Dear Mr Jones

In response to your enquiry we can advise as follows:

1) when the licensing authority moved to the new case management system -
September 2022

2) when any warnings about this potentially resulting in problems
obtaining accurate details were first received, and suspicions that it
might were first raised - 10/11/2022

3) when was it first known that this would result in any problems
obtaining accurate details, and when was it first known that it did -
10/11/2022

4) how much the new case management system cost to introduce including any
training and any associated required upgrades, and also any ongoing costs
to continue using it  - Regulatory services contract £517,499 current
hosting cost £93,551.66

[1]https://procontract.due-north.com/Contra...

4) how much fixing the problems has so far cost and how much it is
expected to cost to finally fix - within contract

5) when is it expected that the details will be accurate - by 31/3/24
subject to supplier response

6) communications, reports, minutes etc on the decision to keep an
inaccurate register live online – The caveat regarding possible
inaccuracies was applicable only to historic migrated data.

7) communications, reports, minutes etc on what problems the inaccurate
register is causing or has caused, including the ability for the council
to discharge its duties regarding licensing  - The caveat relating to
possible inaccuracies was applicable only to historic migrated data.

Yours sincerely

Lynette Paterson

Principal Information Management Officer

Finance – Digital and Improvement

Wirral Council

PO Box 290
Brighton Street
Wallasey
CH27 9FQ

Email: [2][Wirral Borough Council request email]

Visit our website: [3]www.wirral.gov.uk

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.

References

Visible links
1. https://procontract.due-north.com/Contra...
2. mailto:[Wirral Borough Council request email]
3. http://www.wirral.gov.uk/

Dear Mr Jones

In response to your request for clarification, we would advise that there
is no legal requirement for a Local Authority to make a register of
licences available via its website. However to make access easier for the
public this is something that a lot of Local Authorities do, including
Wirral Council.

Licensing (along with other regulatory departments) moved from its old
computer system to the current computer system and part of this process
involved the transference of data from the old system to the new one. Both
the old system and the new system have a Licensing Register which is a
searchable register of currently-issued licences. Before the data was
transferred over it was ‘frozen’ on the old system which meant Officers
could no longer update it. The register on our website was pointing at the
old system data, which meant that it was no longer updated and therefore
did not reflect live data in our current (new) system.

The Licensing Register currently available on our website contains data
from our current system and therefore any data on there is ‘live data’.
Work is being undertaken to ensure that all current data is made available
via the website (where legally required to do so). If a member of the
public wishes to enquire about a particular licence they can do so by
emailing [1][email address].

We hope this clarifies the position.

Yours sincerely

Lynette Paterson

Principal Information Management Officer

Finance – Digital and Improvement

Wirral Council

PO Box 290
Brighton Street
Wallasey
CH27 9FQ

Email: [2][Wirral Borough Council request email]

Visit our website: [3]www.wirral.gov.uk

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.

References

Visible links
1. mailto:[email address]
2. mailto:[Wirral Borough Council request email]
3. http://www.wirral.gov.uk/