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Who do I file a compliant to regarding 'misconduct in public office' several members of Sandwell and West Birmingham CCG

We're waiting for LJoNes to read a recent response and update the status.

Dear NHS England,

I have over the last two /3 years asked Sandwell and West Birmingham Clinical Commissioning Group to inform me who I raise a complaint, my complaint is of the gravest kind, including bullying, harassment, failure to follow NHS policies and procedures, FOI request legislation, employment law and human right, perjury in court and misuse of public money, abuses which continue to this very day. On each occasion SWBCCG have informed me NHS England, NHSE (please see their latest response FOI 18354) is the correct point of contact. In the first instance, I was directed to Andrew Reed, Director of Commissioning Operations who advised that it was not him, In the second I was directed to Sue Doheny, Acting Director of Commissioning Operations, who advised IT WAS her and that she would investigate matters, but then failed to do so, going on to ignore my e-mails when all I was asking for was a progress update.

As this matter has not yet been resolved as of last year, let alone investigated, I again asked SWBCCG who I direct a complaint to with them again providing NHSE as a source to direct my complaint, but on the last two occasions they have refused to supply me with a named officer, as a consequence I have been required to approach other NHS Bodies, who have assisted me by stating that my complaint should be directed to NHSE. SWBCCG have directed me 3 times to NHSE, Walsall CCG have also given me the same contact. In addition I have been directed 2 times by National Guardians office (by two different officers, in contrast NHSE direct me to their organisation), NHS Commissioners, Healthwatch Walsall (informed me I needed to speak with Alison Tonge, Director of Commissioning Operations, NHSE (whose phone, has continually rung out, later again through my own endeavours, I located the main switchboard number for NHSE when I was informed last week that the lady isn't listed, I was duly given a contact for her boss, but was put through to another department who were unable to supply a correct contact. I did later find a number for her PA who took my call, but to date I have not yet received a call-back despite the urgency of my request.

Also, I have contacted others after reading various NHS publications, which inform me that Clinical Commissioning Groups (CCG) are in the first instance, accountable to Director of Commissioning Operations, NHSE, in SWBCCG case via Assurance and Delivery teams based at Midlands and East office but are ultimately accountable to Simon Stevens, who is the Accountable Officer for NHSE in addition to his role as Chief Executive Officer, who in turn is accountable to the Secretary of State for Health and to Parliament. I note on NHS Jobs that NHSE leads NHS in England.

In addition, CCG are accountable to their members, to patients, staff, non-executives members, lay members, independent committee members and Governing Body members (SWBCCG have not provided any contact details) and some of their members have blatantly ignored my requests for information.

Due to the gravity of my complaint, I have also sent notice to Simon Stevens and members of NHSE Board. Simon Stevens informed me he has no knowledge of my complaint, which is very out of order as when I contacted NHSE Call-centre I was advised that staff in Redditch don't deal with Simon Stevens or the Boards correspondence which are forwarded on to his PA. I see from NHSE Annual Report that 21 people work in Chief Executives office, but in my case I received a reply from Redditch, which was wholly inadequate given the seriousness of my complaint and the named person's to whom my complaint was sent.

Given that I am clearly being given the run around by various departments, can you please provide me with a definitive reply, informing me who I file a complaint with, in regards to conduct of the Chair, Accountable Officer, Very Senior Managers, HR Manager, Small cohort of managers and some members of SWBCCG Governing Body. I notice, that when previous occasions allegations of impropriety have been directed at CCG, matters have been investigated by NHSE and in some case jointly with NHS Improvement - therefore why has my complaint been directed back to SWBCCG who as you know has already been caught out by whistleblowers for failures in financial management and governance. I am aware that in their dealings SWBCCG have lied to NHSE, court of law and others as means of covering up internal failures and fooling NHS Bodies into believing they are a high performing CCG, which evidence confirms is clearly not the case, now right - up to present day and never have been.

I look forward to my long awaited reply and if you state again it is not NHSE then can you inform me who does deal with such complaints and who I report SWBCCG for repeatedly providing me with false contact details. If, however, it is NHSE staff who have provided misleading information, both perverting the course of justice, can you please advise to whom I report matters. And also clarify, why so many NHS Bodies are of the opinion that a complaint of this nature should be investigated by NHSE. Either way, I would like a full and final answer to my simply question.

Yours faithfully,

LJoNes

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Sir/Madam

 

Thank you for your email of 29^th August 2018.

Your enquiry has been allocated a reference number of CAS-484583.  Please
quote this in any further communication.

 

Unfortunately this is not enough information for us to be able to respond
to your email / enquiry. Can I ask you to respond with the following;

 

·         Your full contact details

·         Further details about your complaint

 

Please provide further information if you wish us to look into this for
you.

 

Regards

 

Amarah

 

NHS England

PO Box 16738 | Redditch | B97 9PT

0300 3 11 22 33

[1][NHS England request email]

[2]www.england.nhs.uk

 

 

 

show quoted sections

Dear CONTACTUS, England (NHS ENGLAND),

Please note, by looking back on correspondence I note that SWBCCG have also informed my MP that it is NHSE who I am required to file a complaint. Therefore, all I require of you is a contact number of the relevant person/s. I also, recall that Healthwatch Sandwell also directed me to NHSE, whilst they did not initially know the answer to my question, they promised to find out, a short time later via post they forwarded onto me NHSE complaints policy via.

As I am sure you will know the National Guardians office is partially funded by NHSE and NHS Commissioners represents all Clinical Commissioning Groups, therefore, I am confident they are reliable sources of information.

On your own website, I can see that Simon Stevens along with others who sit on NHSE Board in a webcast reassures NHS staff that there is 'no wrong' door a NHS Whistleblower can contact NHSE for help and also that Bullying and Harassment will not be tolerated. It is that help which I am seeking now and have been for some considerable time. Please be aware, that my case is much more than Bullying and Harassment, as matters, involve collusion between a number of senior managers, deliberately supplying false information, changing statements,/ tampering with evidence, mis-appropriating public money, failing to disclose 'conflicts of interest', providing false witness statements to a judge, providing NHSE and HSJ with false assessments, carrying out 'sham' internal investigations, lying in formal hearings, failing to follow, acts of law, etc. But, importantly, failing to ensure 'health and safety' of staff by carrying out checks as promised on staff members mental and physical health. Making false promises and assurances, lying to Ministry of Justice officers of the court and a hearing panel, in full knowledge that what they were doing was unlawful and deceitful.

I am also informed that those to whom NHSE pays a high salary, much will be expected of them, therefore, I also need to know who I file a complaint against Sue Doheny for her scandalous behaviour and also query, why an organisation, such as NHSE, itself has such poor governance protocols which prevent people from filing a complaint swiftly; equally poor systems, whereby staff are either not listed on telephone directories or when they are, they fail and their PA's fail to respond and NHSE refuse to share contact details. How many contacts, via how many routes is a complainant expected to follow, before they are finally matched up with the correct Director who will receive a complaint? E-mails I have sent to named individuals, such as Simon Stevens, but have not been passed on, nor have data breaches been investigated as promised, as when I contacted NHSE on an earlier occasion, an out of office acknowledgement confirmed my e-mail had been received by a third party, with a NHS Digital e-mail account. Its been two years since the data breach occurred and I am still awaiting the outcome of NHSE internal investigation, please confirm when I can expect an outcome.

Yours sincerely,

LJoNes

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Sir/Madam

 

Thank you for your email of 3^rd September 2018.

 

If you wish to raise a complaint you can choose to do so to either your
healthcare provider (the organisation where you received the NHS service,
for example your hospital, GP surgery or dental surgery) or to the
commissioner (the organisation that pays for the service or care you
received). This will vary depending on the NHS service you are complaining
about. NHS England is the commissioner if your complaint is about primary
care services such as GPs, dentists, opticians or pharmacy services.

If you would like NHS England, as commissioner to investigate your
complaint we will need further information as follows:

 

o The name and contact details of the service you are complaining about
o Details of the complaint such as what you are unhappy about, when the
incident was and what outcome you would like to achieve as a result of
making the complaint
o If the complaint is not about you as the patient, please provide
details including full name, date of birth, postal address and
telephone number of the patient
o We will also require consent to contact the service provider in order
to investigate a complaint.
o If you are the patient please confirm your agreement to this. If you
are not the patient, further consent may be required and you will be
contacted by a complaint manager about this.

 

Further information on the complaints procedure can be found on our
website: [1]https://www.england.nhs.uk/contact-us/co...

 

If you require any further information or wish to speak to someone about
your enquiry, please contact NHS England at the email address and
telephone number shown below.

 

 

Regards

 

Amarah

 

 

NHS England

PO Box 16738 | Redditch | B97 9PT

0300 3 11 22 33

[2][NHS England request email]

[3]www.england.nhs.uk

 

 

 

 

 

show quoted sections

Dear CONTACTUS, England (NHS ENGLAND),

Dear NHS England

As an organisation which leads the NHS in England and as you are legally known as the National Commissioning Board, an organisation who is responsible to Government and to Parliament for all commissioning operations in England, I am quiet rightly shocked that you do not know the role of a Clinical Commissioning Group (CCG). Given that, in law NHS England has a duty to carry out an annual assessment on each CCG, ensuring they are fit to practice, your organisation will know and understand that CCG's do not provide direct patient care, but commission services to ensure care is provided.

Therefore, can you just supply me with the information I have asked for, which in subsequent weeks I have been informed by Dr Paul Watson secretary is the Director of Commissioning Operations, Midlands and East Area Team, a role which is currently held by Alison Tonge.

I will of course, also require an explanation as to why when I first contacted the then Director of Commissioning Operations, Andrew Reed (on the advise of SWBCCG)I was informed that I had made contact with the wrong person, but later when I contacted Sue Doheny, Acting Director of Commissioning Operations (through my own endeavours), I was informed that I had contacted the correct person and when I spoke with and e-mailed Ms Doheny directly, she informed me she would investigate my concerns then failed to return my e-mails, despite opening and reading them, thus no progress update of an outcome of her investigation was ever communicated to me.

Further, it is also reasonable given the length of time of waiting, that I am also informed of the outcome of investigation NHS England's, Governance and IT department advised me they would complete, which also is still outstanding. To refresh memories, when I initially made contact with NHS England, I received an Out of Office reply from a person not listed on the send, cc, or bcc and on checking their e-mail account it can be seen that they did not have and NHSE account, but that of an organisation, which has subsequently renamed itself NHS Digital. How would it be possible for two totally separate organisations to receive one another's e-mal communications.

Finally, as NHSE Board members has said in its recorded meetings that 'there is no wrong door by which a 'whistleblower' can approach them for help and that they (Simon Stevens) have met with 'Whistleblower', why when I made contact was my communication not forwarded to Simon Stevens and other members of NHSE Board/Senior Management team who where the named and intended recipients of my e-mail. More so, given that NHSE Call Centre staff have informed me that they do no respond to Mr Stevens mail or that addressed to members of NHSE Board. In one legal process SWBCCG has informed us that they did have a 'whistleblower', but in another legal process, just one month apart they informed us that they have never had a whistleblower, whereas to my knowledge there has been at least three.

Could you please confirm the grade of Call Centre call handlers, specifically Amy Sharp and Laura MacKenzie and what authority they received from me or members of NHSE Board to deal with correspondence I had addressed to the CEO and members of NHSE board/Senior Management team, especially as when I asked the question of Simon Stevens in person he informed me, 6 months later that he had no knowledge of my letter to him and other board members and senior staff. Please explain as it can be seen there have been a great number of breaches in Professional Standards, Governance protocols and IT governance.

NHSE also confirm, by quoting a passage from St Lukes Gospel, that those who have been given much, much will be expected of them. I am aware of Sandwell and West Birmingham paying GP's salaries 18 times greater than that of average pay, also nurses earning amounts 13 times greater than ordinary pay. Inexperienced and staff new to Commissioning have moved 4 NHS bands in one career move, staff have received promotion in matter of weeks of joining the organisation, etc. Head of Financial Management, did not gain a financial management qualification until end of tenure in post some 10 years later. Staff appointed to role requiring clinical expertise when they had non, staff appointed to roles which required degree and post grad knowledge and experience, the successful candidate did not have either. Senior Mental Health Children's Commissioner, informed other staff that she did not have any MH qualifications, but was a child once so that was qualification enough, she then failed to ensure any one of 15 MH contracts had a Service Specification in place The Chair was given £30k rise in remuneration despite a member of CCG own Board, a local GP and MH Pratictioner and his partner stealing £153k from the organisation, when brought before a court the judge noted the lack of financial management and poor governance. In the year following the thefts, along with the chair receiving a huge increase, all members of the board received increases in salary/remuneration.

The discrepancies are so vast it would be hard to list them here. Suffice to say, though when they were brought to managements attention, they covered up the extent of poor leadership and then set about abusing staff who made reports. Management and HR Manager have altered papers, lied to judge to stop this matter reaching its rightful conclusion. as a consequence of their actions they have left me in poor health, for fulfilling my contract of employment, in that all NHS staff have not only a right to report wrongdoing, but a duty. In 2014, they gave me a HR policy which had expired in 2007, which was not written by SWBCCG who did not commence its operation until 2012, nor was it written by any predecessor organisation, but by a predecessor organisation twice removed who ceased its operation in 2008. There governance was so poor, management or its Board did not pick this up and when it was pointed out to them, Julie Jasper and Dr Harding, Alice McGee, James Green, Sharon Liggins and Andy Williams all considered it OK for an organisation receiving public money and paying for support (£3m annually at that point, over £1m Board remuneration, £2m on consultants and around £6m to staff to not have picked up that this and many more HR policies were not in place. Between 2005, the date the policy was written and 2014 when it was given to me their has been 34,000 pieces of legislation laid before parliament. If much is expected to senior managers why have they not been asked to account for this and greater failures, not least the 'Duty of Care' they have to all of their staff. I would expect a full and proper investigation, not least that other members of staff have reported the same or similar concerns.

So far, no-one has investigated there scurrilous behaviours and now there is evidence that they continue to act in same way with other staff and have not taken any learning from earlier oversights and omissions, failures and lies. When Tribunal are a last resort in any dispute resolution, SWBCCG used as a first measure ignoring free services, such as ACAS Early Resolution, and when tribunals cost on average £8k to a full merits hearing, SWBCCG despite saying several times, that a claim 'had a nil financial value' and they spent £3m on Support services, which included use of 12 HR officers and Andy Williams, Accountable Officer is CIPD qualified practitioner, but they used top London Law firm of solicitors and a top London barrister, despite being a small (33 staff to 128 people) and based in West Bromwich, in end they were on a trajectory to spent £350,000 on a case which had NO FINANCIAL VALUE in THEIR opinion, when it should reasonably been in the skill level of Andy Williams and 12 HR managers who worked for Midland and Lancashire Commissioning Support Service (MLCSU), who at the time provided SWBCCG with HR Support. Despite, having 12 HR officers at his disposal Andy Williams insisted in utilising the expertise of only one manager, Ms Alice McGee, who subsequently altered records and fabricated stories, neither were able to provide evidence. they along with Sharon Liggins, lied to judge and failed to ensure I was well enough to attend a hearing. Tests and assessments taken at the time, confirm I was 10/10 suicide risk, 10/10 anxiety, I was in middle of receiving Mental Health Counselling, such was the shock of being bullied by members of my own management team, My blood pressure, was at acute crisis level with readings being as high as 248/182. Private tests also revealed that the stress had led to a series of TIA, stenosis of left artery of my brain had become 100% occluded, I had oedema. My metabolic age was recorded as 69 and later 71 years of age when I had just turned 54 and 56 years of age. Management failed to disclose, facts which contradicted their version of events. In 2013-15, they said I was not cabable of doing any admin job, even though I commenced my career in admin in 1978. They failed to mentioned that I had earlier had my contract extended 5 times, that I had been chosen for numerous development opportunities, that I had gained a place on NHS Leadership course, at the same time as gaining a University place to study Commissioning of Healthcare Services. I was shortlisted for Band 4, 5, 6 roles and engaged on development programme band 6/7 level, but after reporting concerns, I no longer considered suitable for any work, even Band 4 and I am bullied and harassed, in an attempt which I know now was to make me leave. I didn't so the bullying continued, this was never investigated. No witnesses were invited to my hearing, no evidence was presented (I was too ill and they failed to present evidence to back up their arguments), the person Ms Claire Lea who wrote investigation report was also not invited, she has subsequently informed me that she did not write some things in her own report. Ms June Mills who sat on panel has subsequently informed me that she was not part of decision making process, but was invited to provide HR advice only, if required. In SWBCCG Witness statement, set before a judge, Sharon Liggins stated that it was the 'unanimous decision of panel to dismiss.... Ms McGee and Andy Williams failed to inform the panel that SWBCCG had failed to follow UK laws in a great number of areas. Ms McGee lead the work when she was not employed by SWBCCG and her role was to advise SWBCCG on areas of law, which would have been understood by Andy Williams, due to his CIPD qualification and fact he married to senior HR Manager at that time.

SWBCCG were in breach of Public Law as when 163,000 solicitors on Law Society roll and numerous HR consultancy firms, plus other investigator forms, such as British Institute of Investigators SWBCCG chose their own solicitor, Capsticks to carry Whistleblowing (who were also given 2005 -2007 policy in July 2014 and NO STATEMENT from me, which a year later had still not been filed by DR Harding, Chair and Alison Hodgson, Director of Quality and Governance), Claire Lea also worked for Capsticks, also they used CW Audit Services to carry out work who it later emerged did not hold notes but they were left with SWBCCG/MLCSU (those subject to investigation), when I asked for copy of the notes Paul Westwood, CW Audit Services sent a Data Subject Access request to SWBCCG, showing he too was in breach of NHS Fraud policy and procedures. SWBCCG used CW Audit Services despite having been in a client / customer relationship for years and also when their are 100's of Audit firms who offer the same service, No 'Conflict of Interest' were declared, they also used 'independent' board member, Richard Nugent who it emerged, because senior manager shared confidential spreadsheet with staff, that he was not an independent Board member as he had an NHS Employee Electronic Record and earned supplementary earnings for providing SWBCCG with Architect advise, as well as being an NHS pensioner. James Green, Director of Finance who is responsible for having Whistleblowing policy in place and supporting staff who carry out their duty as an employee in reporting concerns, advised me in a letter that I had been 'vexaxious' for raising concerns, so he not only failed to ensure financial controls in place, which led to two senior members of SWBCCG stealing £153k, but he also failed to have Whistleblowing policy in place (which I notice has again been allowed to lapse), and he failed to ensure staff members are supported when reporting matters of concern. He also accepted increase in salary when he knew he had failed in his duties, several times over. from his letter, it can be seen that he also does not know the legal definition of 'vexatious' nor by his actions does he know his responsibilities as guardian of 'whistleblowing' policy and procedures.

Whilst in the case of SWBCCG senior staff and board members much is given, but it is clear little is expected the opposite to what NHSE expects of CCG's.

Can you please define NHSE definition of 'independent' and 'Public Law 'Conflict of Interest' has both have been breached, by use of sham processes.

And as more than two people have made the same accusations, what id NHSE going to do to investigate a matter that should have been investigated as long ago as mid 2015, prior to my stroke and mental breakdown.

Yours sincerely,

LJoNes

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear L Jones,

 

Freedom of Information Request Acknowledgement (Our Ref: FOI-057435)

 

Thank you for your communication dated 20 September 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘Health and High quality care for all, now and for future generations’

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Dear FOI, England (NHS ENGLAND),

Please note, the overall time for reply as NHSE already understands is a MAXIMUM of 20 days, therefore the clock does not restart every time NHSE fails to provide a full and final response. Consequently, this request is now long overdue for what is a simply request, which requires a simply reply using primary information which is already available to NHSE.

Yours sincerely,

LJoNes

FOI, England (NHS ENGLAND), NHS England

Dear L Jones,

 

Re:      Freedom of Information request (Our Ref: FOI-057435)

 

Thank you for your Freedom of Information (FOI) request dated 20 September
2018.

 

Your exact request was:-

 

“As an organisation which leads the NHS in England and as you are legally
known as the National Commissioning Board, an organisation who is
responsible to Government and to Parliament for all commissioning
operations in England, I am quiet rightly shocked that you do not know the
role of a Clinical Commissioning Group (CCG). Given that, in law NHS
England has a duty to carry out an annual assessment on each CCG, ensuring
they are fit to practice, your organisation will know and understand that
CCG's do not provide direct patient care, but commission services to
ensure care is provided.

 

Therefore, can you just supply me with the information I have asked for,
which in subsequent weeks I have been informed by Dr Paul Watson secretary
is the Director of Commissioning Operations, Midlands and East Area Team,
a role which is currently held by Alison Tonge.

 

I will of course, also require an explanation as to why when I first
contacted the then Director of Commissioning Operations, Andrew Reed (on
the advise of SWBCCG)I was informed that I had made contact with the wrong
person, but later when I contacted Sue Doheny, Acting Director of
Commissioning Operations (through my own endeavours), I was informed that
I had contacted the correct person and when I spoke with and e-mailed Ms
Doheny directly, she informed me she would investigate my concerns then
failed to return my e-mails, despite opening and reading them, thus no
progress update of an outcome of her investigation was ever communicated
to me.

 

Further, it is also reasonable given the length of time of waiting, that I
am also informed of the outcome of investigation NHS England's, Governance
and IT department advised me they would complete, which also is still
outstanding. To refresh memories, when I initially made contact with NHS
England, I received an Out of Office reply from a person not listed on the
send, cc, or bcc and on checking their e-mail account it can be seen that
they did not have and NHSE account, but that of an organisation, which has
subsequently renamed itself NHS Digital. How would it be possible for two
totally separate organisations to receive one another's e-mal
communications.

 

Finally, as NHSE Board members has said in its recorded meetings that
'there is no wrong door by which a 'whistleblower' can approach them for
help and that they (Simon Stevens) have met with 'Whistleblower', why when
I made contact was my communication not forwarded to Simon Stevens and
other members of NHSE Board/Senior Management team who where the named and
intended recipients of my e-mail. More so, given that NHSE Call Centre
staff have informed me that they do no respond to Mr Stevens mail or that
addressed to members of NHSE Board. In one legal process SWBCCG has
informed us that they did have a 'whistleblower', but in another legal
process, just one month apart they informed us that they have never had a
whistleblower, whereas to my knowledge there has been at least three.

 

Could you please confirm the grade of Call Centre call handlers,
specifically Amy Sharp and Laura MacKenzie and what authority they
received from me or members of NHSE Board to deal with correspondence I
had addressed to the CEO and members of NHSE board/Senior Management team,
especially as when I asked the question of Simon Stevens in person he
informed me, 6 months later that he had no knowledge of my letter to him
and other board members and senior staff. Please explain as it can be seen
there have been a great number of breaches in Professional Standards,
Governance protocols and IT governance.

 

NHSE also confirm, by quoting a passage from St Lukes Gospel, that those
who have been given much, much will be expected of them. I am aware of
Sandwell and West Birmingham paying GP's salaries 18 times greater than
that of average pay, also nurses earning amounts 13 times greater than
ordinary pay. Inexperienced and staff new to Commissioning have moved 4
NHS bands in one career move, staff have received promotion in matter of
weeks of joining the organisation, etc. Head of Financial Management, did
not gain a financial management qualification until end of tenure in post
some 10 years later. Staff appointed to role requiring clinical expertise
when they had non, staff appointed to roles which required degree and post
grad knowledge and experience, the successful candidate did not have
either. Senior Mental Health Children's Commissioner, informed other staff
that she did not have any MH qualifications, but was a child once so that
was qualification enough, she then failed to ensure any one of 15 MH
contracts had a Service Specification in place The Chair was given £30k
rise in remuneration despite a member of CCG own Board, a local GP and MH
Pratictioner and his partner stealing £153k from the organisation, when
brought before a court the judge noted the lack of financial management
and poor governance. In the year following the thefts, along with the
chair receiving a huge increase, all members of the board received
increases in salary/remuneration.

 

The discrepancies are so vast it would be hard to list them here. Suffice
to say, though when they were brought to managements attention, they
covered up the extent of poor leadership and then set about abusing staff
who made reports. Management and HR Manager have altered papers, lied to
judge to stop this matter reaching its rightful conclusion. as a
consequence of their actions they have left me in poor health, for
fulfilling my contract of employment, in that all NHS staff have not only
a right to report wrongdoing, but a duty. In 2014, they gave me a HR
policy which had expired in 2007, which was not written by SWBCCG who did
not commence its operation until 2012, nor was it written by any
predecessor organisation, but by a predecessor organisation twice removed
who ceased its operation in 2008. There governance was so poor, management
or its Board did not pick this up and when it was pointed out to them,
Julie Jasper and Dr Harding, Alice McGee, James Green, Sharon Liggins and
Andy Williams all considered it OK for an organisation receiving public
money and paying for support (£3m annually at that point, over £1m Board
remuneration, £2m on consultants and around £6m to staff to not have
picked up that this and many more HR policies were not in place. Between
2005, the date the policy was written and 2014 when it was given to me
their has been 34,000 pieces of legislation laid before parliament. If
much is expected to senior managers why have they not been asked to
account for this and greater failures, not least the 'Duty of Care' they
have to all of their staff. I would expect a full and proper
investigation, not least that other members of staff have reported the
same or similar concerns.

 

So far, no-one has investigated there scurrilous behaviours and now there
is evidence that they continue to act in same way with other staff and
have not taken any learning from earlier oversights and omissions,
failures and lies. When Tribunal are a last resort in any dispute
resolution, SWBCCG used as a first measure ignoring free services, such as
ACAS Early Resolution, and when tribunals cost on average £8k to a full
merits hearing, SWBCCG despite saying several times, that a claim 'had a
nil financial value' and they spent £3m on Support services, which
included use of 12 HR officers and Andy Williams, Accountable Officer is
CIPD qualified practitioner, but they used top London Law firm of
solicitors and a top London barrister, despite being a small (33 staff to
128 people) and based in West Bromwich, in end they were on a trajectory
to spent £350,000 on a case which had NO FINANCIAL VALUE in THEIR opinion,
when it should reasonably been in the skill level of Andy Williams and 12
HR managers who worked for Midland and Lancashire Commissioning Support
Service (MLCSU), who at the time provided SWBC.”

NHS England holds some recorded information in relation to this request.

 

Please note that the FOI Act gives you the right to ask any public sector
organisation for the recorded information they have on any subject. You
can ask for any information you think a public authority may hold. The
right only covers recorded information which includes information held on
computers, in emails and in printed or handwritten documents. Your request
can be in the form of a question, rather than a request for specific
documents, but the authority does not have to answer your question if this
would mean creating new information or giving an opinion or judgment that
is not already recorded. If a public authority does not hold recorded
information relating to your question, they will advise you that they do
not hold the information.

 

As such NHS England has interpreted your request under the FOI act to
relate to;

 

 1. Outcome of investigation NHS England's by the Governance and IT
department
 2. Confirm the grade of Call Centre call handlers
 3. Authority of NHS England’s customer contact centre to deal with
correspondence addressed to the CEO and members of NHSE board/Senior
Management team

 

If we have misinterpreted this element of your request, please do not
hesitate to contact us using the information provided at the end of this
message.

 

In relation to question one, NHS England may hold information relevant to
your request.  However, we are unable to begin processing your request
without further clarification.

 

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

 

We would be grateful if you could provide further detail in relation to
the investigation that will allow NHS England to identify the specific
investigation referred. As such can you possibly provide identifying
details of the case (e.g. case reference, name of team investigating, date
investigation commenced, email address of team dealing with
investigation).

 

Please be assured we are keen to assist with your enquiry. However, we
cannot guarantee that Section 12 or any other exemptions under the FOI act
will not apply to any further information requested.

 

Please send your clarified request to [1][NHS England request email] quoting
your reference number as it appears in the subject bar.

 

In relation to question two, please find a table below showing the
breakdown of banding for roles within NHS England’s Customer Contact
Centre.

 

 

Band (Agenda for Customer Contact Centre Role
Change)
4 Customer Contact Centre Advisor
5 Customer Contact Centre Case Officer/Team
Supervisor
6 Customer Contact Centre Team Manager Case
Manager
7 Customer Contact Centre Senior Case Manager
8a Customer Contact Centre Manager
8c Senior Customer Contact Centre Manager

 

 

However in relation to the salary for specific employees, NHS England
considers this information to be exempt under section 40 of the FOI Act.

 

Information is exempt under section 40(2) where that information
constitutes personal data (other than that of the requester) and one of
the conditions set out in section 40(3) is satisfied. Under the FOI Act
disclosure of this information would contravene data protection
principles. Section 40(2) is an absolute exemption and therefore not
subject to the public interest test when considering disclosure of
information.

 

In relation to question three, a large volume of correspondence is
addressed to the CEO and it is not practicable for him to personally read
all such correspondence. A large volume of correspondence is also
addressed to other members of the NHS England Board. Our customer contact
centre has been established with the full support of the board to handle
correspondence and telephone queries from members of the public.

 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [2]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [3][NHS England request email]

 

Please quote the reference number FOI-057435 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [4][email address]  

Website: [5]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

To communicate with NHS England regarding Freedom of Information (FOI)
requests, enquiries or complaints we ask these are sent directly to NHS
England’s customer contact centre. This is to ensure all communications
are progressed correctly. Their postal address, telephone number and email
details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[6][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [7][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

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Dear FOI, England (NHS ENGLAND),
Despite NHS England (otherwise known as NHS Commissioning Board) informing my MP Eddie Hughes, myself and others that they are not the regulator for Clinical Commissioning Groups it has been interesting to read various publications dated February - July 2019, newspapers reports, Wikipedia, Health Service Journal and parliamentary questions and comment, which note the following.

Maddy Ruff, accountable officer at NHS Sheffield Clinical Commissioning Group, said: “We can confirm that in November {2018}," NHS England commissioned an independent assessment of the CCG’s leadership and culture as part their role as our regulator". As you know Clive Betts, MP raised the matter following concerns from his constituents and others.

And in response to a question in parliament raised by Lord Blunkett, see below:
Lord Blunkett: To ask Her Majesty's Government, further to the review of the Sheffield Clinical Commissioning Group (CCG), what plans they have to (1) ensure the protection of whistleblowers, (2) take action to restore confidence in the operation of that CCG, and (3) refresh that CCG's decision-making structure.

Baroness Blackwood of North Oxford: The Parliamentary Under-Secretary for Health and Social Care
"NHS England commissioned an independent assessment of the Clinical Commissioning Group’s (CCG) leadership and culture as part of their role as the CCG’s regulator". The independent assessor did not uncover any issues on whistleblowing therefore the report does not make recommendations on their approach to whistleblowing. However, NHS England are always keen to learn and improve how we listen and respond to staff.

Note: NHS England has refused to listen and learn to my story, stating they only deal with matters in regards to their own staff (their Senior Board minutes present a different view) and the National Freedom to Speak Up Guardians office service, who are partly funded by NHS England have also refused to investigate my concerns, which is alarming given the issues and severity of abuse involving more than one person, the number of NDA's which have now been issued, the number of whistleblowers, financial theft by senior GP and Manager and that several papers state the service would be put in place to assist ALL employees of NHS and they do take instructions from Primary Care staff who are employed in private sector GP practices.

Sheffield CCG takes all concerns raised by staff very seriously and invites anyone who has concerns to raise them under its Freedom to Speak Up: Raising Concerns (Whistleblowing) Policy and/or Dignity at work (prevention of bullying and harassment) policy. The CCG encourages staff to speak up and is committed to dealing with them responsibly and professionally.

NHS England will be developing an improvement plan, with input from staff and partners, to systematically address all the issues in the report

In recent days another member of staff has commented ‘Just glad I have left the “evil place”. The person goes on to say how they have been left physically and mentally exhausted by management handling of matters. As I reported to HR Manager in 2015 in my capacity of staff representative, I was advised by a number of SWBCCG employees that two members of SWBCCG senior management team were individually bad managers, but together they were ‘pure evil’. Others stated that, bad managers mostly ex 'Sandwell PCT' senior managers, but others ex Heart of Birmingham PCT. I myself was later to find out via my own personal experience that ‘evil intent’ has always been at play.

In May 2013, Chief Office, Quality, Claire Parker informed SWBCCG Governing Body that all staff would be given the ‘Freedom to Speak Up’ (FTSU) and to that end a clause would be added to SWBCCG contracts of employment to mirror clause which already appeared in National ‘Agenda for Change’ staff Terms and Conditions of Employment. In January 2016, after severe bullying which left me having TIA/Stroke/Mental Health problems, I asked to speak to a FTSU, to which Andy Williams, Accountable Officer informed me that SWBCCG were still considering whether to have a designated FTSU officer, therefore no governance of Governing Body meetings, no support or opportunity was given for me to raise my concerns, which to this day due to perfidy, failure of segregation of duty, breach of duty, malfeasance, misconduct in public office, fraud by false representation, etc, etc. no Victim impact statement has been taken, no restorative justice has been actioned, in fact no progress has been made, despite repeated requests from me and others to those in authority to bring these matters to a close.

I note: Redditch and Bromsgrove CCG publish papers on their website, which confirms the names of NHS England senior managers who have carried out annual CCG Assessments, names include Sue Doheny, Alison Tonge and others and Leicester CCG confirms that they have a 'Duty of Care' to all they come into contact with, staff, contractors, etc whereas you know SWBCCG and Midland and Lancashire CSU confirmed to me and others assisting me on several occasions that neither organisation has a 'Duty of Care' towards me.

I would be grateful to know why the information supplied to others differs to the advise I have received either via this website, via my MP or via others I have sought help from, particularly given the gravity of allegations.

Please confirm the name of the team, director, telephone number and full postal address and e-mail address of the person/s who are responsible for carrying out Reviews of failing CCG's, CSU as you have done in regards to matters which have been brought to your attention this year Sheffield CCG. I note that you have also carried out a similar review when it was necessary for management practices Liverpool CCG were investigated.

I trust this FOI request will conclude matters.

Yours sincerely,

LJoNes

FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear L Jones,

 

Thank you for your communication dated 13 August 2019.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘Health and High quality care for all, now and for future generations’

 

 

 

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FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

1 Attachment

Dear L Jones,

 

Re:     Freedom of Information request (Our Ref: FOI-059995)

 

Thank you for your Freedom of Information (FOI) request dated 13 August
2019

 

Your exact request is attached, and we have assessed the element of your
request to be answered under the FOI act as being:-

 

“Please confirm the name of the team, director, telephone number and full
postal address and e-mail address of the person/s who are responsible for
carrying out Reviews of failing CCG's, CSU as you have done in regards to
matters which have been brought to your attention this year Sheffield CCG.
I note that you have also carried out a similar review when it was
necessary for management practices Liverpool CCG were investigated.”

NHS England may hold recorded information in relation to your request.

 

However, we are unable to begin processing your request without further
clarification.

 

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

 

We would be grateful if you could clarify if this relates to reviews of
Clinical Commissioning Groups (CCGs) and Commercial Support Units (CSUs),
reviews solely of CCGs, or something else?

 

Please be assured we are keen to assist with your enquiry. However, we
cannot guarantee that Section 12 or any other exemptions under the FOI act
will not apply to any further information requested.

 

Please send your clarified request to [1][NHS England request email] quoting
your reference number as it appears in the subject bar.

 

Additionally, it may be useful to note that annual assessments of CCGs are
carried out by the [2]CCG Improvement and Assessment Framework (CCG IAF)
team within NHS England and can be contacted via the contact centre.

 

By Email:      [3][NHS England request email]

 

By Writing:    NHS England Customer Contact Centre

PO Box 16738

Redditch

B97 9PT

 

By Phone:     0300 3 11 22 33

 

The teams 2018/19 report can be found [4]here.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [6][NHS England request email]

 

‘Health and High quality care for all, now and for future generations’

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We don't know whether the most recent response to this request contains information or not – if you are LJoNes please sign in and let everyone know.