How many PATIENT COMPLAINTS have been made about ACLE MEDICAL CENTRE in the last TEN YEARS??!!Have ANY of them been ACTED UPON?? This is SERIOUS!

taryn taylor made this Freedom of Information request to Department of Health and Social Care This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, Department of Health and Social Care should have responded by now (details). You can complain by requesting an internal review.

Dear Department of Health and Social Care,
1) How many patient complaints have been made about ACLE MEDICAL CENTRE in the last ten years? Please itemise for each of the years.
2) How many ALLEGATIONS/COMPLAINTS, have been related to DEATHS? Please itemise how many in each year.
3) How many complaints were received for each year, relating to MEDICAL NEGLIGENCE?
4) How many for each year, were related to STAFF/MEDICAL RECORDS/PRESCRIPTIONS etc..?
5) How many of the complaints were ACTED UPON ? Itemise for each of the last ten years, Please specify in three columns; ONE being DEATHS /SECOND for MEDICAL NEGLIGENCE & COLUMN THREE for all complaints relating to STAFF/RECORDS/PRESCRIPTIONS etc..
6) How many staff or doctors , were SACKED or SUSPENDED for each year, Please itemise the answer for this question into two columns:
ONE FOR DOCTORS , SECOND FOR OTHER STAFF PLEASE.
7) If NO ONE has EVER been SACKED or SUSPENDED, what happened next ie: extra training?
Please itemise for each year the total that required EXTRA TRAINING or state in columns what happened next?

Yours faithfully,

taryn taylor

Department of Health and Social Care

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Department of Health and Social Care

1 Attachment

Dear Ms Taylor,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1208522  ) 

Yours sincerely,

 Nicole Mercer 

Freedom of Information team
Department of Health and Social Care

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Dear Department of Health and Social Care,

I have now been barred from Acle Medical surgery & ALL other doctors surgeries in Norfolk. Mrs Teresa Randall practice manager ,made a false malicious allegation against me to the police .But stated to them that the practice does not wish to prosecute me? Stated that I have "mental issues"? Though I can not find these ,in the medical records that I am in receipt of?Though I am an elderly/ disabled person, with spinal cord & nerve damage.But with the help from the NHS .I now have to go to a Mental clinic, in Norwich if I wish to receive any medical care.
All because of my raising concerns , relating to some dubious practices going on within the NHS. Two of which were of the altering of medical records & negligence to patients health.

Yours faithfully,

taryn taylor

Department of Health and Social Care

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The Department of Health and Social Care does not process complaints about
the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [5]Complaints Procedure page on GOV.UK.

You can find out more about the Department’s commitments from our Personal
Information
Charterhttps://www.gov.uk/government/organisati....

This e-mail and any attachments is intended only for the attention of the
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Department of Health and Social Care

Our ref: DE-1216868

Dear Ms Taylor,
 
Thank you for your correspondence of 9 April about Acle Medical Centre. I
have been asked to reply.

We are currently experiencing very high volumes of enquiries and we are
focusing our resources on the Covid-19 (Coronavirus) response. For this
reason, we are unfortunately unable to answer your enquiry at the current
time.  

The answers to many questions can be found on [1]www.gov.uk which includes
the Department’s [2]About Us section, and at [3]www.nhs.uk. You may find
the information you require by searching for words relating to your query.

Yours sincerely,
 
Hannah Shepherd
Ministerial Correspondence and Public Enquiries
Department of Health and Social Care

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