This is an HTML version of an attachment to the Freedom of Information request 'Work undertaken by Digital Colleagues in 2020 to look at emergency payment to legacy benefits recipients'.


DWP Central Freedom of 
Information Team
Caxton House
6-12 Tothill Street
London
SW1H 9NA
Finn Keaney 
freedom-of-information-
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
xxxxxxx@xxx.xxx.xx 
DWP Website
Our Ref: IR2023/76821
6 November 2023
Dear Finn Keaney, 
Thank you for your Freedom of Information (FoI) internal review request received on 9 October. 
relating to FOI2023/59950. You wrote:
Repeat request here if short or summarise if not eg.
“Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Department for Work and Pensions's handling of my 
FOI request 'Work undertaken by Digital Colleagues in 2020 to look at emergency payment to 
legacy benefits recipients'.
Thank you for your reply but I am not sure I understand it. You have drawn a distinction 
between one-off payments and emergency payments. My understanding is that you have then 
said that my original request was about emergency payments whereas the additional piece of 
work undertaken by Digital Colleagues and referenced in the email I quoted in my original 
request was relating to one-off payments, not emergency payments.
If this is the case, the information I am interested in is that piece of work undertaken by Digital 
Colleagues around one-off payments. The phrase 'emergency payments' was only used in my 
original request as that was the way they had been referred to by the DWP staff member writing 
that email, but if the work actually undertaken was around the ability to make one-off payments 
then please could you release that information as that is what was being referred to in the quote 
I included in my original email.”
DWP Response 
In response to your internal review request, we can confirm that the handling of your original 
request and response has now been appropriately reviewed by someone unconnected with the 
handling of your original request.  
We find that the original decision was not correct and as such your complaint is upheld. The 
information that you request is therefore provided in the email with this letter. The reason behind 
this decision is as follows:-
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We have reviewed the email (26 March.pdf) which is attached to the email with this letter. The 
email refers to work being undertaken to “look at what options there are to make emergency 
payments quickly to customers not receiving UC”. DWP did not subsequently build a service to 
make emergency payments outside of UC and so Equality Impact Assessments, etc were never 
completed. 
DWP did however undertake some speculative technical feasibility work to understand how we 
might be able to deliver emergency payments digitally if we were asked to do so, as part of 
covid response activity. 
The minutes which are attached are from a board meeting where the decision to start this 
activity was undertaken. We are unable to provide you with some of the information contained 
withing the minutes document as it constitutes personal data of someone other than yourself 
and as such, it is being withheld in accordance with section 40(2) of the Freedom of Information 
Act. 
  
Section 40(2) exempts information in response to a request if it is personal data belonging to an 
individual other than the requester and it satisfies one of the conditions listed in the legislation. 
In this case the condition contained in section 40(3A)(a) applies - that disclosure would breach 
one of the data protection principles, specifically that “Personal data shall be processed lawfully, 
fairly and in a transparent manner...”. 
  
We do not consider that disclosing this information is necessary or justified in order to satisfy 
your information request and the requirements of the FoI Act. In relation to this request, we 
consider that there is no strong legitimate interest that would override the prejudice to the rights 
and freedoms of the data subject. We have therefore redacted this information from the 
documents. 
Personal data are subject to General Data Protection Regulation (GDPR) and the Data 
Protection Act 2018
This work was however never progressed beyond early feasibility as no decision was made 
which required it and so no further documentation exists.
If you have any queries about this letter, please contact us quoting the reference number above. 
Yours sincerely, 
Central FoI Team
Department for Work and Pensions
Your right to complain under the Freedom of Information Act
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally, the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow, Cheshire SK9 5AF.
Web: ICO FOI and EIR complaints or telephone 0303 123 1113
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