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Working Time Directive

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Dear Transport for London,

If an employee works a licensed or non-licensed TFL ambassador shift, is it regarded as working time, as defined by the Working Time Regulations?

Does Section 4 of the Regulations apply to employees working such a shift?

Does Section 10 of the Regulations apply to employees working such a shift?

Do Sections 13, 14 and 16 of the Regulations apply to employees working such a shift?

What system have you got in place to monitor TFL's compliance with Sections 4 and 10 of the Regulations?

Yours faithfully,
Charles Wiltshire

FOI, Transport for London

1 Attachment

Dear Charles Wiltshire,

TfL Ref: FOI-1932-2324

Thank you for your request received by Transport for London (TfL) on 1 September 2023 asking for information about TfL ambassador shifts and the Working Time Regulations.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and our information access policy.

A response will be sent to you by 28 September 2023. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk<http://www.tfl.gov.uk/> website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely,

Mary Abidakun
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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FOI, Transport for London

1 Attachment

Dear Charles Wiltshire,

 

TfL Ref: FOI-1932-2324

 

Thank you for your request received by Transport for London (TfL) on 1
September 2023 asking for information about TfL ambassador shifts and the
Working Time Regulations.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we do hold the information you require.

 

Specifically you asked:

 

“If an employee works a licensed or non-licensed TFL ambassador shift, is
it regarded as working time, as defined by the Working Time Regulations?

 

Yes. A TfL Ambassador shift (licensed and unlicensed) counts as working
time under the Working Time Regulations 1998.

 

Does Section 4 of the Regulations apply to employees working such a shift?

 

Yes. We do put restrictions in place for shifts (for example, you cannot
book multiple shifts in a week).

 

Does Section 10 of the Regulations apply to employees working such a
shift?

 

Yes. TfL Ambassadors must allow a minimum of 12 hours rest between any TfL
Ambassador shifts and ensure they take sufficient and appropriate rest
breaks during their shift.

 

Do Sections 13, 14 and 16 of the Regulations apply to employees working
such a shift?

 

Annual leave entitlement and pay is not impacted by TfL Ambassador shifts.

 

What system have you got in place to monitor TFL's compliance with
Sections 4 and 10 of the Regulations?

 

Any shifts booked by TfL Ambassadors must be agreed with their line
managers. Whenever they book a shift an email is sent to their line
manager advising them of the shift, and it is at the line manager’s
discretion if they choose to approve or decline their member of staff
working the shift. They are reminded to take their health and wellbeing
into consideration when booking any shifts and if their line manager
believes this is not the case they can decline them carrying out shifts.
Managers are trained to prioritise the health, safety and wellbeing of
employees and are made aware of the 48 hour weekly limit in Regulation 4
and requirement for rest periods in Regulation 10 of Working Time
Regulations 1998.

 

If this is not the information you are looking for, please do not hesitate
to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely,

 

Mary Abidakun

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Charles Wiltshire please sign in and let everyone know.