Winterbourne emails as provided to Private Eye

Doug Paulley made this Freedom of Information request to Care Quality Commission

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Care Quality Commission,

Today's Private Eye (No 1315, 1 June - 14 June 2012, p.31) makes reference to 'correspondence, emails and briefing notes' passing between the Department (of Health) and the CQC' supplied to Private Eye under the Freedom of Information Act. Some quotes are made:

'CQC staff described as being a "get out of jail card"'

'A senior clinical adviser at the CQC said in an email to the watchdog's chief executive at the time, Cynthia Bower, "I have spoken to several very senior folk in the DH in the last week... they all have said quite spontaneously how supportive they feel about CQC, and how they didn't want us to take all the flak. Very interesting."'

'correspondence from Richard Douglas, director-general of policy, strategy and finance at the DH, said that while the fall-out from the programme had "caused serious strain" in the relationship between his depratment and the CQC, he was "attaching no blame to this".

Please provide me with the material you sent to Private Eye, including the emails quoted from above.

Yours faithfully,

Doug Paulley

Information Access, Care Quality Commission

31 May 2012

 

Our Ref: Information Request CQC IAT 2012 0549

 

Dear Mr Paulley,

 

I acknowledge receipt of your e-mail dated 30 May 2012 in which you made
an information access request in accordance with the Freedom of
Information Act 2000. 

 

You requested:

 

“Today's Private Eye (No 1315, 1 June - 14 June 2012, p.31) makes
reference to 'correspondence, emails and briefing notes' passing between
the Department (of Health) and the CQC' supplied to Private Eye under the
Freedom of Information Act. Some quotes are made:
     
'CQC staff described as being a "get out of jail card"'
     
'A senior clinical adviser at the CQC said in an email to the watchdog's
chief executive at the time, Cynthia Bower, "I have spoken to several
very senior folk in the DH in the last week...they all have said quite
spontaneously how supportive they feel about CQC, and how they didn't
want us to take all the flak. Very interesting."'

'correspondence from Richard Douglas, director-general of policy,
strategy and finance at the DH, said that while the fall-out from the
programme had "caused serious strain" in the relationship between his
depratment and the CQC, he was "attaching no blame to this".
    
Please provide me with the material you sent to Private Eye, including
the emails quoted from above.”

 

We will respond to your request as soon as possible, but in any event,
within 20 working days following the date of receipt of your request as
outlined by the Act. You can therefore expect a response by close of
business 29 June 2012 respectively. We will write to you before the
deadline for response if we are unable to meet it.

 

Please note that the information you have requested may be subject to an
exemption. Should this occur, you will be notified accordingly when we
write to you next.

 

If you have any queries please do not hesitate to contact me.

 

Kind regards

 
Paul Douglas
Information Access Officer
Legal Services & Information Rights
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 0191 233 3590
Internal: 333590
Fax: 01484 772 992
 
Statutory requests for information made under access to information
legislation such as the Data Protection Act 1998 and the Freedom of
Information Act 2000 should be sent to: [1][CQC request email]
 

The contents of this email and any attachments are confidential to the
intended recipient. They may not be disclosed to or used by or copied in
any way by anyone other than the intended recipient. If this email is
received in error, please notify us immediately by clicking "Reply" and
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Any views expressed in this message are those of the individual sender,
except where the sender specifically states them to be the views of the
Care Quality Commission.

References

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1. mailto:[CQC request email]

Information Access, Care Quality Commission

25 June 2012

 

Our Ref: Information Request CQC IAT 2012 0439

 

Dear Mr Paulley

 

I am writing in response to your e-mail dated 29 May 2012 in which you
asked CQC to review our decision on the information that was provided to
you.

 

Your original request was received by CQC on the 30 April 2012 and was
responded to on the 29 May 2012. I note that Simon Richardson has already
provided some clarification and advice following your e-mail so I have
concentrated on those points we were unable to answer straight away.

 

You review requested:

 

The information you have provided is useful. However it isn't quite what I
asked. I asked how many have care homes have received unannounced
inspections within the last 12 months.

 

You responded with how many inspections you've undertaken.

    

That's not the same thing, particularly as when you're concerned about a
home you would normally inspect it more than once in a twelve month
period. The number of homes inspected will therefore be less than the
number of inspections done.

    

I want to know how many homes have been inspected in 12 months; not how
many inspections have taken place, and the two aren't the same thing. In
other words you didn't supply the information requested; you supplied
something similar but not the same.

    

You raise the cost concern of supplying the information given that
determining whether an inspection was unannounced would require manual
searching of records. To ease the process, I am happy to widen my request
to encompass all inspections, announced or otherwise.

 

Your request has been processed in accordance with CQC’s internal review
procedure for requests made under information legislation.

 

Our response to the review is given below.

 

I have considered the points you have raised and I can confirm that
between 1st May 2011 and 30th April 2012, out of the 13,082 Reviews of
Compliance that took place at care home locations CQC inspected 10,808
care homes on at least one occasion. This accounts for all inspections
whether unannounced or otherwise.

 

Although not recorded by our systems in all cases, CQC does state on our
website that all inspections of adult care services are all unannounced
unless there is a very good reason for us to give notice to a provider.

 

[1]http://www.cqc.org.uk/organisations-we-r...

 

Following the completion of your review further rights of appeal exist to
the Information Commissioner’s Office under section 50 of the Freedom of
Information Act 2000.

 

The contact details are:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

 

Telephone: 01625 545 745

Website: [2]http://www.ico.gov.uk/

 

Please do not hesitate to contact me if you have any queries.

 

Kind regards

 
Russell Wynn
 
Senior Information Access Officer
Legal Services & Information Rights
Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
 
Telephone: 0191 233 3587
Internal: 333587
Fax: 01484 772 992
 
Statutory requests for information made pursuant to access to information
legislation, such as the Data Protection Act 1998 and the Freedom of
Information Act 2000, should be sent to [3][CQC request email].
 
 
 

The contents of this email and any attachments are confidential to the
intended recipient. They may not be disclosed to or used by or copied in
any way by anyone other than the intended recipient. If this email is
received in error, please notify us immediately by clicking "Reply" and
delete the email. Please note that neither the Care Quality Commission nor
the sender
accepts any responsibility for viruses and it is your responsibility to
scan or otherwise check this email and any attachments.

Any views expressed in this message are those of the individual sender,
except where the sender specifically states them to be the views of the
Care Quality Commission.

References

Visible links
1. http://www.cqc.org.uk/organisations-we-r...
2. http://www.ico.gov.uk/
3. mailto:[CQC request email]
mailto:[CQC request email]

Dear Information Access,

Thank you for the information.

I wish to clarify: you've sent the response to a different FoI request. Your response was about the number of inspections over the past year, but this email address is for use with a different request which was about emails between the Department of Health and CQC as featured in Private Eye. See http://www.whatdotheyknow.com/request/11... .

I want please just to double check that the email / Private Eye FoI request hasn't got lost in the system as a result. It's due a respone this week.

Thank you

Yours sincerely,

Doug Paulley

Information Access, Care Quality Commission

Dear Mr Paulley

Please accept my apologies for the confusion. This has been caused by an error in our recording system. Our systems are only capable of recording one e-mail address for each applicant and due to the nature of the way www.whatdotheyknow.com works each request gets assigned a separate e-mail address.

I will resend e-mail the response to your Internal review of Information Request CQC IAT 2012 0439 to the correct e-mail address shortly so it appears correctly on what do they know.

With regard to your request for the FOIA disclosure made to private eye the deadline for this response in tomorrow and we will contact you separately regarding this.

Kind Regards

Russell Wynn

Senior Information Access Officer
Legal Services & Information Rights
Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

Telephone: 0191 233 3587
Internal: 333587
Fax: 01484 772 992

Statutory requests for information made pursuant to access to information legislation, such as the Data Protection Act 1998 and the Freedom of Information Act 2000, should be sent to [CQC request email].

show quoted sections

Information Access, Care Quality Commission

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  • Attachment

    CQC IAT 2012 0549 documents.zip

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Dear Mr Paulley

 

Our ref: CQC IAT 2012 0549

 

The information Access Team has now processed your request.

 

In relation to the article regarding CQC, published in Private Eye no.
1315, you requested:

 

“the material [CQC] sent to Private Eye, including the emails quoted [in
the article]”.

 

I attach a copy of the documents that were released by CQC under the
Freedom of Information Act 2000 (FOIA) in response to the request (from a
private individual) that, to the best of our knowledge, formed the basis
for the Private Eye article.

 

In responding to the request, CQC applied a number of exemptions to the
information that we provided. Several documents were withheld and you will
see that there are a number of redactions to the documents that CQC has
provided. I attach a separate document in which redactions to the
documents are explained, by advising the exemptions under FOIA that have
been applied.

 

If you are not satisfied with the information that you have been provided
then you may request a review of the Commission’s handling of your
information request. Please clearly indicate that you wish for a review of
your information request and it would be helpful if you could state the
reason for requesting the review.

 

Please be aware that this review process will focus upon our handling of
your information request and should not be used to raise further concerns
about the provision of care or the internal processes of other CQC
functions.  

 

If you are unhappy with other aspects of the Commission's actions, or of
the actions of registered providers, please see our website for
information on how to raise a concern or complaint.
[1]http://www.cqc.org.uk/contact-us

 

To request a review please contact:

 

Legal Services & Information Rights

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

[2][CQC request email]

 

Further rights of appeal exist to the Information Commissioner’s Office
([3]www.ico.gov.uk) once the internal appeals process has been exhausted. 

 

The contact details are: -

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow 

Cheshire 

SK9 5AF

 

Telephone Helpline:  0303 123 1113

 

Yours sincerely

 

CQC Information Access Team

Legal Services & Information Rights
Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

The Care Quality Commission is the independent regulator of all health and
adult social care in England. [4]www.cqc.org.uk. For general enquiries,
telephone the National Contact Centre: 03000 616161.

Statutory requests for information made pursuant to access to information
legislation, such as the Data Protection Act 1998 and the Freedom of
Information Act 2000, should be sent to: [5][CQC request email]

The contents of this email and any attachments are confidential to the
intended recipient. They may not be disclosed to or used by or copied in
any way by anyone other than the intended recipient. If this email is
received in error, please notify us immediately by clicking "Reply" and
delete the email. Please note that neither the Care Quality Commission nor
the sender
accepts any responsibility for viruses and it is your responsibility to
scan or otherwise check this email and any attachments.

Any views expressed in this message are those of the individual sender,
except where the sender specifically states them to be the views of the
Care Quality Commission.

References

Visible links
1. http://www.cqc.org.uk/contactus/howtorai...
http://www.cqc.org.uk/contact-us
2. mailto:[CQC request email]
3. http://www.ico.gov.uk/
4. http://www.cqc.org.uk/
http://www.cqc.org.uk/
5. blocked::mailto:[CQC request email]
file:///tmp/blocked::mailto:[CQC request email]

Dear Information Access,

Thank you.

Yours sincerely,

Doug Paulley