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C Rock

Joined WhatDoTheyKnow in 2011

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This person's Freedom of Information requests (approximately 90)

BSMHFT procedure in Staff Breach of Professional Conduct
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 2 December 2023.

Partially successful.

Dear FOIOFFICE (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), My request was: Please can you provide, or direct me to, BSMHFT procedu...
PHSO Inclusivity: Accessibility for Mentally Distressed and Disabled
Response by Parliamentary and Health Service Ombudsman to C Rock on 13 November 2023.

Information not held.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Information Rights team. This is to confirm we have received your re...
Steps taken to combat PHSO complainant abuse (2)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 4 July 2023.

Refused.

Essentially, the PHSO has taken no steps to halt complainant abuse. I have questions in similar vein for some time, uncluding asking how to make compla...
Remedy in Complaints of Harm by PHSO
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 3 July 2023.

Refused.

Dear InformationRights, Feedback: In relation this FOI as put I do not see that the information was provided, and clarity was again refused. I said...
Classification of Complaint Closure: Uphelds
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 3 July 2023.

Information not held.

My question was about data avilaible in the instances where complaints referred to PHSO are Upheld or Part-upheld, where issues found were: (1) not i...
PHSO BSI ISO9001 Compliance Period
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 24 June 2023.

Successful.

Thank you for confirming that detail Yours faithfully, C Rock
PHSO Claim of conformance with ISO9001
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 6 June 2023.

Information not held.

OK, thank you for that. Yours faithfully, C Rock
In the matter of PHSO's viewpoint of "Being Vexatious"
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 2 June 2023.

Refused.

Your response is unacceptable. I regret that my very pertinent questions ‘interfere’ with PHSO claims of transparency and accountability. Is this new ‘...
SAR for information used by PHSO in Complaints Response (2018)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 16 April 2023.

Information not held.

Concealed from me was information withheld for all that time by PHSO caseworkers and requiring two subsequent requests (SAR failures) of information co...
PHSO Structure and Hierarchy in FOI responsibility
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 23 March 2023.

Partially successful.

Dear InformationRights, For the attention of Rebecca Hilsenrath (Manager) with regard to the handling of FOI requests and complaints thereof: My qu...
Compliance with Equlity, Disability Acts etc.
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 21 February 2023.

Partially successful.

Dear InformationRights specifically Angharad Jackson Data Protection Officer You have stated "There is no internal process at PHSO for complaining a...
Update on PHSO complaints procedures
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 10 February 2023.

Refused.

(Sorry - yes it's 21st century now) The serious disregard for PHSO Customers (complainants/victims) seems to have taken a sharp dip downwards recently....
Complainant support
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 11 November 2022.

Refused.

Dear InformationRights, Since the PHSO did not supply the information when needed, and made no effort to assess reasonable access to the information...
PHSO worker support
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 21 October 2022.

Partially successful.

Thank you. I think I have adequate information to cover most of the points I requested information on and in a format which may provide some further cl...
Request for data justifying PHSO claim it does not abuse complainants
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on 13 July 2022.

Refused.

Dear Information Rights PHSO In Closure: My questions were as follows: ----- On 01/02/22 in your FOI response to me... you stated [on PHSO Polic...
Prescribed drug Zantac and Cancer links
Response by NHS England to C Rock on 13 July 2022.

Information not held.

**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF THE TEAM ALSO​​**       Thank you for your email.         We...
Concurrence within NHS Service Providers with NICE Guidelines for Best Practice
Follow up sent to NHS England by C Rock on 21 May 2022.

Partially successful.

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), Thank you for your responses which although are not entirely clarified as I might wish,...
Mental Abuse - PHSO Blocking Complaints
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 11 February 2021.

Successful.

I'm not sure I need add anything to this - it's very simple. The PHSO has no policy accepting complaints of abuse of which mental abuse was the specifi...
Compensation Awards in Maladministration
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 13 December 2020.

Partially successful.

In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...
Steps taken to combat stigma, discrimination and mental abuse
Response by Parliamentary and Health Service Ombudsman to C Rock on 30 October 2020.

Refused.

I'm on annual leave 29/30 Oct 2020. If you have an urgent enquiry please send it to the '[PHSO request email] ' mailbox.    Karl Quinn
Complaints against PHSO (Handling)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 31 July 2020.

Partially successful.

Thank you for that annotation and link to the real PHSO experience Mr Roberts
Follow-up: Breach of HM Coroner Verdict by BSMHFT
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 10 July 2020.

Refused.

The above was in response to BSMHFT dismissing evidence in personnel lying to PHSO about my son's Inquest: "Response Please note that the informati...
Role of PHSO Liaison Officer
Follow up sent to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock on 21 April 2020.

Partially successful.

Dear FOI OFFICE (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST), I am able to give quick note at this time due to the ongoing pressure a...
Cost of NHS payouts in claims to BSMHFT
Follow up sent to NHS Resolution by C Rock on 12 November 2019.

Refused.

Dear FOI, I note you have refused to comment to answer my question and this is also well overdue on last request as per rules. FOI is now being clo...
Perjury by NHS workers in investigations
Request to NHS England by C Rock. Annotated by C Rock on 25 September 2019.

Information not held.

Thank you LJoNes - I note your valuable comments. The entire [NHS] system is a mess and easly lends to corruption of purpose i.e. helping the sick th...
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This person's 311 annotations

PHSO Inclusivity: Accessibility for Mentally Distressed and Disabled
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 5 November 2023.

Information not held.

Some information was provided but without relevance to my questions. The PHSO cannot provide assurance that customers are treated in-line with UK law w...
BSMHFT procedure in Staff Breach of Professional Conduct
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by C Rock. Annotated by C Rock on 21 October 2023.

Partially successful.

Thank you! Your request is long overdue, by more than 40 working days. Most requests should be answered within 20 working days. You might like to compl...
PHSO Scrutiny 2021–22: Government and PHSO response paper
Request to Parliamentary and Health Service Ombudsman by Brenda Prentice. Annotated by C Rock on 24 September 2023.

Partially successful.

What's more there appears to be connection with ICO as seen in my request against PHSO vagaries, vassilations and inconsistencies in policy. I've asked...
Decision review requests
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on 27 July 2023.

Successful.

Comment: with regard to publication of PHSO case handling I would appreciate input to a book, Della. However, two thing would counter against my best c...
Complaints about the Parliamentary and Health Service Ombudsman
Request to Parliamentary and Health Service Ombudsman by Jennifer McBride. Annotated by C Rock on 12 July 2023.

Awaiting classification.

I cannot see any information here about making a service complaint or how it is recorded as such on the PHSO systems for reporting and scrutiny. It app...
Disabled complainants
Request to Parliamentary and Health Service Ombudsman by Lucy Edwards. Annotated by C Rock on 10 July 2023.

Awaiting classification.

This is a right and proper topic to question. In reality PHSO have no concept of disabilty and all definitions of such, and this leads to unnecessary a...
Primary Investigations
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on 10 July 2023.

Successful.

It's PHSO neglect and cynicysm that I have been disturbed to experience myself, and that is why I place this remark, and hold the evidence for it. M...
Steps taken to combat PHSO complainant abuse (2)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 4 July 2023.

Refused.

Essentially, the PHSO has taken no steps to halt complainant abuse. I have questions in similar vein for some time, uncluding asking how to make compla...
Remedy in Complaints of Harm by PHSO
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 25 June 2023.

Refused.

Further comment for researchers into PHSO maladministartion and tactical abuses. I question the case where: Where a PHSO response demonstrates furt...
Remedy in Complaints of Harm by PHSO
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 24 June 2023.

Refused.

Readers should note that the PHSO "Vexatious Card" is ofetn pulled when they have no answer for probing questions and complaints from those who never h...
Classification of Complaint Closure: Uphelds
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 22 June 2023.

Information not held.

Thank you. I cant see the PHSO asking if there's anything else to complain about, but I get the idea. I'll wait and see what response is; it may be ju...
PHSO BSI ISO9001 Compliance Period
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 6 June 2023.

Successful.

>> Enquiring to see if PHSO maladministered before, during or/and after their claim of operating a 'quality system'.
PHSO Claim of conformance with ISO9001
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 13 May 2023.

Information not held.

There appears to be more deliberate confusion and obfuscation here. I've wanted and needed to make many complaints of PHSo Maladministration, such...
SAR for information used by PHSO in Complaints Response (2018)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 16 April 2023.

Information not held.

Concealed from me was information withheld for all that time by PHSO caseworkers and requiring two subsequent requests (SAR failures) of information co...
SAR for information used by PHSO in Complaints Response (2018)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 14 April 2023.

Information not held.

The Response to me was: Dear C Rock Thank you for your email. Where cases have received legal advice then the retention is six years. It is not t...
PHSO Staff survey 2020 and staff survey templates 2017 to 2019
Request to Parliamentary and Health Service Ombudsman by liz perloff. Annotated by C Rock on 12 April 2023.

Partially successful.

I cannot understand why the PHSO should be so interested in its employees suffering in 'high anxiety levels' and have no interest in its customers de...
Trashing complaints by spoiling the complaints process
Request to Parliamentary and Health Service Ombudsman by Debert. Annotated by C Rock on 1 March 2023.

Awaiting classification.

De Bert I note that this has also happened in my case unresolved 2009 'til March 2023. There is no transparency shown in this type of enquiry, I have...
Update on PHSO complaints procedures
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 10 February 2023.

Refused.

(Sorry - yes it's 21st century now) The serious disregard for PHSO Customers (complainants/victims) seems to have taken a sharp dip downwards recently....
Update on PHSO complaints procedures
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 9 February 2023.

Refused.

Mr Boyce This is what I have found and it's due to this entirely that my complaint of 2009 is still unresolved. In fact not until 2018 did I see proo...
Compliance with Equlity, Disability Acts etc.
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 26 January 2023.

Partially successful.

This is a critical PHSO confusion and omission in day-to-day practice by PHSO at all levels, and there is evidence to support that. Compliance with UK...
Support for children who are suicidal - Mental health trust
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Jennifer Holly. Annotated by C Rock on 19 November 2022.

Awaiting classification.

The response to you appears rather vague and unhelpful; dismissive in fact. Why was the information provided with candour on BSMHFT as a whole? It mig...
Support for children who are suicidal - Mental health trust
Request to Birmingham and Solihull Mental Health NHS Foundation Trust by Jennifer Holly. Annotated by C Rock on 12 November 2022.

Awaiting classification.

Dear questioner, Your question was about "services that [BSMHFT] are commissioned to deliver" but I noted that the initial response (as a clarificati...
Processes, remit and the role of certain teams within the PHSO
Request to Parliamentary and Health Service Ombudsman by Wendy Steneskog. Annotated by C Rock on 12 November 2022.

Awaiting classification.

Dear Questioner, You may also want to question: In what way the PHSO is independently accountable for the processes and internal structures you en...
Complainant support
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on 22 October 2022.

Refused.

Section 21 refusal is a cop-out, in my opinion, and is overused to mask PHSO own incapacities. Response to this request is delayed. By law, Parliamen...
Parliamentary complaints for 2018/19
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by C Rock on 13 September 2022.

Successful.

I noted that the procedures for 'investigation' and 'making complaints' is much diluted from when my complaint was placed. Despite this the various ch...
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