Dear Ms Eastham,

Freedom of Information Act 2000/Environmental Information Regulations 2004
Information Request ENQ-560491-B1V8W5

Thank you for your request for information received on 13^th May 2022.

We have up to 20 working days in which to deal with your request.

If we require clarification of your request we will contact you to explain
this, and the 20 working-day period will then start from the day that we
receive your clarification.

We will inform you in advance if there is a charge for supplying copies of
any information, and we will provide an explanation if any information
which we hold is not released to you.

If the requested information contains references to any third parties, we
may need to seek their views before we can decide whether or not to
release the information to you. In such cases we will not share your own
personal details with third parties.

Should you have any queries regarding your request, please contact the
team by email at [1][Norfolk County Council request email] or by telephone on 01603 222661.

Yours sincerely

Sarah Cooper, Information Governance Assistant

Information Compliance Team

Dept: 01603 222661

Bay 7-9, Ground Floor, County Hall, Norwich

[2]Norfolk County Council   [3]Twitter[4]Facebook[5]Web

[6]Campaign Logo

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Dear Janet Eastham

Freedom of Information Request ENQ-560491-B1V8W5

I refer to your request for information dated 13 May 2022.

You asked:

Q1. During the month of April 2022, how many council employees were
working from home, and what percentage of the office based workforce does
this represent?

Our response:         Norfolk County Council does not hold this
information.

Employees are either hybrid workers (can work from a mix of remotely and
at their Council workplace), mobile (work in the community at clients
homes or premises) or fixed base (work from a Norfolk County Council
building like a library or museum). Managers agree with team members how
often they work remotely and at their workplace subject to business needs.

Q2. Between 1st and 30th April 2022, how many desk bookings were made
across the council's office buildings and, on average, how many desk
bookings were there a day during this month?

Our response 2, 3 & 5:      

The County Council do not use a booking app or desk booking system that
can tie attendances to desks or hold records of available desks at council
offices. As detailed at Q1, staff are able to work from a number of
council buildings across the county, including libraries, museums, depots
and fire service buildings.  Norfolk County Council therefore does not
hold the information you have requested.

Q3. How many desks were available for use in the month April 2022 across
the council's office buildings?

Our response:        

Norfolk County Council does not hold this information – see response
explanation at Q2 above. 

Q4. What was the maximum number of office staff who could theoretically
work in the office on any given day in April 2022?

Our response:        

It has been estimated that theoretically a maximum of 6,700 people could
potentially come into work, on any given day.  The County Council does not
record the number of staff who are able to attend work on any given day
and the theoretical figure has been estimated based on current employees,
full–time and part time, less average sickness absence. This methodology
assumes that all working days are covered equally, which will not be the
case, and also some staff are not officed based at all, or very
infrequently, due to their individual roles and the requirements of the
service they work within.

Q5. What was the total number of office staff who worked in your council's
offices each day prior to the pandemic?

Our response:        

Norfolk County Council does not hold this information – see response
explanation at Q2 above. 

If you are dissatisfied with our handling of your request, you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:

[1][Norfolk County Council request email]

or Information Compliance Team

County Hall

Martineau Lane

Norwich

NR1 2DH

An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".

If you are dissatisfied after pursuing the appeals procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

Yours sincerely

Senior Information Compliance Officer 

Information Compliance Team, Insight and Analytics, Strategy and
Transformation 

Tel Dept: 01603 222661

Bays 7,8 & 9, Ground Floor, South Wing, County Hall, Martineau Lane,
Norwich 

[3]Norfolk County Council   [4]Twitter[5]Facebook[6]Web

[7]Campaign Logo

From: Freedom of Information
Sent: 16 May 2022 11:33
To: 'Janet Eastham' <[FOI #861906 email]>
Subject: ENQ-560491-B1V8W5 Freedom of Information request - Working from
home

Dear Ms Eastham,

Freedom of Information Act 2000/Environmental Information Regulations 2004
Information Request ENQ-560491-B1V8W5

Thank you for your request for information received on 13^th May 2022.

We have up to 20 working days in which to deal with your request.

If we require clarification of your request we will contact you to explain
this, and the 20 working-day period will then start from the day that we
receive your clarification.

We will inform you in advance if there is a charge for supplying copies of
any information, and we will provide an explanation if any information
which we hold is not released to you.

If the requested information contains references to any third parties, we
may need to seek their views before we can decide whether or not to
release the information to you. In such cases we will not share your own
personal details with third parties.

Should you have any queries regarding your request, please contact the
team by email at [8][Norfolk County Council request email] or by telephone on 01603 222661.

Yours sincerely

Information Governance Assistant

Information Compliance Team

Dept: 01603 222661

Bay 7-9, Ground Floor, County Hall, Norwich

[9]Norfolk County Council   [10]Twitter[11]Facebook[12]Web

[13]Campaign Logo

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