Working Timetable 2021

Javier Pena made this Freedom of Information request to Midland Metro Limited

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Dear Midland Metro Limited,

In the same way as you previously provided information regarding the 2019 timetable, could you please provide your current working timetable which shows how many trams are working?

Yours faithfully,
Javier Pena

Customer Services, Midland Metro Limited

6 Attachments

Thank you for contacting West Midlands Metro. Your Case reference number
is 06271 
We aim to respond to your query within 10 working days, however there may
be occasions where this takes longer, as we may need to liaise with a
third party.
We will acknowledge your query and keep you updated on progress until it
is resolved. 
If you require any further support regarding tickets, timetables or
travelling on the Metro, please visit our website at
www.westmidlandsmetro.com.

Customer Services​
M:
E: [1][MML request email]
West Midlands Metro
Potters Lane, Wednesbury, WS10 0AR
West Midlands Metro is operated by Midland Metro Ltd. Company registered in England. Company No. 10932342
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Customer Services, Midland Metro Limited

11 Attachments

Dear Javier
 

Thank you for your email requesting information under the provisions of
the Freedom of Information Act. For ease of reference, I have set out your
request below, followed by our response.
 
Could you please provide your current working timetable which shows how
many trams are working?
 
On the day that your request was received, trams were operating at a
frequency of up to every ten minutes Monday to Saturday and up to every 15
minutes on Sundays.
 
I have attached a copy of the control room timetable which provides an
example of each of these frequencies. To operate this timetable, there is
a maximum of ten trams in service at any one time.
 
To ensure that the information that I have provided is accurate, I have
also attached the current timetable which has been in operation since
Monday 24 July. Trams are operating up to every 7 minutes Monday to
Friday, every 8 minutes on Saturdays and 10 minutes on Sundays between
Wolverhampton St George’s and Bull Street only, until October while work
is carried out to tie-in the existing track to the Birmingham Eastside
Extension. There is also track replacement work taking place on
Corporation Street at the same time.
 
I trust that I have provided the information that you have requested in a
suitable format. However, if you are dissatisfied with the way in which we
have handled your request, you have the right to ask us to review it. You
should make your request for a review within 40 working days of receipt of
this letter, and we will provide our review within 20 working days of
receipt.
 
If, following review, you remain dissatisfied with the handling of your
request you have the right under section 50 of the Freedom of Information
Act 2000 to apply directly to the Information Commissioner for a decision.
          
            
Generally, the Information Commissioner cannot make a decision unless you
have exhausted our review procedure. You can contact the information
Commissioner at:
 
Information Commissioner's Office
Wycliffe House
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF
 
Yours sincerely
 
Vicki Bennett
Customer Service Manager

Customer Services​
M:
E: [1][MML request email]
West Midlands Metro
Potters Lane, Wednesbury, WS10 0AR
West Midlands Metro is operated by Midland Metro Ltd. Company registered in England. Company No. 10932342
​This email (including any attachments) is strictly confidential and only meant for the recipient to which the email is addressed.
​It may not be disclosed or used other than by an addressee, nor may it be copied in any way. If you receive this email in error please delete and 
​notify [email address]

References

Visible links
1. mailto:[MML request email]