with the latest move at https: //www. ombudsman.org.uk /cli...
Clinical advisors - Mental health social workers
Awaiting classification.
Sorry, J Roberts, the aims fall at even step (1) "To improve the quality of our service, while remaining independent, impartial and fair"
Lets get th...
There is evidence that a defendant party lied to the PHSO in attempts to mislead investigation into my son’s death after negligence at Birmingham and S...
Clinical advisors - Mental health social workers
Awaiting classification.
Is this correct that the PHSO now say "social workers are not clinicians..."
It's worth persevering with this one, questioner, because the exact opp...
A pointless exercise in my opinion.
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears th...
Dear WDTK,
I am closing this and a similar request unresolved since the PHSO refuse to be clear and concise. It appears that though a sort of procedu...
Unaddressed Service Complaints
Information not held.
Another day another effort.
PHSO can not publish a Service Complaint procedure which impartially and without discrimination accepts complaints, give...
When I, too, first approached the PHSO, I naively thought that this organisation would quickly see the problems; would be professional, and would help...
Unaddressed Service Complaints
Information not held.
My Service Complaints
Total time to deliver a 'No Outcome' up to case-dismissed date 1576 days, or 4 years, 3 months, 25 days, or nearly half the t...