Yellow Road changed to White

DDGreen made this Freedom of Information request to Ordnance Survey Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Dear Ordnance Survey Limited,
Please refer to Error Reporting Tool TT:004998603, outcome included below.

When I use my OS Maps app on my phone I note you have recently changed the depiction of this road from yellow to white ie uncoloured. Please explain the reasoning as to why you have changed the depiction of the road in question.(USRN 232113500)

When I look back over many years of OS maps the road is coloured yellow as is the road it connects to and is of similar character.(USRN 23219575)

There has been no change to the character of the road. So why change its depiction now?

In addition please provide any correspondence with the Highway Authority on this issue plus any internal OS correspondence and/or file notes, emails etc.

The reason this is important to the public is yellow depicted roads are generally always public highways with use/access for MPVs and other users but white (uncoloured) roads are not always public highways. Had you added ORPA dots to the white road the status would have been confirmed.

Please also explain why you have not added ORPA dots when changing the depiction from yellow to white.

Your response to my error report was:

Unfortunately, on this occasion, this isn't something we can fix

12979 Incorrect road designation
Reference number: 12979
Status: Not to product specification

Thank you for getting in touch.

Unfortunately, this falls outside of our product specification, and does not constitute an error in our data, so we'll not be making a change.

When reviewing your request our team said:

"This is shown correct to the current 25k and 50k specification as a white other road, drive or track."

Thanks,
OS Errors & Omissions Team

Yours faithfully,

DDGreen

FOI, Ordnance Survey Limited

1 Attachment

Dear DD Green,

                                                                                                   

Thank you for your email of 11 May 2023.

As your request was received by Ordnance Survey on 4 May 2023, we will
provide you with a response within 20 working days, as required by the
Freedom of Information Act 2000, therefore by 9 June 2023.

In exceptional circumstances it may be necessary for Ordnance Survey to
extend this date to consider a complex public interest argument if
engaging a qualified exemption.  In such cases we will notify you of the
revised date by which we would expect to provide a response.

Should you need to contact Ordnance Survey regarding your request at any
time, please quote the allocated reference number in your correspondence.

Thank you for your enquiry.

 

Kind regards,

 

 

Elizabeth Cole

FOI Officer and Paralegal, Legal Services

 

Adanac Drive, Southampton, United Kingdom, SO16 0AS

[1]www.os.uk | [2][Ordnance Survey Limited request email]

Follow us: [3]Twitter | [4]LinkedIn | [5]YouTube | [6]Instagram |
[7]Facebook

Our values are: Think Customer | Thrive Together | Stay Ahead | Seize the
Moment

 

 

This email and any attachments are intended only for the intended
recipient and may contain sensitive information. If you are not the
intended recipient, please immediately delete this email and inform the
sender.

OS email communications may be monitored to ensure the secure and
effective operation of our systems and for other lawful purposes. Subject
to contract: No rights are to be derived from any proposal contained in
this email until a written agreement containing all necessary terms is
executed between the relevant parties.

Thank you for your cooperation.

Ordnance Survey Limited (Company Registration number 09121572)
Registered Office: Explorer House
Adanac Drive
Southampton SO16 0AS
Tel: 03456 050505
[8]http://www.os.uk

References

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Dear FOI,

Thanks for your rapid response.
I have realised another factor in this matter.
If you look at point SO 367 304 where the ORPA dots change to yellow prior to the change of depiction, and now change to white uncoloured, two footpaths join the road at this point. If you are walking either path you can no longer turn north east as a white road may not be public, your designation "white other road, drive or track" removes the confidence that the road is public highway, unless you overlay ORPA dots.
Unless of course, you can say white roads are public highways which you will not. For example the private tracks from this same point to farms and businesses are also shown in white.

Yours sincerely,

DDGreen

FOI, Ordnance Survey Limited

1 Attachment

Dear DD Green,

Thank you for your email of 11 May 2023, and your email of 13 May 2023,
requesting information from Ordnance Survey in accordance with the Freedom
of Information Act (FOIA) 2000, as set out in the extracts below:

 

Email of 11 May 2023

 

Please refer to Error Reporting Tool TT:004998603, outcome included below.

 

When I use my OS Maps app on my phone I note you have recently changed the
depiction of this road from yellow to white ie uncoloured. Please explain
the reasoning as to why you have changed the depiction of the road in
question.(USRN 232113500)

 

When I look back over many years of OS maps the road is coloured yellow as
is the road it connects to and is of similar character.(USRN 23219575). 
There has been no change to the character of the road. So why change its
depiction now?

 

In addition please provide any correspondence with the Highway Authority
on this issue plus any internal OS correspondence and/or file notes,
emails etc.

 

The reason this is important to the public is yellow depicted roads are
generally always public highways with use/access for MPVs and other users
but white (uncoloured) roads are not always public highways. Had you added
ORPA dots to the white road the status would have been confirmed.

 

Please also explain why you have not added ORPA dots when changing the
depiction from yellow to white.

 

Your response to my error report was:

 

Unfortunately, on this occasion, this isn't something we can fix

 

12979 Incorrect road designation

Reference number: 12979

Status: Not to product specification

 

Thank you for getting in touch.

 

Unfortunately, this falls outside of our product specification, and does
not constitute an error in our data, so we'll not be making a change.

 

When reviewing your request our team said:

 

"This is shown correct to the current 25k and 50k specification as a white
other road, drive or track."

 

Thanks, OS Errors & Omissions Team”

 

Email of 13 May 2023

 

“I have realised another factor in this matter.

If you look at point SO 367 304 where the ORPA dots change to yellow prior
to the change of depiction, and now change to white uncoloured, two
footpaths join the road at this point. If you are walking either path you
can no longer turn north east as a white road may not be public, your
designation "white other road, drive or track" removes the confidence that
the road is public highway, unless you overlay ORPA dots.  Unless of
course, you can say white roads are public highways which you will not.
For example the private tracks from this same point to farms and
businesses are also shown in white.”

 

I confirm that Ordnance Survey does hold some of the information you have
requested.  Where the information is not held this is stated. 

 

Our responses are set out below to the questions raised in your emails:

 

Email 11 May 2023

 

 1. Please explain the reasoning as to why you have changed the depiction
of the road in question

 

Following an internal review of the depiction of the road, because of a
customer enquiry in December 2020, the yellow road, you refer to in your
request, was investigated and subsequently removed, and is now shown
depicted in our mapping as a white road, in accordance with our
specification, and a small section of ORPA (Other Roads with Public
Access).  

 

A copy of the specification for yellow and white (uncoloured) roads was
provided to you in a previous FOI response under reference FOI-21-1017 in
July 2021.

 

 2. There has been no change to the character of the road. So why change
its depiction now?

 

See the response provided to question 1 and 3.

 

 3. please provide any correspondence with the Highway Authority on this
issue plus any internal OS correspondence and/or file notes, emails
etc.

 

I confirm that we do not hold any correspondence with the Highway
Authority or any other information you have requested in relation to the
change of the depiction of the road from yellow to white.

 

However, under the duty to provide information and assistance in
accordance with section 16 of FOIA, we can provide the following
information which may assist you in this matter:

 

As detailed at question 1 above we received a customer enquiry in December
2020, details of which are held in Dynamics our Case Management System.

 

The extract below sets out the information the customer provided to us
regarding the road in question in December 2020:

 

“is open to the public and an unclassified road on the Hereford County
Council list of streets, has a tarmacked surface and in frequent use by
traffic

 

 4. Please also explain why you have not added ORPA dots when changing the
depiction from yellow to white.

 

I confirm that Ordnance Survey does not hold the information you have
requested.

 

However, under the duty to provide information and assistance in
accordance with section 16 of FOIA, we can provide the following
information which may assist you in this matter:

 

We do not have a routine update mechanism in place to maintain the
currency of ORPAs, OS may receive notification from a Local authority when
changes have been made to public rights of way and they would like ORPAs
added; however, OS retain full editorial rights on ORPAs.

 

In this instance, having investigated this we are happy to add the ORPA
referred to in your request.

 

Email 13 May 2023

We do not consider your email of the 13 May 2023, to be a valid request
for information under section 8 of the FOIA, instead it appears to be
making a statement.  For a request to be valid it must be a request for
recorded information.

 

Internal Review
Your enquiry has been processed according to the Freedom of Information
Act (FOIA) 2000.  If you are unhappy with our response, you may request
an internal review with our Internal Review Officer by contacting them,
within 40 working days of receipt of our final response to your FOI
request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

E-mail: [1][Ordnance Survey Limited request email]

Please include the reference number above. You may request an internal
review where you believe Ordnance Survey has:

• Failed to respond to your request within the time limits (normally 20
working days)
• Failed to tell you whether or not we hold the information
• Failed to provide the information you have requested
• Failed to explain the reasons for refusing a request
• Failed to correctly apply an exemption or exception

 

The Internal Review Officer will not have been involved in the
original decision. They will conduct an independent internal review and
will inform you of the outcome of the review normally within 20 working
days, but exceptionally within 40 working days, in line with the
Information Commissioner’s guidance. 

The Internal Review Officer will either: uphold the original decision,
provide an additional explanation of the exemption/s applied or release
further information, if it is considered appropriate to do so.

 

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with
our response, you may raise an appeal, within three months of receiving
our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website (ico.org.uk) or you
may wish to call the ICO helpline on 0303 123 1113.

Thank you for your enquiry.

Kind regards,

 

 

Elizabeth Cole

FOI Officer and Paralegal, Legal Services

 

Adanac Drive, Southampton, United Kingdom, SO16 0AS

[2]www.os.uk | [3][Ordnance Survey Limited request email]

Follow us: [4]Twitter | [5]LinkedIn | [6]YouTube | [7]Instagram |
[8]Facebook

Our values are: Think Customer | Thrive Together | Stay Ahead | Seize the
Moment

 

 

This email and any attachments are intended only for the intended
recipient and may contain sensitive information. If you are not the
intended recipient, please immediately delete this email and inform the
sender.

OS email communications may be monitored to ensure the secure and
effective operation of our systems and for other lawful purposes. Subject
to contract: No rights are to be derived from any proposal contained in
this email until a written agreement containing all necessary terms is
executed between the relevant parties.

Thank you for your cooperation.

Ordnance Survey Limited (Company Registration number 09121572)
Registered Office: Explorer House
Adanac Drive
Southampton SO16 0AS
Tel: 03456 050505
[9]http://www.os.uk

References

Visible links
1. mailto:[Ordnance Survey Limited request email]
2. http://www.os.uk/
3. mailto:[Ordnance Survey Limited request email]
4. https://twitter.com/OrdnanceSurvey
5. https://www.linkedin.com/company/ordnanc...
6. https://www.youtube.com/user/OSMapping?b...
7. https://www.instagram.com/ordnancesurvey...
8. https://www.facebook.com/osmapping/
9. http://www.os.uk/

Dear FOI,
Thank you for your response. I still do not understand why you responded to a customer enquiry in 2020 and changed a yellow road to white when there was no physical change in the road itself.

Please provide the correspondence with the customer and any internal correspondence that resulted in this change being made

Yours sincerely,

DDGreen

FOI, Ordnance Survey Limited

1 Attachment

Dear DD Green,

Thank you for your email of 21 June 2023, relating to our response to your
original request for information (FOI-23-1151).  Please note we are
treating your email of 21 June 2023, as a new request for information.

As your request was received by Ordnance Survey on 21 June 2023, we will
provide you with a response within 20 working days, as required by the
Freedom of Information Act, therefore by 19 July 2023.

In exceptional circumstances it may be necessary for Ordnance Survey to
extend this date to consider a complex public interest argument if
engaging a qualified exemption.  In such cases we will notify you of the
revised date by which we would expect to provide a response.

Should you need to contact Ordnance Survey regarding your request at any
time, please quote the allocated reference number in your correspondence.

Thank you for your enquiry.

 

Kind regards,

 

 

Elizabeth Cole

FOI Officer and Paralegal, Legal Services

 

Adanac Drive, Southampton, United Kingdom, SO16 0AS

[1]www.os.uk | [2][Ordnance Survey Limited request email]

Follow us: [3]Twitter | [4]LinkedIn | [5]YouTube | [6]Instagram |
[7]Facebook

Our values are: Think Customer | Thrive Together | Stay Ahead | Seize the
Moment

 

 

This email and any attachments are intended only for the intended
recipient and may contain sensitive information. If you are not the
intended recipient, please immediately delete this email and inform the
sender.

OS email communications may be monitored to ensure the secure and
effective operation of our systems and for other lawful purposes. Subject
to contract: No rights are to be derived from any proposal contained in
this email until a written agreement containing all necessary terms is
executed between the relevant parties.

Thank you for your cooperation.

Ordnance Survey Limited (Company Registration number 09121572)
Registered Office: Explorer House
Adanac Drive
Southampton SO16 0AS
Tel: 03456 050505
[8]http://www.os.uk

References

Visible links
1. http://www.os.uk/
2. mailto:[Ordnance Survey Limited request email]
3. https://twitter.com/OrdnanceSurvey
4. https://www.linkedin.com/company/ordnanc...
5. https://www.youtube.com/user/OSMapping?b...
6. https://www.instagram.com/ordnancesurvey...
7. https://www.facebook.com/osmapping/
8. http://www.os.uk/

FOI, Ordnance Survey Limited

3 Attachments

Dear DD Green,

Thank you for your email of 21 June 2023, in response to your original
request for information under FOI-23-1151, requesting information from
Ordnance Survey in accordance with the Freedom of Information Act (FOIA)
2000, as set out in the extract below:

 

“Thank you for your response. I still do not understand why you responded
to a customer enquiry in 2020 and changed a yellow road to white when
there was no physical change in the road itself.

 

Please provide the correspondence with the customer and any internal
correspondence that resulted in this change being made”

 

I confirm that Ordnance Survey does hold the information you have
requested.  Please find attached the following:

 

• A copy of the customer correspondence dated 15 December 2020.

 

• A copy of our response to the customer dated 23 December 2020.

 

• A copy of the Dynamics case file which details the action taken by OS
in relation to the customer enquiry.

 

As confirmed in our response to you under FOI-23-1151, following this
customer enquiry, we investigated and updated our mapping to show the road
as depicted as a white road.

 

We have redacted the personal data of OS employees and the customer who
submitted the enquiry, as we consider this to be exempt from disclosure
under section 40(2) Personal Information, of the FOIA.

 

Section 40(2) provides that personal data of a third party/OS employees
can be withheld if disclosure of this information would breach any of the
data protection principles contained in the UK General Data Protection
Regulation (GDPR) and Data Protection Act (DPA) 2018.

 

In this case disclosure of the personal information, would contravene the
first data protection principle, which provides that personal data must be
processed fairly and lawfully, section 40(2) of the FOIA therefore apply.

 

In reaching this decision, we have particularly considered:

 

• the reasonable expectations of the individuals, we considered that
none of the individuals would have a reasonable expectation that their
personal data would be disclosed.
• the consequences of disclosure; and
• any legitimate public interest in disclosure.

 

Section 40(2) is an absolute exemption and therefore not subject to the
public interest test.

 

Internal Review
Your enquiry has been processed according to the Freedom of Information
Act (FOIA) 2000.  If you are unhappy with our response, you may request
an internal review with our Internal Review Officer by contacting them,
within 40 working days of receipt of our final response to your FOI
request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

E-mail: [1][Ordnance Survey Limited request email]

Please include the reference number above. You may request an internal
review where you believe Ordnance Survey has:

• Failed to respond to your request within the time limits (normally 20
working days)
• Failed to tell you whether or not we hold the information
• Failed to provide the information you have requested
• Failed to explain the reasons for refusing a request
• Failed to correctly apply an exemption or exception

 

The Internal Review Officer will not have been involved in the
original decision. They will conduct an independent internal review and
will inform you of the outcome of the review normally within 20 working
days, but exceptionally within 40 working days, in line with the
Information Commissioner’s guidance. 

The Internal Review Officer will either: uphold the original decision,
provide an additional explanation of the exemption/s applied or release
further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with
our response, you may raise an appeal, within three months of receiving
our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website
([2]www.ico.org.uk/foicomplaints)

Thank you for your enquiry

Kind regards,

 

 

Elizabeth Cole

FOI Officer and Paralegal, Legal Services

 

Adanac Drive, Southampton, United Kingdom, SO16 0AS

[3]www.os.uk | [4][Ordnance Survey Limited request email]

Follow us: [5]Twitter | [6]LinkedIn | [7]YouTube | [8]Instagram |
[9]Facebook

Our values are: Think Customer | Thrive Together | Stay Ahead | Seize the
Moment

 

 

This email and any attachments are intended only for the intended
recipient and may contain sensitive information. If you are not the
intended recipient, please immediately delete this email and inform the
sender.

OS email communications may be monitored to ensure the secure and
effective operation of our systems and for other lawful purposes. Subject
to contract: No rights are to be derived from any proposal contained in
this email until a written agreement containing all necessary terms is
executed between the relevant parties.

Thank you for your cooperation.

Ordnance Survey Limited (Company Registration number 09121572)
Registered Office: Explorer House
Adanac Drive
Southampton SO16 0AS
Tel: 03456 050505
[10]http://www.os.uk

References

Visible links
1. mailto:[Ordnance Survey Limited request email]
2. http://www.ico.org.uk/foicomplaints
3. http://www.os.uk/
4. mailto:[Ordnance Survey Limited request email]
5. https://twitter.com/OrdnanceSurvey
6. https://www.linkedin.com/company/ordnanc...
7. https://www.youtube.com/user/OSMapping?b...
8. https://www.instagram.com/ordnancesurvey...
9. https://www.facebook.com/osmapping/
10. http://www.os.uk/