Reasons for the change in handling of the complaints procedure
Dear Department for Work and Pensions,
Please can you supply all available information explaining the decision to change the complaints procedure from the 9th July this year?
What data was used to support this decision, and could that be made available?
Yours faithfully,
Mark Abraham
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2. http://www.gov.uk/dwp
Our ref: FOI2020/36126
Contact email: [1][email address]
Dear Mark Abraham,
Thank you for your request for information which was received on 12th
July. Your request is being considered under the terms of the Freedom of
Information Act 2000.
You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.
The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.
We kindly ask for your understanding during this unpreceden ted situation
and we will aim to deal with your FOI request as soon as is practically
possible.
If you have any queries about this letter, please contact the department
using the email address and reference number above.
Yours sincerely,
DWP Central FoI Team
Department for Work and Pensions
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1. mailto:[email address]
Dear Mark Abraham,
I am writing in response to your request for information, received 12
July.
Your response is attached
Yours sincerely,
DWP Operations FOI Team
Dear Department for Work and Pensions,
Thank you very much for your prompt response. It would be useful to see the documents if possible please.
Yours faithfully,
Mark Abraham
This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.
Should you have any further queries in connection with this request do
please contact us.
[2]http://www.gov.uk/dwp
References
Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp
Dear Mark Abraham,
I am writing in response to your request for information, received 23
July.
Your response is attached
Yours sincerely,
DWP Operations FOI Team
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