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Works on Greenwich Cutty Sark station

Yonathan Sabbah made this Freedom of Information request to Docklands Light Railway Limited

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Dear Docklands Light Railway Limited,

Could you please provide the schedule of works for escalators at Cutty Sark for Maritime Greenwich DLR station?

Please provide:

- dates and details of escalators being out of service because of works

- reason and nature of the works and contractor/company hired to do the works

For avoidance of doubt, there are 4 escalators at the station. 1 and 2 go from the street level to -1 (concourse or ticket office) and then 3 and 4 go from -1 to the platform level.

Escalators are constantly put out of service for repairs and then, after a short while during which they seem to work in a clearly noisy and faulty way, they are put out of service again.

Yours faithfully,

Yonathan Sabbah

FOI, Docklands Light Railway Limited

 

 

Dear Yonathan Sabbah

 

TfL Ref: 3251-1920

 

Thank you for your request received by Transport for London (TfL) on 24
January 2020 asking for information about the escalators at Cutty Sark DLR
station.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 21 February 2020.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Docklands Light Railway Limited

2 Attachments

 

 

 

 

Dear Yonathan Sabbah

 

TfL Ref: 3251-1920

 

Thank you for your request received by Transport for London (TfL) on 24
January 2020 asking for information about the escalators at Cutty Sark DLR
station.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require.  

 

DLR’s concessionaire - CGL Rail - manages the length of the DLR railway,
between Mudchute and Lewisham stations, on behalf of TfL.  

 

Attached is a central list of all escalator outages since June 2018, and
includes the outages for the escalators at Cutty Sark station (CUS).

 

CGLR’s contactor for escalators is OTIS UK. Please note that an issue of
under-reporting of escalator outages affecting Cutty Sark station has been
identified, and is under internal review; as such,

it is possible that our records may be incomplete.

 

The escalator service levels as set out within the Concession Agreement
for CGLR is as follows:

 

Escalators should be serviceable for at least 98% of train service hours
in any available Period (average for total population of escalators) and
zero occurrence of all escalators

serving a platform being out of service simultaneously in addition to the
above condition (there is a grace period of 1 hour for this to be
rectified).

 

More detailed information can be found in the Franchise Agreement on line
([1]http://content.tfl.gov.uk/dlr-franchise-...)
and the Concession Agreement with

CGLR
([2]http://foi.tfl.gov.uk/FOI-0501-1920/Conc...).
 

 

Breaches of contract are reviewed periodically and penalties are imposed
where applicable.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

 

 

 

 

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