Wilton Road, PCNs for Private Hire Vehicles

The request was successful.

Dear Transport for London,

Since the new road layout in Wilton Road, London, SW1 could you please confirm how many PCNs have been issued to mini cabs, Private Hire Vehicles.

Yours faithfully,

d.little

Transport for London

Our Ref : 1007229492

Date : 02.08.2010

D Little

[FOI #43036 email]

Dear Sir/Madam

Thank you for your request for information dated 30/07/10 which was
received by Transport for London on 30/07/10. This request will be dealt
with under the terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response
by 27/08/10.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

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Transport for London

1 Attachment

Our Ref: 1007229492/GJ

Date: 25.08.2010

Dear D. Little

Thank you for your e-mail received by Transport for London (TfL) on 30
July 2010. You have asked for information about the number of Penalty
Charge Notices (PCNs) issued to Minicabs and Private Hire Vehicles (PHVs)
on Wilton Road since changes to the road layout earlier this year.

Your request has been considered under the requirements of the Freedom of
Information (FOI) Act and I can confirm that we do hold some of the
information requested.

However, unfortunately, to provide the specific information you have
requested would exceed the ‘appropriate limit’ of £450 set by the
Freedom of Information (Appropriate Limit and Fees) Regulations 2004, as
we do not record whether a PCN has been issued to a registered PHV at the
time the contravention is detected.

Under section 12 of the FOI Act, we are not obliged to comply with a
request if the cost of determining whether we hold the information,
locating and retrieving it and extracting it from other information would
exceed the appropriate limit. This is calculated at £25 per hour for
every hour spent on the activities described.

We have estimated that it would cost £875 to provide a response to your
request. This is based on 35 hours manually cross referencing vehicles
registered as PHVs in London and vehicles which have incurred PCNs on
Wilton Road to confirm whether a vehicle was registered as a PHV at the
time the PCN was issued.

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope so that we can more
easily locate, retrieve and extract the information you are seeking. For
example, you may wish to focus your request to specific dates or
timeframes.

Please note that we will not be taking any further action unless we
receive a revised request.

In the meantime, if you have any queries or would like to discuss your
request, please contact Graham Hurt, Correspondence Support Manager -
London Streets, at [1][email address].

If you are not satisfied with this response, please read the attached
help-sheet entitled ‘Your Right to Appeal’.

Yours sincerely

Patricia Mitchell

Head of Customer Services

Transport for London

Surface Transport Customer Services

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Dear Transport for London,

Thank you for your email dated 25 August 2010.

Could you please give me the figures for the months of June and July 2010? I hope that this now falls within the limit of £450.

Yours faithfully,

d.little

Transport for London

 

Thank you for your email.  We can now confirm that this has been
received. 

 

For further information about the Surface Transport Complaints and
Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

 

Problems with roadworks or other street faults? In support of the
Mayor’s Streetworks Code of Conduct to help cut congestion, please
report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

 

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References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

Transport for London

Our Ref : 1007229492

Date : 26.08.2010

D Little

[FOI #43036 email]

Dear Mr/Ms Little

Thank you for your request for information dated 26/08/10 which was
received by Transport for London on 26/08/10. This request will be dealt
with under the terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response
by 24/09/10.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

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Original Text

From: [FOI #43036 email]
To: [email address] <[email address]>
CC:
Sent: 26.08.10 02:19:05
Subject: Re: FOI Request - Wilton Road - PCNs for Private Hire

Dear Transport for London,

Thank you for your email dated 25 August 2010.

Could you please give me the figures for the months of June and
July 2010? I hope that this now falls within the limit of £450.

Yours faithfully,

d.little

show quoted sections

Transport for London

1 Attachment

Our Ref: 1007229492/GJ

Date: 24.09.2010

Dear D. Little

Thank you for your e-mail received by Transport for London (TfL) on 26
August 2010. You have asked for information about the number of Penalty
Charge Notices (PCNs) issued to Minicabs and Private Hire Vehicles (PHVs)
on Wilton Road for June and July 2010. Your request is being considered
under the Freedom of Information Act.

Unfortunately we will not be able to resolve your request within the
statutory 20 working day deadline. This is because we are still
finalising the response.

We will respond as soon as possible and in any case by 11 October 2010.
Please accept my apologies for this delay and any inconvenience it may
cause you. In the meantime, if you have any queries relating to your
request, please contact Graham Hurt, Correspondence Support Manager -
London Streets, at [1][email address].

If you are not satisfied with this response, please read the attached
help-sheet entitled ‘Your Right to Appeal’.

Yours sincerely

Gemma Jacob

Customer Service Advisor - London Streets

Transport for London

Surface Transport Customer Services

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Original Text

From: [FOI #43036 email]
To: [email address] <[email address]>
CC:
Sent: 26.08.10 02:19:05
Subject: Re: FOI Request - Wilton Road - PCNs for Private Hire

Dear Transport for London,

Thank you for your email dated 25 August 2010.

Could you please give me the figures for the months of June and
July 2010? I hope that this now falls within the limit of £450.

Yours faithfully,

d.little

show quoted sections

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Wilton Road, PCNs for Private Hire Vehicles'.

The reason for my complaint is due to the excessive time delay.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/wi...

Yours faithfully,

d.little

enquiries (ST) - Legacy, Transport for London

1 Attachment

Our Ref: 1007229492/GJ

Date: 11.10.2010

D Little

[FOI #43036 email]

Dear D. Little

Thank you for your e-mail received by Transport for London (TfL) on 26
August 2010. You asked for information about the number of Penalty Charge
Notices (PCNs) issued to Minicabs and Private Hire Vehicles (PHVs) on
Wilton Road for June and July 2010.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require.

Between 1 June and 31 July 2010 TfL issued 607 PCNs on Wilton Road to
vehicles which have been registered with TfL's London Taxi and Private
Hire Department at some point since the introduction of the restriction on
Wilton Road on 1 March 2010.

These figures include only vehicles registered as Private Hire Vehicles
(PHVs) with TfL's London Taxi and Private Hire Department and do not
include vehicles which were registered as PHVs outside of London. In
addition TfL has no way of verifying whether the vehicles were operating
as PHVs at the time the PCNs were incurred.

If this is not the information you are looking for please contact Graham
Hurt, Correspondence Support Manager - London Streets, at
[1][email address].

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Samantha Clarke-Jackman

Customer Service Manager - Group Customer Services

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Original Text

From: [FOI #43036 email]
To: [email address]
CC:
Sent: 26.08.10 02:19:05
Subject: Re: FOI Request - Wilton Road - PCNs for Private Hire

Dear Transport for London,

Thank you for your email dated 25 August 2010.

Could you please give me the figures for the months of June and
July 2010? I hope that this now falls within the limit of £450.

Yours faithfully,

d.little

show quoted sections

References

Visible links
1. mailto:[email address]

FOI, Transport for London

11 October 2010

Our ref: IRV-063-1011 & IRV-068-1011

Dear Mr Little

The internal reviews of TfL's handling of your FOI requests concerning
Wilton Road have been completed.

The reviews considered the correspondence associated with both of your
requests and noted that your first request regarding PCN appeals was
submitted on 12 July 2010 but due to an administrative error it was not
logged until 11 August 2010. The review noted that a draft response was
prepared soon after logging your request but due to delays in the sign-off
process TfL did not respond until 15 September.

In terms of your request for the number of PCNs issued to private hire
vehicles in June and July 2010, the review again found that due to delays
in the sign-off process, TfL failed to comply with your request within 20
working days. I understand that a response was sent to you on 11 October
2010.

For both requests, the reviews found that TfL contravened section 10 of
the Freedom of Information Act which requires public authorities to
respond to requests promptly and within 20 working days. On behalf of TfL
please accept my apologies for the way in which your requests were
handled. Steps have been taken to remove delays in the sign-off process.

I hope this information is of assistance. If you are dissatisfied with the
outcome of this internal review, you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act at the following address.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is available on the ICO's website ([1]www.ico.gov.uk).

Yours sincerely

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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FOI, Transport for London

11 October 2010

Our ref: IRV-063-1011 & IRV-068-1011

Dear Mr Little

The internal reviews of TfL’s handling of your FOI requests concerning
Wilton Road have been completed.

The reviews considered the correspondence associated with both of your
requests and noted that your first request regarding PCN appeals was
submitted on 12 July 2010 but due to an administrative error it was not
logged until 11 August 2010. The review noted that a draft response was
prepared soon after logging your request but due to delays in the sign-off
process TfL did not respond until 15 September.

In terms of your request for the number of PCNs issued to private hire
vehicles in June and July 2010, the review again found that due to delays
in the sign-off process, TfL failed to comply with your request within 20
working days. I understand that a response was sent to you on 11 October
2010.

For both requests, the reviews found that TfL contravened section 10 of
the Freedom of Information Act which requires public authorities to
respond to requests promptly and within 20 working days. On behalf of TfL
please accept my apologies for the way in which your requests were
handled. Steps have been taken to remove delays in the sign-off process.

I hope this information is of assistance. If you are dissatisfied with the
outcome of this internal review, you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act at the following address.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is available on the ICO’s website ([1]www.ico.gov.uk).

Yours sincerely

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

From: FOI
Sent: 21 September 2010 15:34
To: '[email address]'
Subject: RE: Internal review of Freedom of Information request - Wilton
Road, PCN appeals

21 September 2010

Our ref: IRV062-1011

Dear Mr Little

Thank you for your email in which you requested an internal review of your
Freedom of Information request.

An internal review will be conducted in accordance with the attached
procedure and will be completed as soon as possible and in any event by 14
October 2010. In the meantime, I will ask the business area responsible
for dealing with your request to respond as soon as possible.

Please contact me if you have any queries.

Kind regards

Matthew Towey | Compliance Adviser

Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL

T: 020 7126 3063/ auto 63063

show quoted sections

FOI, Transport for London

1 Attachment

21 September 2010

Our ref: IRV062-1011

Dear Mr Little

Thank you for your email in which you requested an internal review of your
Freedom of Information request.

An internal review will be conducted in accordance with the attached
procedure and will be completed as soon as possible and in any event by 14
October 2010. In the meantime, I will ask the business area responsible
for dealing with your request to respond as soon as possible.

Please contact me if you have any queries.

Kind regards

Matthew Towey | Compliance Adviser

Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL

T: 020 7126 3063/ auto 63063

show quoted sections

Alex Skene left an annotation ()

TfL mistakenly sent some messages intended for this FOI request to the wrong request on WhatDoTheyKnow. I've now moved them here for completeness, but the sequence of replies from TfL may now not be quite right, please check the order of the dates at the top of each reply.

Regards
Alex - WhatDoTheyKnow volunteer

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