Your vacancies for Work Coaches not appear to mention any role in sanctioning claimants benefits?

Ann-Marie Bradley made this Freedom of Information request to Department for Work and Pensions

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The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

The number of Work Coaches is to be doubled to 27,000 nationally.

A core role of a Work Coach is identifying benefit conditionality doubts, taking appropriate and timely action that includes "setting conditions and applying sanctions to encourage claimants to seek and progress in work"

Please send me all the information you have that is shared with those who apply for your vacancies to become a Work Coach, that explicitity refer to sanctions (benefit sanctions), as am unable to find any such mentions on or during candidate registration and completion of an online application.

In what part of your Work Coach vacancy application process , up to being offered and including starting the role at a Jobcentre are benefit claimant sanctions discussed?

Can a Work Coach candidate get to the interview stage without them ever expressing an opinion on sanctioning claimants or being asked about or have information on these sanctions being shared with them as candidates?

Yours faithfully,

Ann-Marie Bradley

Sample vacancy

2 - DWP EO Work Coach – North Central Group – West Yorkshire - North Central Group

Vacancy Live Date: 9th September 2020 23:00

Closing Date: 16th September 2020 23:55


District: West Yorkshire

Region: North Central Group

City/Town: Wakefield,Pontefract,Bradford,Halifax,Hemsworth,Huddersfield,Keighley,Leeds,Liversedge

Job Centre Locations: Bradford Eastbrook Court,Bradford Westfield House,Castleford,Dewsbury,Halifax Crossfield House,Hemsworth,Huddersfield,Keighley,Leeds Eastgate,Leeds Park Place,Leeds Southern House,Morley,Pontefract,Pudsey,Spen Valley,Todmorden,Wakefield

Role Title: Work Coach

Detail of reserve list: 3 Months

Number of positions available: 145

Post Type: Fixed Term

Length of employment: 12 months

Working Pattern: Full-Time,Part-Time,Full-Time Part-Year,Part-Time Part-Year

Role Type: Operational Delivery

Salary Range: £20,001 to £30,000

Salary Minimum: £27,565

About The Job:

The Work Coach holds a key role in the Department for Work and Pensions as you will be helping people and their families towards financial independence through work and enabling them to get the support they need as they move towards this ambition.

Work Coaches are customer focused, dedicated individuals with empathy and compassion and able to deliver an exceptional public service to people who need support.

You will use sound judgement to help people through some difficult, challenging times in their lives and your tailored coaching can make a huge difference to their ability to find, stay in and progress in a job. You will work collaboratively and proactively across a range of work areas in the Department, as well as in your local community to find support and plan positive next steps for a wide range of people, including some of society’s most vulnerable people.

As a Work Coach you will also receive a tailored learning and development programme to build your knowledge and skills.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then being a Work Coach may be an ideal role for you! You can find out more here.

Additional Information:

Selection Process

Stage 1- Apply

Please complete the application form and write up to 500 words providing examples of how things you have done in the past and your skills and experience help you demonstrate the Civil Service Behaviour Communicating and Influencing (Level 2).

More information on Success Profiles and Civil Service Behaviours can be accessed by clicking the links.

Stage 2 - Selection

After submitting your application, you will be sent an invitation with a link to complete an online Situational Judgement Test. This is designed to test your skills for the Work Coach role. You must complete and submit the test by the deadline stated in your invitation. If you do not complete and submit the test before the deadline, your application will not progress.

The on-line test is pass or fail and if you pass the Situational Judgement Test your written application form evidence will be assessed. If you meet the required standard and your application is successful, you will receive an invitation to a pre-recorded interview which is accessed via a link to Microsoft Teams.

At interview you will be assessed against three Civil Service Behaviours (Level 2)

Communicating and Influencing
Managing a Quality Service
Making Effective Decisions

Feedback will only be provided following an interview.

More information about the job role and additional guidance on the selection process is available here.

Stage 3 - Offer

If you are successful at the interview stage, we will be in touch to offer you a role in one of your location preferences. Offers will be made in strict merit order with offers being made to the highest scoring candidates first.

If we are unable to offer you a role initially, we will place your name on a reserve list for up to 3 months for any further vacancies that may arise in your preferred locations.

Contact point for applicants

Phone - 0345 241 5365

Email - [email address]

Further Information

Applying for more than one EO Work Coach vacancy

We are running EO Work Coach adverts throughout September to cover different locations and you can apply for any of these vacancies if they are in a location you are happy to travel to. If you apply for more than one vacancy you will have to take the on-line test for each advert you apply for but after that your first written application and interview score will be used across all of your applications and you will not have to do these again.

Location Preferences

As part of the application process, you will be asked to choose up to 5 location options telling us where you can work if you are successful.

These are office based roles. Successful candidates will be appointed to a particular location or cluster rather than a specific office and may be regularly required to work in a number of different offices in that location/cluster, within reasonable daily travel, to meet the business and customer demands

Job offers will be made in merit order. If you are successful and your selected location(s) have been filled at the time of offer, DWP may offer you a role from available locations within a reasonable travelling distance of your home (up to 60 minutes). You will not be offered locations that you have not selected or are outside of reasonable travelling distance.

Start Dates

We are looking to fill vacancies from this advert from the end of October to the end of December 2020.

Reserve List

The reserve lists may also be used to offer future Fixed Term Appointment (FTA) opportunities which arise across the wider DWP network. Offers would be made in strict merit order.

Existing Civil Servants

Existing civil servants from other government departments may apply for these Fixed Term Appointments. If successful, in all cases we will want first to explore taking you on loan so you can return to your current department at the end of the FTA. You are not required to come on loan. If you wish, you can choose to join DWP as an ordinary fixed term worker. Also, your current department may not agree to a loan. If a transfer on a loan basis cannot be agreed by your home Department, you would transfer to DWP on the basis that you would lose your permanent civil service status and become a fixed term worker. However, for the purpose of calculating contractual entitlements and employment rights, your previous and new fixed term service will be combined to give you continuity of employment.

If successful and transferring from another Government Department full Pre-Employment checks will be carried out.


If you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL ([email address]) in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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DWP Central FOI Team,

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Dear Ann-Marie Bradley,

I am writing in response to your request for information, received 14th

Yours sincerely,

DWP Central FoI Team