This is an HTML version of an attachment to the Freedom of Information request 'Work undertaken by Digital Colleagues in 2020 to look at emergency payment to legacy benefits recipients'.


DWP Central Freedom of 
Information Team
Caxton House
6-12 Tothill Street
London
SW1H 9NA
Finn Keaney 
freedom-of-information-
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
xxxxxxx@xxx.xxx.xx 
DWP Website
Our Ref: FOI2023/85711
7 December 2023
Dear Finn Keaney,
Thank you for your Freedom of Information (FoI) request received on 8 November. You 
wrote:
“Thank you for your reply and revision of your original decision. I am still not sure that 
you have provided everything though - the most recent of the three documents you 
provided Covid 19 Rapid Response DPF Minutes 27 redacted.03.20 2.pdf confirm that 
the work around one-off payments was to be undertaken, and then there are no more 
documents provided to show what happened. Obviously a decision was made at some 
point not to progress this item of work further but there is no evidence of this decision or 
what led to it: the data that you've provided would indicate to a reader that the work 
would have gone ahead.
Please could you provide whatever took place as part of this item of work afterwards?”
DWP Response
We can neither confirm nor deny we hold information falling within the description specified in 
your request under section 12(2) of the Freedom of Information Act, as to do so would 
exceed the cost limit.
This is because we estimate the cost of checking if we hold the requested information or not 
would exceed the cost limit of £600 specified in the Freedom of Information and Data 
Protection (Appropriate Limit and Fees) Regulations 2004. This represents the estimated 
cost of at least one person spending 3½ working days (equivalent to 24 staff-hours) in 
determining whether the Department holds the information, and locating, retrieving and 
extracting it.
Under Section 12(2) of the FoI Act the Department is not therefore obliged to comply with 
your request and we will not be processing it further. The reason being the information you 
have requested could be contained within an email or letter which is instructing a decision 
has been made and we would need to check many hundreds and thousands of emails 
received at that time to find out if any matched the specific criteria requested. 
It may help if we explain that the work, documented in the Covid 19 Rapid Response DPF 
Minutes 27 redacted.03.20 2.pdf under the heading ‘Emergency Payments to legacy 
customers’, was completed. This was a proposal to re-use/re-purpose existing components 
of our Seasonal Payments solution and to expedite delivery of the CIS integration component 
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to complete the end to end payment journey.’, and provided DWP with the capability to make 
bulk one off payments should they be needed. 
No decision was made not to progress this item, as you have suggested, therefore no 
evidence exists that we could provide to you. 
Under Section 16 of the FoI Act we should help you narrow your request so that it may fall 
beneath the cost limit. However, as the request is so broad and we cannot confirm or deny if 
we hold the information, we are therefore unable to provide more specific advice under 
Section 16 of the FoI Act.
If you have any queries about this letter, please contact us quoting the reference number 
above.
Yours sincerely,
DWP Central Freedom of Information Team
Department for Work and Pensions
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Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xx or by writing to: DWP Central FoI Team, Caxton 
House, 6-12 Tothill Street, London, SW1H 9NA. 
Any request for an internal review must be received by us within 40 working days of the date 
of this letter. Please note we are not obliged to provide a review if it is requested after more 
than 40 working days.
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally, the Commissioner cannot make 
a decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow, Cheshire SK9 5AF.
Website: ICO FOI and EIR complaints or telephone 0303 123 1113.
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