Guidance on phone claims for universal credit
Dear Department for Work and Pensions,
1.For phone claimants of Universal credit can you please confirm if all claimants have a "Journal" maintain by
DWP Staff? or otherwise how notes and decision are kept on phone claims ?
2. How can phone claimants access the records kept on their case?
3. What policies and procedures the DWP follows to ensure
a) that all telephone claimants are given a written breakdown of their UC Statement / award
each month
b) That all UC phone claimants are notified of decisions on their case and aware of how they
can challenge those decisions if necessary
Yours faithfully,
K Mills
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Dear K Mills,
I am writing in response to your request for information, received 6th
December.
Yours sincerely,
DWP Central FoI Team
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