Work Coach training materials for 13500 new staff as Covid response

Currently waiting for a response from Department for Work and Pensions, they should respond promptly and normally no later than (details).

Alexander Valderhaug

Dear Department for Work and Pensions,

DWP has announced its intention to recruit a further 13500 JCP staff, in response to the Coronavirus crisis.

Could you please provide the training materials that are being used to train new Work Coaches under this intention?

I am aware there have been previous FOIs for Work Coach training materials, but that these have been refused on grounds of costs in compiling and providing these.
However, given the present large scale recruitment I would expect these materials to be streamlined and readily available.

We are of course concerned that this large scale effort may frustrate the need for competent, well-trained Work Coaches, and are keen to see how this is being addressed.

Yours faithfully,

Alexander Valderhaug

DWP freedom-of-information-requests, Department for Work and Pensions

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DWP Central FOI Team,

1 Attachment

Dear Alexander Valderhaug,

I am writing in response to your request for information, received 11th
September.

Yours sincerely,

DWP Central FoI Team

Alexander Valderhaug

Dear Department for Work and Pensions,

To further my request, ref: FOI2020/52227, I have narrowed it:

Could you please provide the detailed training plan for the 32 days facilitated learning you mention in your previous response.
By plan I mean a list of training headings or modules, as I can presume you have structured to ensure the work coaches attain a certain degree of competency.
By detailed I mean containing a at least what you would normally expect from a table of contents, for example as found in DWP's Decision Makerss Guide (DMG) - i.e. containing both headings and subheadings.

If the 32 days facilitated learning is structured in some other manner, I ask that you provide a view of that structure, so that I may rephrase my request, or submit a wholly new one, if that is more appropriate.

Yours faithfully,

Alexander Valderhaug

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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