Universal Credit - Notes in the Journal

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

I had applied and fail into the residency test, I asked for a mandatory request that after challenge for more than two months via phone, the decision maker office has decided to look into, but he’s asking more information to support my claim, I am working from the advice of Maryward, and as there is not option to add a note to my journal, to support the information that the officer needs, we send this by post, and seems to be by a note the officer has leave in the journal that he still not able to get, to support my case.

Is there any option available, to either add notes into the journal as the case has been close, or do I need to apply again and taking into consideration that I am still on the mandatory request this information will be not lost?

Yours faithfully,

Esteban Gomez

DWP freedom-of-information-requests, Department for Work and Pensions

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

Our ref: FOI2020/14143

Contact email: [1][email address]

Dear Esteban Gomez,

Thank you for your request for information which was received on 20th
March. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unpreced ented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Esteban Gomez,

I am writing in response to your request for information, received 20th
March.

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

You may be interested in PP v SSWP (UC) [2020] UKUT 0109 (AAC):

https://assets.publishing.service.gov.uk...

It concerns a claimant whose claim was “closed”:

'7. To take just one example, which is central to the present appeal, the DWP sent the Appellant an electronic notification in his universal credit Journal on 14 May 2018, stating starkly that “Your claim has been closed”, together with a one-line explanation reading: “Reason for closure: You didn’t book your appointment”(p.70). The concept of “case closure” is jurisprudentially highly suspect.

43. As already noted, the usual statutory requirement that he apply for a mandatory reconsideration of that decision (see section 12(3A)of the 1998 Act) did not bite on the Appellant as the notification was inadequate.'