Why was my Oyster Card accepted at Bromley North Station on Sunday?

Transport for London did not have the information requested.

Dear Transport for London,

We travelled to Bromley on Saturday, 6th Sept.14 to see Roy Chubby Brown at the Churchill Theatre (Great Night!). Transport for London recommended journey planner took us from Harrow on the Hill to Bromley North Station, as we were staying at the Travelodge close by. On returning to the station on Sunday, we tapped in with our Oyster cards and sat on the deserted platform waiting for a train. It was only by the grace of god that we didn't spend the whole day there, because no trains run from Bromley North Station on a Sunday! A local lady happened to spot us sitting on the platform and told us that there are no trains on a Sunday. Perhaps, Transport for London, could mention this to anyone going to Bromley North Station. Also, maybe it would be a good idea to shut the blxxdy gate on a Sunday and not leave the Oyster card machine on!!!!!

We await your response & a refund of two Oyster card journeys charged for at Bromley North Station in error.

Yours faithfully,

Jackie Lewis

FOI, Transport for London

Dear Ms Lewis,

 

Your email has been forwarded to Oyster customer services who will respond
to your query.

 

However, if you would like speak with Oyster directly, please call 0343
222 1234.

 

Yours Sincerely

 

Emma Flint

Information Access Adviser

Transport for London

 

 

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Transport for London

Ref:   1014754312 

Date: 10 September 2014.

 

Dear Ms Lewis 

 

Thanks for your enquiry via whatdotheyknow.com.

Please be aware that Bromley North station is not a TfL station, but is a
National Rail station managed by Southeastern.

As to why the station was open and the Oyster card readers were active
during a day they were not running a service, you would need to contact
Southeastern via any of the following contact details and ask them.

Southeastern

Customer Services

PO Box 63428

London

SE1P 5FD

 

Tel: 0845 000 2222

Web: [1]www.southeasternrailway.co.uk

Email: [2][email address]

 

As this is not an enquiry TfL can answer, we are not treating this enquiry
as a freedom of Information request.

 

I am aware whatdotheyknow.com is a public forum for freedom of Information
requests, so I wouldn't be able to investigate or resolve your Oyster
enquiry, as any answer I may give containing your personal information
could automatically be posted on whatdotheyknow.com  and I would be then
in breach of our data protection policy.

 

If your Oyster card has been overcharged then please contact us via our
[3]online enquiry form, using your personal contact email, or call us on
0343 222 1234 and once you have given us your Oyster card number, we can
resolve any maximum fare charge you may have incurred due to your issue
with Southeastern.

Thanks again for contacting us. If there is anything else we can help you
with, please reply to this email. Alternatively, you can speak to one of
our Customer Service Advisers on 0343 222 1234.

 

Kind regards       

Jay Bue               

Customer Service Advisor

Transport for London Customer Services.

 

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
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We aim to reply to all emails within ten working days.

If you wish to contact us with a new or unrelated query or look at our
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References

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