This person's Freedom of Information requests (approximately 90)
Dear FOIOFFICE (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST),
My request was:
Please can you provide, or direct me to, BSMHFT procedu...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Information Rights team. This is to confirm we have received your
re...
Essentially, the PHSO has taken no steps to halt complainant abuse. I have questions in similar vein for some time, uncluding asking how to make compla...
Dear InformationRights,
Feedback: In relation this FOI as put I do not see that the information was provided, and clarity was again refused.
I said...
My question was about data avilaible in the instances where complaints referred to PHSO are Upheld or Part-upheld, where issues found were:
(1) not i...
Thank you for confirming that detail
Yours faithfully,
C Rock
OK, thank you for that.
Yours faithfully,
C Rock
Your response is unacceptable. I regret that my very pertinent questions ‘interfere’ with PHSO claims of transparency and accountability. Is this new ‘...
Concealed from me was information withheld for all that time by PHSO caseworkers and requiring two subsequent requests (SAR failures) of information co...
Dear InformationRights,
For the attention of Rebecca Hilsenrath (Manager) with regard to the handling of FOI requests and complaints thereof:
My qu...
Dear InformationRights specifically Angharad Jackson Data Protection Officer
You have stated "There is no internal process at PHSO for complaining a...
(Sorry - yes it's 21st century now) The serious disregard for PHSO Customers (complainants/victims) seems to have taken a sharp dip downwards recently....
Dear InformationRights,
Since the PHSO did not supply the information when needed, and made no effort to assess reasonable access to the information...
Thank you. I think I have adequate information to cover most of the points I requested information on and in a format which may provide some further cl...
Dear Information Rights PHSO
In Closure:
My questions were as follows:
-----
On 01/02/22 in your FOI response to me... you stated [on PHSO Polic...
**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO**
Thank you for your email.
We...
Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),
Thank you for your responses which although are not entirely clarified as I might wish,...
I'm not sure I need add anything to this - it's very simple. The PHSO has no policy accepting complaints of abuse of which mental abuse was the specifi...
In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...
I'm on annual leave 29/30 Oct 2020. If you have an urgent enquiry please
send it to the '[PHSO request email] ' mailbox.
Karl Quinn
Thank you for that annotation and link to the real PHSO experience Mr Roberts
The above was in response to BSMHFT dismissing evidence in personnel lying to PHSO about my son's Inquest:
"Response
Please note that the informati...
Dear FOI OFFICE (BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST),
I am able to give quick note at this time due to the ongoing pressure a...
Dear FOI,
I note you have refused to comment to answer my question and this is also well overdue on last request as per rules.
FOI is now being clo...
Thank you LJoNes - I note your valuable comments.
The entire [NHS] system is a mess and easly lends to corruption of purpose i.e. helping the sick th...
This person's 311 annotations
Some information was provided but without relevance to my questions. The PHSO cannot provide assurance that customers are treated in-line with UK law w...
Thank you! Your request is long overdue, by more than 40 working days. Most requests should be answered within 20 working days. You might like to compl...
What's more there appears to be connection with ICO as seen in my request against PHSO vagaries, vassilations and inconsistencies in policy. I've asked...
Comment: with regard to publication of PHSO case handling I would appreciate input to a book, Della. However, two thing would counter against my best c...
I cannot see any information here about making a service complaint or how it is recorded as such on the PHSO systems for reporting and scrutiny. It app...
This is a right and proper topic to question. In reality PHSO have no concept of disabilty and all definitions of such, and this leads to unnecessary a...
It's PHSO neglect and cynicysm that I have been disturbed to experience myself, and that is why I place this remark, and hold the evidence for it.
M...
Essentially, the PHSO has taken no steps to halt complainant abuse. I have questions in similar vein for some time, uncluding asking how to make compla...
Further comment for researchers into PHSO maladministartion and tactical abuses.
I question the case where:
Where a PHSO response demonstrates furt...
Readers should note that the PHSO "Vexatious Card" is ofetn pulled when they have no answer for probing questions and complaints from those who never h...
Thank you. I cant see the PHSO asking if there's anything else to complain about, but I get the idea. I'll wait and see what response is; it may be ju...
>> Enquiring to see if PHSO maladministered before, during or/and after their claim of operating a 'quality system'.
There appears to be more deliberate confusion and obfuscation here.
I've wanted and needed to make many complaints of PHSo
Maladministration, such...
Concealed from me was information withheld for all that time by PHSO caseworkers and requiring two subsequent requests (SAR failures) of information co...
The Response to me was:
Dear C Rock
Thank you for your email.
Where cases have received legal advice then the retention is six years. It is not t...
I cannot understand why the PHSO should be so interested in its employees suffering in 'high anxiety levels' and have no interest in its customers de...
De Bert
I note that this has also happened in my case unresolved 2009 'til March 2023. There is no transparency shown in this type of enquiry, I have...
(Sorry - yes it's 21st century now) The serious disregard for PHSO Customers (complainants/victims) seems to have taken a sharp dip downwards recently....
Mr Boyce
This is what I have found and it's due to this entirely that my complaint of 2009 is still unresolved. In fact not until 2018 did I see proo...
This is a critical PHSO confusion and omission in day-to-day practice by PHSO at all levels, and there is evidence to support that. Compliance with UK...
The response to you appears rather vague and unhelpful; dismissive in fact. Why was the information provided with candour on BSMHFT as a whole? It mig...
Dear questioner,
Your question was about "services that [BSMHFT] are commissioned to deliver" but I noted that the initial response (as a clarificati...
Dear Questioner,
You may also want to question:
In what way the PHSO is independently accountable for the processes and internal structures you en...
Section 21 refusal is a cop-out, in my opinion, and is overused to mask PHSO own incapacities.
Response to this request is delayed. By law, Parliamen...
I noted that the procedures for 'investigation' and 'making complaints' is much diluted from when my complaint was placed. Despite this the various ch...
