Work coach access to UC online journal

This request has been withdrawn by the person who made it. There may be an explanation in the correspondence below.

Dear Department for Work and Pensions,

Please provide me with any recorded information held by the DWP stating whether or not it is a legal requirement for Universal Credit claimants to set up and use the Universal Credit account online journal to record evidence of work search.

Please provide me with any recorded information held by the DWP stating whether or not it is a legal requirement for claimants to give their work coach access to their online journal or share the log in details of their Universal Credit account with their work coach.

And please provide me with any recorded information held by the DWP stating whether or not it is a legal requirement for a claimant to provide a mobile telephone number or email address in order to claim Universal Credit when the claimant is migrating from Jobseeker’s Allowance to Universal Credit.

Please note: I am not making a statement(s) or asking a question(s) to which I require the DWP to create a bespoke policy response. And I am not asking the DWP to give advice, an opinion or an explanation in relation to my request. Nor am I asking the DWP to state or advise whether or not it is sound practice to set up and use the online journal or give work coaches access to said online journal. And nor am I asking the DWP to provide me with recorded information which, in their view or opinion, provides an answer to my request.

Yours faithfully,

Theodore Allan

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

You can expect a reply by 25 September 2017 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

----------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Please see the attached reply to your Freedom of Information request
 
Yours sincerely
 
DWP Strategy Freedom of Information Team

Frank Zola left an annotation ()

@ Theodore Allan

With regards your request

"Please provide me with any recorded information held by the DWP stating whether or not it is a legal requirement for Universal Credit claimants to set up and use the Universal Credit account online journal to record evidence of work search."

the DWP do not seem to answer it
https://www.whatdotheyknow.com/request/4...

Maybe think of asking for an internal review or make a new rephrased request, along lines of:

Will a Universal Credit claimant get a sanction if they choose to provide a work coach with a record of their work search in a format of their choosing and refuses to use their UC account online journal? Formats like a claimants own non DWP personal online calendar/to do list or a printed diary? Can a Direction be given to a UC claimant to use their UC account online journal to record their work search activity? Can a UC claimant commitment include a sanction based requirement to use their UC account online journal to record their work search activity?

Theodore Allan left an annotation ()

@ Frank Zola

Thanks for the advice. I will re-submit my requests in question format rather than request recorded information and see what happens. i have noticed with other FoI requests that when people ask questions they sometimes don't get a straight answer, if you understand me.

Frank Zola left an annotation ()

You must use a Universal Credit journal to provide your CV or Jobsearch record?
https://mrfrankzola.wordpress.com/2017/0...

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Work coach access to UC online journal'.

The DWP have not provided me with all the recorded information I requested, your ref: 3555.

I asked the DWP to provide me with any recorded information held by the their department stating whether or not it is a legal or mandatory requirement for Universal Credit claimants to set up and use the Universal Credit journal to record evidence of work search.

In its reply, the DWP quoted The Welfare Reform Act 2012, Universal Credit Regulations 2013 and the Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013 – none of which provide me with the information I requested.

If there is no recorded information on this issue because it is not a legal requirement of claiming Universal Credit that claimants use the journal to record their work search, then I would be grateful if the DWP would state this clearly and unequivocally in its reply.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Theodore Allan

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information review request.

Please note that it is our internal target to answer reviews within 20 working days unless I need to come back to you to clarify your request, or the balance of the public interest test needs to be considered which we will keep you informed about.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

Dear DWP Strategy Freedom of Information,

Please provide me with the outcome of my FoI review request, Your Ref: FoI 3555.

You confirmed receipt of my request for a review on the 21 september 2017, advising that it is your internal target to answer reviews within 20 working days; 24 working days have elapsed.

Yours sincerely,

Theodore Allan

DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Please accept our apologies for the delay and see the attached reply to your Freedom of Information request.
 

Yours sincerely
 
DWP Strategy FoI Team

Dear DWP Strategy Freedom of Information,

Your response has not met my request. Your Ref: IR 467.

In my original request, I asked the DWP to provide me with any recorded information held by the DWP stating whether or not it is a legal or mandatory requirement for Universal Credit claimants to set up and use the Universal Credit journal to record evidence of work work search. You have provided me with recorded information which you felt best answerd my request, which is not what I requested.

In its response to Paul Wells, your ref: FoI 4201, the DWP advised Mr Wells that it is not a mandatory requirement for claimants to use the journal to provide evidence of work search or upload a copy of their CV onto the journal. Furthermore, in its response to Curtis Allan, your ref: IR 492, the DWP advised Mr Allan that it is not the DWP’s policy to compel claimants to use the journal, it is not a requirement for all claimants to use the journal, and that there is no UC Full Service Guidance that specifies claimants must use their journal.

Please explain the disparity between your response to me and the responses given to Mr Paul Wells and Mr Curtis Allan. If the DWP does not hold the specific recorded information I requested, then you should state this clearly in your response.

Yours sincerely,

Theodore Allan

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information review request.

Reference: IR 548

Please note that it is our internal target to answer reviews within 20 working days unless I need to come back to you to clarify your request, or the balance of the public interest test needs to be considered which we will keep you informed about.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

Dear Department for Work and Pensions,

Ref: IR 548

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Work coach access to UC online journal'.

You advised me on the 2 November 2017 that it is your internal target to answer reviews within 20 working days. 25 working days have elapsed. Please answer my review, please. Thank you.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Theodore Allan

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

Dear DWP freedom-of-information-requests,

Ref: IR 548

I am withdrawing this request.

Yours sincerely,

Theodore Allan

Theodore Allan left an annotation ()

The DWP did not have the recorded information I required. They tried to fob me off by taking refuge Section 23 of The Welfare Reform Act 2012, chapter 2 and The Universal Credit Regulations 2013, Regulations 84 to 99.

However, the answer was finally provide 3 days later in a reply to another FoI request I made: "Using the Journal".

https://www.whatdotheyknow.com/request/u...

Theodore Allan left an annotation ()

Typo: ignore "3 days later"

Should have said: However, the answer was finally provided in a reply to another FoI request I made: "Using the Journal".

https://www.whatdotheyknow.com/request/u...

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org