Park Farm Lodge Care Home Park Farm Road, Kettlebrook, Tamworth B77 1DX

Response to this request is long overdue. By law, under all circumstances, Staffordshire County Council should have responded by now (details). You can complain by requesting an internal review.

Anahita Behrooz

Dear Staffordshire County Council,

Would you please provide:

1) Number of Safeguarding alerts/concerns received from or in connection with the above named home from all sources (the home itself, family, hospital, etc)

2) Number of Investigations conducted in response to safeguarding alerts, complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, expected or otherwise) of any person who used the care service

5) Number of Incidents reported to or investigated by the police, again not necessarily related to safeguarding concerns.

6) Number of Pressure Ulcers of any grade reported by the provider or external medical staff or family, etc.

7) Number of complaints received by anyone and by any route (phone, email, in person, letter, etc) in connection with this home.

Please provide these figures in the following way:

Breakdown of the above for years 2014, 2015 for full year; and for 2016 between January and June. If any of the numbers are fewer than 5 for certain years, and you would therefore be unable to disclose them, please feel free to add the numbers for different years together and provide the total number.

Thank you in advance for your assistance.

Yours faithfully,

Anahita Behrooz

Sharman, Matthew (S,G&C), Staffordshire County Council

Dear Anahita,

Thank you for your request for information.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.

If you have any queries about this request do not hesitate to contact me. Please remember to quote the reference number above in any future communications.

Kind regards

Matthew Sharman
Access to Information Assistant
Information Governance Unit
3rd Floor
Staffordshire Place 2
STAFFORD
ST16 2LP
[email address]

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Sharman, Matthew (S,G&C), Staffordshire County Council

Dear Anahita,

Thank you for your request for information.

We believe the submission of six separate requests GA4087, GA4097, GA4098, GA4101, GA4102 and GA4105 from Anahita Behrooz, Kevin Abraham and Al Rahmani have all come from the same requestor / organisation therefore we have aggregated all six requests.

Therefore we can confirm that to answer your requests would take a disproportionate amount of time and take us over the statutory cost ceiling. Therefore your request is refused as per section 12 (the cost of the compliance exceeds the appropriate limit) of the Freedom of Information Act 2000.

Section 14 (1) of the Freedom of Information Act also states that a public authority is not obliged to comply with a request for information if the request is vexatious. In our view the submission of six separate, identical requests in respect of different care homes is vexatious.

In the first instance if you have any comments relating to how your request has been handled by our authority, please write to Lian Stibbs, Access Manager, Information Governance, Information Governance Unit, Staffordshire County Council, 3rd Floor, Staffordshire Place 2, Stafford, ST16 2LP, [email address].

If you have any further comments relating to how your request has been handled by our authority, please contact the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Kind regards

Matthew Sharman
Access to Information Assistant
Information Governance Unit
3rd Floor
Staffordshire Place 2
STAFFORD
ST16 2LP
[email address]

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Anahita Behrooz

Dear Sharman, Matthew (S,G&C),

Please let me know how many requests in one letter would keep the request within the statutory cost ceiling.

Yours sincerely,

Anahita Behrooz