ERP Systems
Dear Lancaster City Council,
Please could you pass on to the person that deals with Freedom Of Information requests.
o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?
o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o What kind of support is included in the contract (functional/technical/etc.?)
o What is the value of the application support contract?
o When does it expire?
o Are you running any Oracle Databases?
o If so, what versions are you currently running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o What is the value of the database support contract?
o When does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?
o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle estate?
o Who is responsible for looking after the licenses for the Oracle estate?
o How much do you pay annually for Oracle Support & Maintenance?
o When does this contract renew?
o Do you work with off-shore partners?
Yours faithfully,
Paul Athoe
Support Revolution
Dear Mr Athoe,
I write to confirm receipt of your request for information, which was
received on 19th April 2017 and is now being processed under the Freedom
of Information Act 2000. Your request has been given the unique reference
number as stated in the subject header above and you should quote this
reference number in all correspondence. You should receive our response
within 20 working days; this means that you can expect to receive the
requested information by 18th May 2017. If we are unable to deal with your
request within that time limit or the Council does not hold the
information or there is a reason for it to be withheld, we will promptly
advise you in writing.
If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.
Kind regards,
Clay Garland
Information Governance Assistant
Resources; Information Governance
Lancaster City Council
Town Hall, Dalton Square, LA1 1PJ
(: (01524) 582204
8: [1][email address]
[2]www.lancaster.gov.uk
References
Visible links
1. mailto:[email address]
2. http://www.lancaster.gov.uk/
Dear Mr Athoe,
Freedom of Information Request - Ref: FOI 0956
Thank you for your request received on 19th April 2017 in which you asked
for the following information from the City Council:
Questions copied in full below.
Your request has been handled under the Freedom of Information Act 2000
(FOIA).
Response
Please see attached document.
If you have any queries or concerns about this response, please contact
this office. For details of how to appeal a decision we have made, see
below.
How to Appeal
Internal Review
If you are not satisfied with this response, you have the right to an
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a decision as to whether we answered your request correctly.
If you would like to request a review, please write or send an email to
the Council at the following address:
Internal Audit & Assurance Manager (Resources)
Lancaster City Council
Town Hall
Dalton Square
Lancaster
LA1 1PJ
Email: [1][Lancaster City Council request email]
Information Commissioner’s Office
If you remain dissatisfied after an internal review decision, you have the
right to apply to the Information Commissioner’s Office. The Commissioner
is an independent regulator who has the power to direct us to respond to
your request differently if he considers that we have handled it
incorrectly.
You can contact the Information Commissioner’s Office at the following
address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number
Website: [2]https://ico.org.uk/global/contact-us/
Re-use of Public-Sector Information
Some of the information that we provide in response to FOIA requests will
be subject to copyright protection. In most cases the copyright will be
owned by Lancaster City Council. The copyright in other information may be
owned by another person or organisation, as indicated on the information
itself.
You are free to use any information supplied for your own non-commercial
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For information where the copyright is owned by Lancaster City Council,
please contact this office if you would like to request permission.
For information where the copyright is owned by another person or
organisation you must apply to the copyright owner to obtain their
permission.
Yours sincerely
Clay Garland
Information Governance Assistant
Resources; Information Governance
Lancaster City Council
Town Hall, Dalton Square, LA1 1PJ
(: (01524) 582204
8: [3][email address]
[4]www.lancaster.gov.uk
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