Why did this bus journey fail to operate.

The request was successful.

Michael Johnson

Dear Transport for London,

Under the Freedom Of Information Act laws i would like to know what happened to the RATP London United route N9 bus service on the 01:41 Heathrow Airport T5 to Aldwych 03:02 journey just now this morning in the early of hours of Sunday 09/06/2019 which has failed to turn up and can you please explain the reasons for this.

Yours faithfully,

Michael Johnson

Lewis Western left an annotation ()

A bus didn't turn up? That would be a customer service question rather than asking for data via a Freedom of Information request.

FOI, Transport for London

Dear Mr Johnson,

 

TfL Ref: FOI-0719-1920

 

Thank you for your request received by Transport for London (TfL) on 9^th
June 2019 asking for information about the N9 bus service from Heathrow
Airport to Aldwych.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 5^th July 2019. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Johnson,

 

TfL Ref: FOI-0719-1920

 

Thank you for your email of 9^th June 2019 asking for information about
the N9 bus service from Heathrow Airport to Aldwych.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold the information you require.

 

You asked:

 

“I would like to know what happened to the RATP London United route N9 bus
service on the 01:41 Heathrow Airport T5 to Aldwych 03:02 journey just now
this morning in the early of hours of Sunday 09/06/2019 which has failed
to turn up and can you please explain the reasons for this.”

 

Although the incoming bus departed Aldwych on time it got delayed by heavy
traffic in central London and arrived at Heathrow Central Bus Station half
an hour later than scheduled. Furthermore, while performing the incoming
trip the bus got soiled, so it became unsuitable for further operation and
was required to be taken back to Stamford Brook garage where it was
swapped with another bus. The 01:41 service was therefore unable to depart
Heathrow T5 on time due to the late arrival of that substitute bus. The
next available trip departed Heathrow T5 on time.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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