We don't know whether the most recent response to this request contains information or not – if you are Aria Rahmani please sign in and let everyone know.

Holbeche House Care Home Wolverhampton Road, Wall Heath, Kingswinford DY6 7DA

We're waiting for Aria Rahmani to read a recent response and update the status.

Dear Dudley Council,
Would you please provide:

1) Number of Safeguarding alerts/concerns received from or in connection with the above named home from all sources (the home itself, family, hospital, etc)

2) Number of Investigations conducted in response to safeguarding alerts, complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, expected or otherwise) of any person who used the care service

5) Number of Incidents reported to or investigated by the police, again not necessarily related to safeguarding concerns.

6) Number of Pressure Ulcers of any grade reported by the provider or external medical staff or family, etc.

7) Number of complaints received by anyone and by any route (phone, email, in person, letter, etc) in connection with this home.

Please provide these figures in the following way:

Breakdown of the above for years 2014, 2015 for full year; and for 2016 between January and June. If any of the numbers are fewer than 5 for certain years, and you would therefore be unable to disclose them, please feel free to add the numbers for different years together and provide the total number.

Thank you in advance for your assistance.

Yours faithfully,

Aria Rahmani

Dudley Council

Dear Aria Rahmani,

FREEDOM OF INFORMATION ACT 2000 - 13504

Thank you for your request made under the Freedom of Information Act 2000.

Your request is being considered and if the information is held you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt.

If the time taken to meet your request is likely to exceed 18 hours, we will contact you and ask you to amend your request to bring it below this time limit. We will assist you with suggestions of how this might be achieved.

We may also contact you if the request needs to be clarified; this is to ensure that we provide you with the information you require.

Please note that some information you have requested may not be provided to you; this will only be information that can be withheld by law. In most cases the reasons will be explained to you along with your copy of any information that can be released to you.

You can also search our online Disclosure Log for the information you are seeking. The Disclosure Log provides a list of information that has been provided in response to previous FOI requests. To search our online Disclosure Log, please go to the following link

Yours sincerely,

The Information Governance Team
Council House
Priory Road
Dudley
West Midlands
DY1 1HF
[Dudley Metropolitan Borough Council request email]

Information Governance, Dudley Council

1 Attachment

  • Attachment

    Picture Device Independent Bitmap 1.jpg

    4K Download

 
3/5 St James Rd, Dudley, West Midlands DY1 1HP  
[1]www.dudley.gov.uk
 

Our ref: Service:   Direct Line: Date:
13504 Corporate Information Governance Team 01384 816956 28/07/16

 
 
 
Aria Rahmani
 
Dear Aria Rahmani
 
Freedom of Information Act 2000 - Information Request 13504
 
Your request and our response
 
RE. Holbeche House Care Home
 
1) Number of Safeguarding concerns received from or in connection with the
above named home from all sources (the home itself, family, hospital, etc)
2) Number of Investigations conducted in response to safeguarding alerts,
complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not
substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, natural or otherwise) of any person
who used the care service
5) Number of Incidents reported to or investigated by the police, again
not necessarily related to safeguarding concerns.
 
6) Number of Pressure Ulcers of any grade reported by the provider or
external medical staff or family, etc.
 
The exemption applied is S12  – Cost Exceeds Appropriate Limit
 
This is because the cost of locating and retrieving the information
exceeds the “appropriate limit” as stated in the Freedom of Information
(Fees and Appropriate Limit) Regulations 2004 which is currently set at
£450.  This limit represents the estimated cost of one person spending 18
hours in determining whether the Council holds the information, and
locating, retrieving and extracting the information.  Under section 12 of
the Freedom of Information Act the Council is not obliged to comply with
your request and we will not be processing your request further.
 
To enable us to establish whether any ‘concerns’ were received in
connection with Holbeche Care Home, as this information is not held
centrally, this would entail us checking all case notes. Due to the volume
of case notes, this would exceed the cost limitations as identified in the
Freedom of Information Act and I apologise that this information will not
be provided.
 
However, we would be able to answer questions 2 to 7 within timescales.
 
Please contact me if you require further assistance in refining your
request.
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   01625 545 700
[3]www.ico.org.uk
 
 
 
 
 
 
Nina Meredith
Information Governance Officer
ICT Services, Corporate Information Governance Team
Transformation & Performance
Tel: (01384) 816956
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/

We don't know whether the most recent response to this request contains information or not – if you are Aria Rahmani please sign in and let everyone know.