Covid Pass Letters Issued

Chandra Singh made this Freedom of Information request to Department of Health and Social Care Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Department of Health and Social Care should have responded by now (details). You can complain by requesting an internal review.

Dear Department of Health and Social Care,

My request relates to the issuance of covid pass letters via telephone or via the following website:
https://covid-status-letter.service.nhsx...

1. How many covid pass letters have been issued to date?

2. How many covid pass letters have been issued to the same person more than once?

3. What is the maximum number of covid pass letters that have been issued to an individual to date?

4. What is the cost of issuing a single covid pass letter?

5. What is the cost to date for the entire covid pass letter service?

Yours faithfully,

Chandra Singh

Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

It has now been 20 working days since this FOI request was submitted and you have not acknowledged or responded to the request.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

Department of Health and Social Care

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Thank you for contacting the Department of Health and Social Care. 

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References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://eur03.safelinks.protection.outlo...
6. https://www.gov.uk/getting-tested-for-co...
7. https://www.gov.uk/guidance/help-the-gov...
8. https://www.supplychain.nhs.uk/
9. https://eur03.safelinks.protection.outlo...
10. mailto:[email address]
11. https://www.nhs.uk/using-the-nhs/about-t...
12. https://enquiries.test-and-trace.nhs.uk/...
13. https://www.gov.uk/government/organisati...
14. https://www.gov.uk/government/publicatio...

Department of Health and Social Care

Dear Chandra Singh,

We apologise for the delay in you receiving a response to your recent FOI
request (our ref: FOI-1405002).

The Department of Health and Social Care is still considering your request
and we will respond as soon as possible.

Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

I am still waiting for a response to FOI request made on 11 May 2022 or an explanation for the delay.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

Department of Health and Social Care

1 Attachment

Dear Chandra,

Please find attached the Department of Health and Social Care's response
to your FOI request (our ref: FOI-1405002).

Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

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FreedomofInformation, Department of Health and Social Care

Dear Chandra

Thank you for your email. A reply to your initial request FOI-1405002 was sent to you this morning. Please accept our apologies for the delay.

Yours sincerely
Freedom of Information

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

Thank you for your delayed response of 25 July 2022.

I asked:

2. How many covid pass letters have been issued to the same person more than once?
3. What is the maximum number of covid pass letters that have been issued to an individual to date?

To which you replied:
DHSC does not hold the information you have requested. This is because we do not store personal information with which to track letters issued in this way

I do not believe that you do not hold the information I have requested. In order to provide answers to the questions I have asked there is no need to have stored personal information just a tally of the number of letters issued.

I also asked: 5. What is the cost to date for the entire covid pass letter service?

to which you replied:

We have considered your request for information, but we are unable to answer it without
further clarification

I shall try rephrase question 5 in an unambiguous and explicit manner which will leave no doubt.

What has been the cost of issuing all covid pass letters to date? This should include letters in all formats i.e., audio, large print and brail and to include the cost of providing responses notifying of covid pass failure.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

Department of Health and Social Care

Dear Chandra Singh,
 
I am writing to inform you that the response to your internal review
request will be delayed as policy officials give the matter further
consideration. I hope we shall be in a position to reply no later than 20
September.
 
Please accept our apologies for this delay and any inconvenience caused.
 
Yours sincerely,
 
Freedom of Information Team
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communications.

Chandra Singh left an annotation ()

The internal review was submitted on 25 July 2022. You should have replied withing 20 working days, meaning a response should have been provided by 22 August 2022.

Department of Health and Social Care

1 Attachment

Dear Chandra Singh,
 
Please see attached the internal review outcome letter
regarding FOI-1405002.
 
Yours sincerely,
 
Mr D Stanton
Freedom of Information Team
This e-mail and any attachments is intended only for the attention of the
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copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
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communications.

Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

Please provide copies of all documents, emails and minutes of meetings you hold pertaining to the management of personal data regarding applications for covid pass letters.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

Department of Health and Social Care

1 Attachment

Dear Chandra,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1413719).

Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

I am requesting an internal review, with particular focus on the public interest test, which I think has overlooked some important points in favour of disclosure.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

FreedomofInformation, Department of Health and Social Care

1 Attachment

Dear Chandra Singh,

Thank you for your email regarding your internal review request (Our reference: IR-1413404).

We apologise if you did not receive our response sent on 19/08/2022 - please see attached the original response.

Yours sincerely,

Freedom of Information Team

Department of Health and Social Care

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

You have ignored my request for an internal review submitted on 19 August 2022.

I asked: "Please provide copies of all documents, emails and minutes of meetings you hold pertaining to the management of personal data regarding applications for covid pass letters."

You have not addressed this request.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

FreedomofInformation, Department of Health and Social Care

1 Attachment

Dear Chandra Singh,

Thank you for your email regarding your internal review request (Our reference: IR-1413404).

We apologise if you did not receive our response sent on 19/08/2022 - please see attached the original response.

Please remember to quote the reference number above in any future communication.

If you are not content with the outcome of your internal review, you may complain directly to the Information Commissioner's Office (ICO). Generally, the ICO cannot make a decision unless you have already appealed our original response and received our internal review decision. You should raise your concerns with the ICO within three months of your last meaningful contact with us.

Guidance on contacting the ICO can be found at https://ico.org.uk/global/contact-us and information about making a complaint can be found at https://ico.org.uk/make-a-complaint.

Yours sincerely,

Freedom of Information Team

Department of Health and Social Care

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

You have ignored my request for an internal review submitted on 19 August 2022, when I asked: "Please provide copies of all documents, emails and minutes of meetings you hold pertaining to the management of personal data regarding applications for covid pass letters."

If you choose again to ignore this request then I shall refer this FOI to the ICO.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

FreedomofInformation, Department of Health and Social Care

2 Attachments

Dear Chandra Singh,

Thank you for your email.

We have issued an internal review response (please see the email attached) to your previous Freedom of Information (FOI) request FOI-1405002. If this is not the case you would like an internal review for, please quote the FOI reference for the response you wish to be reviewed so we can start processing our response.

It may help for us to explain that once an internal review into an FOI response has been issued, we cannot conduct another one. If you are not content with the outcome of your internal review, you may complain directly to the Information Commissioner's Office (ICO).

Guidance on contacting the ICO can be found at https://ico.org.uk/global/contact-us and information about making a complaint can be found at https://ico.org.uk/make-a-complaint.

Yours sincerely,

Freedom of Information Team
Department of Health and Social Care

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

I am still waiting for an answer to Question 5.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

FreedomofInformation, Department of Health and Social Care

1 Attachment

Dear Mr Singh

Thank you for your email. The response attached (our ref: FOI 1413719, sent 22 August ) addressed Question 5. Please confirm if it is this response that you are requesting be Internally Reviewed.

Yours sincerely
FOI team

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Covid Pass Letters Issued'.

Yes, Question 5. Why do you need further clarification? What is the ambiguity ?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Chandra Singh

Department of Health and Social Care

Dear Chandra Singh ,

On 4 January, you requested an internal review of one of your FOI
requests. I am writing to inform you there will be a delay to our response
which is due to the amount of work involved. Please accept our apologies
and any inconvenience caused.

We aim to respond within 20 working days.

Yours sincerely,

FOI Internal Reviews
Department of Health and Social Care

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FreedomofInformation, Department of Health and Social Care

Dear Chandra Singh,

 

As explained previously, the Department does not undertake internal
reviews of internal reviews

 

As indicated in our previous responses, you are at liberty to apply
directly to the Information Commissioner's Office (ICO) for a decision if
you are not content with the way that DHSC has handled your request.

 

Yours sincerely,

The Freedom of Information Team

 

This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
communications.