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Your Jobcentre Customer Facing Risk Assessment (JCFRA) posted on your intranet

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Dear Department for Work and Pensions,

Please email me a copy of the Jobcentre Customer Facing Risk Assessment (JCFRA) mentioned as published today on your intranet in https://www.pcs.org.uk/department-for-wo... to quote:

"Jobcentre Risk Assessment not agreed by PCS
02 Jul 2020

DWP have posted onto the intranet the Jobcentre Customer Facing Risk Assessment (JCFRA). The JCFRA has not been agreed by PCS.

The JCFRA was only sent to DTUS on Monday allowing insufficient time for proper consultation. DWP is moving too fast to reopen Job centres and is not allowing time for full and thorough consultation on such a crucial document.

Despite this timescale PCS submitted detailed comments on the JCFRA to DWP by Wednesday morning. DWP have replied to say that they have not accepted all of PCS comments including on key issues such as maximising working from home for both staff and customers to avoid customers having to come to job centres where this is unnecessary.

Regrettably DWP decided to publish the JCFRA this morning despite knowing that they were to have a further discussion with PCS this afternoon."
https://www.pcs.org.uk/department-for-wo...

Please also disclose an index of and page titles of the content on your intranet with a focus on coronavirus and covid19

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Your Jobcentre Customer Facing Risk Assessment (JCFRA) posted on your intranet'.

No information disclosed, or explanation of extended delay beside covid19.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/y...

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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2. http://www.gov.uk/dwp

We don't know whether the most recent response to this request contains information or not – if you are Frank Zola please sign in and let everyone know.