Software uses on phone lines

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Dear Department for Work and Pensions,

What software or service is used by the department/Job Centre that handles the phone line's menu system.

For clarity, the question is, what software or service is used to control and/or handle the voice that says "for benefit enquiries, please press 1" when calling a phone line operated by the DWP.

Yours faithfully,

L Day

DWP freedom-of-information-requests, Department for Work and Pensions

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Operations FOI Requests, Department for Work and Pensions

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Dear L Day,
 
Please find attached the reply to your recent Freedom of Information
request reference number 2798:
 
 
Thank you,
 
DWP Freedom of Information Team
 
 
 
 

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