Why is the BSI so secretive about their dealings with these companies who use the BSI logo on their websites ??

maxine mcgill made this Freedom of Information request to British Standards Institution
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by British Standards Institution.

Dear British Standards Institution,
F. Bamford and Sons Ltd; who, use the BSI logo on their website, manufacture and install their own electronic door entry systems into public building such as blocks of flats, owned by housing ass'n Thirteen Group where tenants live and this company....F. bamford and Sons Ltd installed door entry systems in all communal entrances to blocks of flats for Thirteen Group housing ass'n.

I would like to know why staff at BSI would not enter into communications with myself after I had complained about being injured whilst entering the communal entrance to the block of flats where I live after F. Bamford and Sons Ltd had installed their own electronic door entry systems at the communal entrance.

F. Bamford and Sons Ltd had not only installed the electronic doors to the blocks of flats owned by Thirteen Group, but they also laid sheets of metal on the existing doorsteps ...and in the case of the block of flats where I live ...... F.Bamford and Sons Ltd FORGOT TO SHAVE OFF THE EXCESS METAL...which had created a "LIP", ie , a trip hazard.
I have been to visit identical blocks of flats owned by Thirteen Group housing ass'n and NONE OF THESE identical blocks of flats where F. Bamford and Sons Ltd installed their electronic doors HAVE AN OVERHANG OF METAL SHEET on the existing doorsteps(where there are doorsteps...as some blocks of these identical flats don't have a doorstep)

My foot got caught on the "LIP , as I was entering the communal entrance, and I went flying into the hallway and my head went smash into the corner of a brick wall....and I sustained a nasty head injury . I had 6 staples in my head injury . I have permanent nerve damage in my scalp which causes neuralgia and my eyesight has been affected .

How can BSI not communicate with myself after I have been injured through negligence by F. Bamford and sons Ltd who use your BSI LOGO on their website.

Thankyou for reading my request

Yours faithfully,

maxine mcgill

Dear British Standards Institution,

Please could you respond to my request for information.
You have delayed in your response
Thankyou
Yours faithfully,

maxine mcgill

cservices, British Standards Institution

Dear Ms McGill,

Thank you for your recent email regarding BSI.

I have forwarded your enquiry to [email address]

This department will be able to respond to your email, as it is about your certification with the BSI.

You may also contact them on (+44) 345 080 9000 if your enquiry is of an urgent nature.

Thank you.

Kind regards,

Sabs Nagra (Mrs)
Customer Services Advisor, Customer Relations

T: +44 345 086 9001 | F: +44 208 996 7001
[BSI request email]

BSI Group, 389 Chiswick High Road, London, W4 4AL, UK
bsigroup.com | Twitter | LinkedIn  
  

BSI Standards Limited is a member of BSI Group and is registered in England under number 7864997 with its registered address at 389 Chiswick High Road, London, W4 4AL, United Kingdom
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Dear cservices,

I have not had a reply yet.
Please can you let me know why I have not had a reply
Thank you
Yours sincerely,

maxine mcgill

Certification, British Standards Institution

4 Attachments

Hi Maxine,

 

Thank you for your enquiry.

 

Could you please re-send me your original email with your query?
Alternatively please feel free to call me on my number below.

 

Kind regards,

 

Jenny Lambert

Sales Support Co-ordinator

T: 01908 814969

[1][email address]

 

BSI Group, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes, MK5 8PP

[2]bsigroup.com | [3]Twitter | [4]LinkedIn        

 

[5]SB_RC_KM

 

BSI Assurance UK Limited is a member of BSI Group and is registered in
England under number 7805321 with its registered address at 389 Chiswick
High Road, London, W4 4AL, United Kingdom

Please consider the environment before printing this email

[6]SB---IIPS---RC

 

BSI Standards Limited is a member of BSI Group and is registered in
England under number 7864997 with its registered address at 389 Chiswick
High Road, London, W4 4AL, United Kingdom

Please consider the environment before printing this email

 

 

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Dear Certification,
Why are BSI so secretive about their dealing with companies who use the BSI logo ? F. Bamford and Sons Ltd use the BSI logo on their website. They manufactured and installed electronic door systems that they installed in the blocks of Thirteen Group housing ass'n flats and as part of the installation they laid sheets of metal on the existing doorsteps. In the block of flats where I live there is an overhang of metal sheet on the doorstep which has created a "LIP" ie a trip hazard. I tripped on the trip hazard and sustained a nasty head injury requiring 6 staples in my head wound. The othere identical blocks of Thirteen group housing ass'n flats which had same doors installed do NOT have the metal sheet overhanging the doorstep. Bamfords use the BSI logo. they didn't want to admit the truth that the "IMPROVEMENT WORK" WASN'T INSPECTED AND CERTIFIED (as required by statute PART M OF BUILDING REGULATIONS ACT ), Not only that but they lied and said the ovehang of metal sheet was WEATHERPROOFING ! Also they didnt deal with my complaint ...they ignored me ! So when i phone BSI , i am told that BSI canot talk with me ....so why the secrecy ?

Thankyou
Yours sincerely,

maxine mcgill

Dear British Standards Institution,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of British Standards Institution's handling of my FOI request 'Why is the BSI so secretive about their dealings with these companies who use the BSI logo on their websites ??'.

F.Bamford and Sons Ltd; MANUFACTURE AND INSTALL THEIR OWN ELECTRONIC DOOR ENTRY SYSTEMS INTO PUBLIC BUILDINGS SUCH AS HOUSING ASS'N FLATS
THEY INSTALLED THE DOORS AND AS PART OF THE INSTALLATION PROCESS THEY LAY SHEETS OF METAL ON THE EXISTING DOORSTEPS....AT THE COMMUNAL ENTRANCES ...THE WORK WASN'T INSPECTED BY MIDDLESBROUGH COUNCIL AND WASN'T INSPECTED BY F. BAMFORD AND SONS LTD; and there was an overhang of excess metal sheet which formed a "LIP" ie a trip hazard.

ARE YOU PEOPLE IGNORING ME OR ARE YOU BOTHERED THAT I TRIPPED ON THE TRIP HAZARD ????????

will you be congratualting F. BAMFORD AND SONS because they created a trip hazard that i tripped on a sustained a nasty head injury ?!

I was injured when i tripped on a trip hazard at the communal entrance to the block of housing ass'n flats where i live ...owned by Thirteen group hopusing ass'n...

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

maxine mcgill

MK customerservices, British Standards Institution

Good Morning Maxine,

Thank you for your email.

Due to data protection, we are unable to share any information with you about our customers. I can only confirm the validity of a certificate. I am sorry that Bamford and Sons Ltd have not reached to you yet with a response, my only suggestion would be to chase this up as unfortunately this is something that I cannot assist with. If you feel that Bamford and Sons Ltd are not compliant with their BSI standard then I will be more than happy to pass this over to our complaints team to look into.

I hope this is helpful and im sorry I couldn't be of anymore help.

Should you require any further assistance, please do not hesitate to contact our Customer Services team on 0345 080 9000 and select option 3.

Chloe Morgan
 
Customer Services Representative
Customer Planning and Engagement
T: 0345 080 9000, option 3
[email address]

BSI Group, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes, MK5 8PP
bsigroup.com | Twitter | LinkedIn    
 

 
BSI Assurance UK Limited is a member of BSI Group and is registered in England under number 7805321 with its registered address at 389 Chiswick High Road, London, W4 4AL, United Kingdom
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cservices, British Standards Institution

3 Attachments

Dear Ms McGill,

 

Thank you for your email query.

BSI publishes and sells British Standards, which are intended as codes of
practice, and are used voluntarily. They do not have the same status as a
regulation or legal requirement.

 

Some standards a company may hold are enforced by BSI through testing
procedures or auditor visits, but most standards are self - declared,
(i.e.) the company works to the standard, and they can declare that they
conform to the British standard. This self-declaration is different to
being tested by a third party test house to check conformance to a
standard.

 

If a company are claiming to be working to a standard and are not, it is
illegal under the Trades Description Act.

In most cases, if you have an issue with a product or service from a
company you have dealt with, I would advise you to contact your local
Trading Standards Office through your local Council. They would be the
first point of contact for any consumer complaint. Trading standards may
recommend you contact us, or may contact us on your behalf if they feel it
appropriate for BSI to be involved in the matter.

Please click on the link below for the Trading Standards
[1]http://www.tradingstandards.gov.uk/

 

Please click on the link below to find your local Trading Standards
[2]https://www.gov.uk/find-local-trading-st...

 

Should you have any queries or require further assistance please do not
hesitate to contact us.

 

Kind regards,

 

Lewis Stewart

Customer Services Administrator, Customer Relations

 

T: +44 345 086 9001 | F: +44 20 8996 7001

[3][BSI request email]

 

BSI Group, 389 Chiswick High Road, London, W4 4AL, UK

[4]bsigroup.com | [5]Twitter | [6]LinkedIn    

 

 

[7]SB---IIPS---RC

 

BSI Standards Limited is a member of BSI Group and is registered in
England under number 7864997 with its registered address at 389 Chiswick
High Road, London, W4 4AL, United Kingdom

Please consider the environment before printing this email

 

 

 

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