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Dear Mr Cushenan,

Thank you for your enquiry regarding Worcester Flood Defences.

I have passed your enquiry to our customer team for the relevant area and
they will be in touch with you shortly.

The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days, but we aim to respond to all enquiries as quickly
as we can.

You can find more information about our service commitment by clicking on
the link below:

[1]https://www.gov.uk/government/publicatio...

Should you wish to contact the customer team directly, please use the
contact details below. Please quote your Enquiry Reference 170221/BA09 in
any correspondence with us regarding this matter.

Customers and Engagement

Environment Planning & Engagement

Environment Agency

West Midlands Area

Sentinel House

9 Wellington Crescent

Fradley Park

LICHFIELD

WS13 8RR

Tel: 03708 506506

Kind Regards,

Customer Service Adviser

Contact Centre Services

 ( Tel: 03708 506 506

: Web Site: [2]www.gov.uk/environment-agency

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So how did we do...?

Our National Customer Contact Centre relies on customer feedback, so we
really value your thoughts on how we are doing. We will always make
changes where we can to improve our service. This will only take three
minutes to complete:

[8]http://www.smartsurvey.co.uk/s/NCCCcusto...

show quoted sections

Hi Duncan

For the Freedom on Information request re Worcester Flood Defences could
you confirm if you are just asking for Hylton Road or want to understand
other assets such as Perdiswell etc as well. We need more specific details
to answer your request fully. 

Kind Regards

Carolyn Fowler

Customers & Engagement Officer
Customers & Engagement Team
West Midlands Area

Tel: Enquiries West Midlands 02084 747856
( 02030252958 (Internal 52598)
8 [1][email address]
+ Environment Agency, 9 Wellington Crescent, Fradley Park, Lichfield, Staffordshire, WS13 8RR
   
  [2]cid:image001.jpg@01D1F2ED.23DB7190 [3]cid:image002.png@01D1F2ED.23DB7190 [4]cid:image003.png@01D1F2ED.23DB7190 [5]cid:image004.jpg@01D1F2ED.23DB7190 [6]cid:image005.png@01D1F2ED.23DB7190    

We do not inherit the earth from our ancestors, we borrow it from our
children.

show quoted sections

Duncan, we are still waiting for further clarification from you as we
still have this enquiry open. Please see email below. If you no longer
need this information please let us know.

Our Ref. 38915

Kind Regards

Diane Edwards
Customers & Engagement Officer
Customers & Engagement Team
West Midlands Area
Enquiries Team 02084 747856

( 02084747856 (Internal 47856)
8 [1][email address]
+ Environment Agency, 9 Wellington Crescent, Fradley Park, Lichfield, Staffordshire, WS13 8RR
   
[2]cid:image001.jpg@01D1E8D7.446AFD10 [3]cid:image002.png@01D1E8D7.446AFD10 [4]cid:image003.png@01D1E8D7.446AFD10 [5]cid:image004.jpg@01D1E8D7.446AFD10 [6]cid:image005.png@01D1E8D7.446AFD10  

[7][IMG] Do you use the [8]Living on the Edge booklet?

We are reviewing the document and would love to know what you
think!

Please take a few minutes to [9]take the survey before 30^th
April 2017.

From: Enquiries_Westmids
Sent: 01 March 2017 17:07
To: '[FOI #390445 email]'
<[FOI #390445 email]>
Subject: Ref. 38915 (Reply due: 01 March) - Worcester Flood Defences

Hi Duncan

For the Freedom on Information request re Worcester Flood Defences could
you confirm if you are just asking for Hylton Road or want to understand
other assets such as Perdiswell etc as well. We need more specific details
to answer your request fully. 

Kind Regards

Carolyn Fowler

Customers & Engagement Officer
Customers & Engagement Team
West Midlands Area

Tel: Enquiries West Midlands 02084 747856
( 02030252958 (Internal 52598)
8 [10][email address]
+ Environment Agency, 9 Wellington Crescent, Fradley Park, Lichfield, Staffordshire, WS13 8RR
   
  [11]cid:image001.jpg@01D1F2ED.23DB7190 [12]cid:image002.png@01D1F2ED.23DB7190 [13]cid:image003.png@01D1F2ED.23DB7190 [14]cid:image004.jpg@01D1F2ED.23DB7190 [15]cid:image005.png@01D1F2ED.23DB7190    

We do not inherit the earth from our ancestors, we borrow it from our
children.

show quoted sections