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Work Programm Prime Providers Customer Declaration forms

Frank Zola made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

All Work Progamme Prime Providers must use the DWP 'Employment Programmes – consent to share information' Template shown in Annex 1 of http://www.dwp.gov.uk/docs/pg-chapter-5....

These Prime Providers use Customer Declaration forms about collecting and then sharing customer personal data, I want a copy of the Declarations only in use by the companies listed below:

A4E
AVANTA
BEST
CDG
ESG HOLDINGS
FOURSTAR/EOS

and if within your fees for

G4S
REED
INGEUS
JHP
MAXIMUS
NCG

and if within your fees for

PERTEMPS
PROSPECTS
REHAB
SEETEC
SERCO
WORKING LINKS

Yours faithfully,
Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear DWP freedom-of-information-requests,

In case of DWP misinterpretation of this request I only want the Customer Declaration forms in use by the Work Programme Prime Providers listed previously and not any Prime Providers Subcontractors.

Yours sincerely,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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DWP freedom-of-information-requests, Department for Work and Pensions

19 Attachments

Dear Mr Zola,

Please see attached response to your FoI request.

Kind regards,

DWP Central FoI Team

From: Frank Zola [mailto:[FOI #121977 email]]
Sent: 14 July 2012 13:53
To: DWP freedom-of-information-requests
Subject: Freedom of Information request - Work Programm Prime Providers
Customer Declaration forms

Dear Department for Work and Pensions,

All Work Progamme Prime Providers must use the DWP 'Employment
Programmes - consent to share information' Template shown in Annex
1 of http://www.dwp.gov.uk/docs/pg-chapter-5....

These Prime Providers use Customer Declaration forms about
collecting and then sharing customer personal data, I want a copy
of the Declarations only in use by the companies listed below:

A4E
AVANTA
BEST
CDG
ESG HOLDINGS
FOURSTAR/EOS

and if within your fees for

G4S
REED
INGEUS
JHP
MAXIMUS
NCG

and if within your fees for

PERTEMPS
PROSPECTS
REHAB
SEETEC
SERCO
WORKING LINKS

Yours faithfully,
Frank Zola

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Dear DWP freedom-of-information-requests,

My request was not for copies of the amended versions of your Consent Form,(copies of which are already on whatdotheyknow.com) this DWP consent form http://www.dwp.gov.uk/docs/pg-chapter-5.... was only developed for the purposes of confirming customer’s employment details with employers.

"As part of the payment validation process for job related outcomes, Providers are required to obtain customer consent to allow DWP to contact their employers. A customer consent form has been designed for this purpose and can be found at Annex 1 of Chapter 5 of the Generic Provider Guide."
http://www.dwp.gov.uk/supplying-dwp/what...

The request was for additional Customer Declarations that the list of Providers named mentioned use to share customer personal data, such as their CV, with aThird Party like employers.

The Data Protection Act requires your Providers to use Customer Declarations/Agreements/Declarations that give them additional specific fully-informed authority for collecting, processing and sharing customer information/data, with any Third Party, such as an Employer or Training Provider.

Please provide a copy of these additional Customer Declarations used by all the Providers named, without these Declarations your Providers are processing personal info/data (on your behalf) without complying with the need for fully informed specific customer knowledge or consent.

On 13th June 2011 you issued a guidance memo GPG 0001, which whilst withdrawn mentioned the requirement for the Providers named to have an:

"information disclosure consent form" which "must, as a minimum, contain the following information":

What customer's information your organisation will collect
why the organisation needs the information, for example for the purpose recording the numbers of customers placed into training and/or employment , monitoring the effectiveness of the service and reporting outcomes to DWP and claiming associated payments

how the information will be stored

when and why the information will be shared with a third party, for example an employer will be contacted when the customer starts work within so many weeks of leaving provision for the purpose of obtaining evidence of employment so that a job outcome payment can be claimed from DWP

Your organisation needs to make it clear to customers that giving consent is voluntary and that refusal to give consent or withdrawal of an existing consent will not affect any benefit they may be entitled to.

Authorisation to contact an employer to obtain evidence of employment must be expressly stated by the Provider and consented to by the customer before any information disclosure takes place.
http://www.dwp.gov.uk/supplying-dwp/what...

To confirm I want a copy of your Providers:

Customer Declarations or forms

referred to as a

"information disclosure consent form"

above.

Which concern the collecting, sharing and processing of your customers personal data that are not covered by your Consent Template shown in Annex 1 of ttp://www.dwp.gov.uk/docs/pg-chapter-5.pdf.

If any of your providers are not using any additional Data Protection Customer Declaration Forms they are not complying with the Data Protection Act.

It is clear that if your Providers do not follow the guidance given in the DWP 2008 memo they are not in "Compliance with Data Protection Act and Information Disclosure"
http://www.dwp.gov.uk/supplying-dwp/what...

They also need to introduce new 'information disclosure consent forms' as Providers only Process your customers personal data of your behalf and the DWP must ensure, as the Data Controller, that these Providers are using a:

Customer Declaration form

referred to as a

"information disclosure consent form"

above, to ensure that your Providers the DWP Data Controller are in Compliance with the Data Protection Act (1998) and Information Disclosure.

Please note this request is not just for forms with names like Customer Declarations or a "information disclosure consent form", but also for any Data Protection Customer Declarations that can be contained in forms that have many purposes. An example of one of your Providers that use Customer Declarations is A4E, for example:

"Declaration
I agree to my personal details, including CV's, being shared, in hard copy or electronic format,
with Jobcentre Plus, the Department of Work & Pensions, the European Social Fund and
legitimate organisations or employers. "
http://www.whatdotheyknow.com/request/10...

Clearly this A4E Customer Declaration covers customer data sharing and collection that your Consent form shown in Annex 1 of http://www.dwp.gov.uk/docs/pg-chapter-5.... does not. This is an example of all the Provider Customer Declarations I am requesting.

Yours sincerely,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP freedom-of-information-requests, Department for Work and Pensions

23 Attachments

Dear Frank Zola

Please see attached response to your FoI request.

Kind regards

DWP Central FoI Team

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We don't know whether the most recent response to this request contains information or not – if you are Frank Zola please sign in and let everyone know.