Your Trust's Patient Transport Services

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Dear Barnet, Enfield and Haringey Mental Health NHS Trust,

I should be very grateful if you would answer these questions concerning your Patient Transport Services:

a)      What is the average wait for patients following their appointment to be taken home by patient transport?

b)      How many times in each year since 2009 did patients have to wait (i) 0 - 1 hour (ii) 1 - 2 hours  (iii) 2 – 3 hours (iv) 3 – 4 hours (v) more than 4 hours to be picked up following their appointment?

c)       What training is required in the contract for drivers of the patient transport?

d)      Please share the content of the training for drivers.

e)      How many hospital appointments were missed due to patient transport not delivering the patient in time in each year since 2009?

f)       What are your eligibility criteria for patient transport?

g)      How is this assessed? (e.g. over the phone, in person; in consultation with a doctor or other medical professional.)

h)      What questions do you ask of patients to assess their eligibility for patient transport?

i)        Is there an appeals process for those not deemed eligible for patient transport?

j)        What is your policy and/or eligibility criteria on escorts accompanying patients on transport?
 
k)      What is the average wait for patients following their appointment to be taken home by patient transport?

l)        How many times in each year since 2009 did patients have to wait (a) 0 - 1 hour (b) 1 - 2 hours  (c) 2 – 3 hours (d) 3 – 4 hours (e) more than 4 hours to be picked up following their appointment?

m)    What training is required in the contract for drivers of the patient transport?

n)      Please share the content of the training for drivers.

o)      How many hospital appointments were missed due to patient transport not delivering the patient in time in each year since 2009?

p)      What are your eligibility criteria for patient transport?

q)      How is this assessed? (e.g. over the phone, in person; in consultation with a doctor or other medical professional.)

r)       What questions do you ask of patients to assess their eligibility for patient transport?

s)       Is there an appeals process for those not deemed eligible for patient transport?

t)       What is your policy and/or eligibility criteria on escorts accompanying patients on transport?

Yours faithfully,

Lianna Etkind

FOI BEHMHT,

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2 Attachments

Please see attached response to your FOI request.

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Dear FOI Barnet, Enfield and Haringey Mental Health NHS Trust,

Thank you for your response.

I would be grateful for clarification of one item, as follows.

c) What training is required in the contract for drivers of the patient transport?
"There is a training programme in place which ensures competency."

Please tell me what training is required, according to the terms of the contract with your suppliers, for drivers of the patient transport.

Yours sincerely,

Lianna Etkind

FOI BEHMHT,

Dear Ms Etkind

With regard to your query below:

" Please tell me what training is required, according to the terms of the contract with your suppliers, for drivers of the patient transport".

Under the terms of the contract the suppliers are required to provide training for drivers of patient transport which covers those areas which we have outlined in our response dated 12 June 2014, at item(d).

Yours sincerely

Katia Louka
Corporate Services Manager

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