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Work Coaches working from home

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Dear Department for Work and Pensions,

Please email me your current advice and guidance produced to help Work Coaches work remotely and from their home. Please also confirm what software and technology coaches working from home use to make phone calls to claimants and whether this includes Skype and MS Teams and whether coaches are required or can record phone calls they make to claimants?

Yours faithfully,

Frank Zola

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DWP Central FOI Team,

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 21st
January.

Yours sincerely,

DWP Central FoI Team

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