Data on claims, reconsiderations and complaints over the last six years

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

1) total active claim numbers per month for the last 6 calendar years + current
2) Number of new claims received per month for last 6 calendar years + current
3) Number of reconsiderations requested per month for last 6 calendar years + current
4) Average number of days for reconsideration resolution per annum for last 6 calendar years + current
5) Number of complaints received per annum in reference to delays in reconsideration for last 6 calendar years + current
6) Number of complaints upheld per annum in reference to delays in reconsideration for last 6 calendar years + current
7) Total resource (i.e. staff, including on-costs) budget per annum for reconsiderations for last 6 financial years + current
8) Total number of officers capable of dealing with reconsiderations within the DWP
9) All Key Performance Indicators for reconsiderations (number of recons, number per officer, time they take to complete)
10) Percentage of reconsiderations that are upheld / over-turned in appeal
11) Current Top 10 reasons for reconsiderations to be overturned via appeal

If any measures requested above are not currently gathered, please advise of the closest similar measurement that is gathered by DWP. If there is no measure in place at all, I would be interested to know why this is and how the DWP knows where it is and where it is going without such a measure in place.

Yours faithfully,
David Cafferky

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priory areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Our ref: FOI2020/16527

Contact email: [1][email address]

Dear David Cafferky,

Thank you for your request for information which was received on 2nd
April. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unpreced ented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

Visible links
1. mailto:[email address]

no-reply@dwp.ecase.co.uk on behalf of DWP Policy Group Freedom of Information, Department for Work and Pensions

1 Attachment

Dear David Cafferky,

I am writing in response to your request for information, received 2nd
April.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of DWP Policy Group Freedom of Information,

Good morning,

In response to your message on the 14.04.2020 I can confirm I would like the information in regards to the following:
Universal Credit Live Service
LCWRA (including reconsiderations)
PIP
JSA
ESA

Yours sincerely,

David Cafferky

no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Our ref: FOI2020/18588

Contact email: [1][email address]

Dear David Cafferky,

Thank you for your request for information which was received on 15th
April. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprece dented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

Visible links
1. mailto:[email address]

David Cafferky

Dear [email address] on behalf of DWP Central FOI Team,

Unfortunately the deadline has been missed and your response, by law, should have been received by now.

Please advise a time frame for when I can expect the requested information.

Yours sincerely,

David Cafferky

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

Dear David Cafferky,

Our Ref: IR2020/21856

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

Visible links
1. mailto:[email address]

DWP Central FOI Team,

1 Attachment

Dear David Cafferky,

I am writing in response to your request for information, received 15th
April.

Please accept our apologies for the delay in responding to your Freedom of
Information request.

Yours sincerely,

DWP Central FoI Team

DWP Central FOI Team,

1 Attachment

Dear David Cafferky,

I am writing in response to your request for information, received 5th
May.

Please accept our apologies for the delay in responding to your Internal
Review request.

Yours sincerely,

DWP Central FoI Team