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Without Access to NHS Health care

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Dear Department of Health and Social Care,

Unclear whether this is a matter for you or some other office. Please advise:

Whether it be for official or unofficial reasons, I request policy document dealing with persons without access to NHS health care.

Yours faithfully,

Padget. J

Department of Health and Social Care

This is an acknowledgement - please do not reply to this email.

Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing very high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus and is regularly updated. 

The answers to many other questions can be found on [2]GOV.UK,
the [3]Department of Health and Social Care website or by visiting
the [4]NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 18 working days, or 20
working days if your query is a Freedom of Information request or
complaint.
 
Please note that the department cannot arrange vaccinations. Contact your
GP, clinical commissioning group or call 119. [5]This webpage gives
information on vaccination. If you have symptoms of COVID-19 you must get
tested as soon as possible. The swab test takes less than a minute and is
pain-free. Results from test sites are generally received within 24 hours
of the test being administered. Further information, including what
symptoms to look out for, can be found [6]here.
 
If your business is interested in helping the Government increase
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the service that was set up for businesses to offer other COVID-19 support
has closed. If you have a product to sell to the NHS, please visit
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If you are seeking an exemption from managed quarantine, please see the
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a decision. The team is receiving a great many requests to consider and
apologises if you do not receive a reply as quickly as you had hoped.
  
To apply for a medical or compassionate exemption, please email
[9][email address] at least 14 days before your travel
date. You should include any medical evidence you want to submit to
support your application.
 
If you’re arriving from a red list country and need more information about
managed quarantine, contact: [10][email address].
A list of the current exemptions on medical and compassionate grounds can
be found [11]here. A list of the jobs that qualify for exemption can be
found [12]here. 
 
If you are, or have been, in quarantine and have a complaint about the
hotel, please raise your concerns with the hotel itself in the first
instance. If your complaint is unresolved, please complete the [13]Managed
Quarantine Service Experience Survey. 
 
If you are writing in connection with an NHS or social care service please
note that the department does not manage health and social services
directly, nor does it process complaints. It also cannot give clinical
advice or intervene in matters concerning patient care or social services.
If you wish to make a complaint about a healthcare professional, an NHS
organisation or a social care provider, please visit [14]this link.

 
If you would like to raise your concerns about a COVID-19 testing
provider, or have any other NHS Test and Trace enquiries, you can
contact [15]NHS Test and Trace enquiries, feedback and complaints. 

Our [16]Personal information charter and [17]privacy notice explain how we
treat your personal information.

 

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References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://digital.nhs.uk/coronavirus/vacci...
6. https://www.gov.uk/getting-tested-for-co...
7. https://www.gov.uk/guidance/help-the-gov...
8. https://www.supplychain.nhs.uk/
9. mailto:[email address]
10. mailto:[email address]
11. https://www.gov.uk/guidance/exemptions-f...
12. https://www.gov.uk/government/publicatio...
13. https://dhexchange.kahootz.com/MQS.lands...
14. https://www.nhs.uk/using-the-nhs/about-t...
15. https://enquiries.test-and-trace.nhs.uk/...
16. https://www.gov.uk/government/organisati...
17. https://www.gov.uk/government/publicatio...

Department of Health and Social Care

1 Attachment

Dear J Padget,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref:FOI-1369450).

Yours sincerely, 

Michael Pierson
Freedom of Information Team
Department of Health and Social Care

show quoted sections

Dear Department of Health and Social Care,

Thank you for your message.

Respectfully, its apparent the government fail's to recognize the existence of persons who are denied health care in this country. Recourse does not exist for the same reason; neither NHS nor DHSC care to deal with such complaints. So, which government office would be receptive?

Please treat this as a follow-up query.

Yours faithfully,

Padget. J

Department of Health and Social Care

Our ref: DE-1375957
 
Dear Mr/Ms Padget,
 
Thank you for your further correspondence of 22 November to the Department
of Health and Social Care about NHS services. I have been asked to reply.

I was sorry to read that you were not happy with the response to your
previous Freedom of Information Request. As your most recent
correspondence asks for general information, rather than requesting
recorded information or documentation, it did not fall under the
provisions of the Act, and has been handled by the correspondence team.

I was sorry to read about your concerns regarding the availability of NHS
services in England.

The department is clear that patients should expect and receive the
highest standard of service and care from the NHS, and that people should
be treated with compassion, dignity and respect by skilled staff who have
time to care.  
 
The way services are provided is a matter for the NHS locally. There is an
NHS complaints procedure to resolve concerns and to help local NHS
organisations learn from the experiences of their patients. The first
stage of the process is to raise the matter with the organisation itself. 
 
Information about making a complaint about an NHS service can be found on
the NHS England and NHS Improvement website
at [1]www.england.nhs.uk/contact-us/complaint. It should be noted,
however, that NHS providers may take longer than usual to investigate and
respond to complaints. This is to allow providers to concentrate on
frontline duties and the response to COVID-19, as well as support the roll
out of the vaccination programme.  

Anyone who is not satisfied with the reply they receive, can ask
the Parliamentary and Health Service Ombudsman, who is independent of the
NHS and of Government, to review the case. The Ombudsman’s office can be
contacted through its website at [2]www.ombudsman.org.uk or by writing to
the following address: 
  
Parliamentary and Health Service Ombudsman 
Millbank Tower 
30 Millbank 
London SW1P 4QP 
   
Tel: 0345 015 4033 
Email: [3][email address]

Additionally, Healthwatch has been set up to gather the views of the
public and to find the best way of using that information to improve
services for everyone. Local Healthwatch teams are available to provide
assistance about local issues. Further information on Healthwatch can be
found at [4]www.healthwatch.co.uk.

More generally, please be assured that the principles the NHS was founded
on will remain as important in the future as they were when the NHS was
created: of healthcare free at the point of use, funded from general
taxation and available to all based on need rather than the ability to
pay. Clinical services will continue to be available on the basis of need,
as they are now. 

Thank you for taking the time to write. I hope this reply is helpful.  

Yours sincerely,
 
Aymee Smith
Ministerial Correspondence and Public Enquiries
Department of Health and Social Care
 

show quoted sections

Dear Department of Health and Social Care,

Thank you for your message.

Your response to my original request is fine: I understand you don't hold the information. Thank you.

It's clear the government does as much as can be expected to secure patients interests. Nonetheless, some are not afforded even semblance of the, high standards of service and care that you mention: it's difficult to legislate for prejudice or racism at a local level; prescribed routes of complaint may also be affected by the same. Does the government recognize this?

Yours faithfully,

Padget. J

We don't know whether the most recent response to this request contains information or not – if you are Padget. J please sign in and let everyone know.