Who built and who operates the NHS Covid19 'test and trace' app?

Marie Cartwright made this Freedom of Information request to Department of Health and Social Care

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Department of Health and Social Care did not have the information requested.

Dear Department of Health and Social Care,

This is a question about the NHS Covid19 app which is sometimes also referred to as the NHS 'test and trace' app, for clarity it is the one that can be downloaded from the NHS website here:
https://www.covid19.nhs.uk/

Please can you answer the following questions about the NHS Covid19 app:

1) Which company or companies had the contract to build this app? Please list both the main company with the contract and any other companies the work was outsourced to.

2) Which company or companies have the contract to operate this app? Again, please list both the main company with the contract and any other companies the work was outsourced to.

3) What was the total cost of building this app?

4) What is the cost of operating this app from when it was rolled out to 30th September 2020?

While an answer to (4) would be helpful, please disregard it in the event that obtaining this information would be arduous or costly enough to make this FOI request unviable.

This is a resubmission of FOI - 2010-1257313 which was originally submitted to NHS England who advised - "This information may be held by the Department for Health and Social Care
(DSHC)"

Yours faithfully,

Marie Cartwright

Department of Health and Social Care

This is an acknowledgement - please do not reply to this email.

Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

The answers to many questions, including the latest information on
COVID-19, can be found on [1]GOV.UK, the [2]Department of Health and
Social Care website or by visiting the [3]NHS website. We may not respond
to you if the answer to your enquiry can be found on either of these
websites. Where a reply is appropriate, we aim to send a response within
18 working days, or 20 working days if your query is a Freedom of
Information request or complaint.

If you are experiencing symptoms related to COVID-19, please
visit [4]111.nhs.uk or telephone your GP surgery immediately for further
advice. Do not go to a GP surgery, pharmacy or hospital directly.

If your organisation can offer support to help with the response to
coronavirus, including the supply of personal protective equipment, the
Government has set up an [5]online hub to compile and respond to all
offers. 

If you are clinician looking to support the NHS, please visit the [6]NHS
Professionals website for further information. 

If you are a clinician who has retired within the last 6 years and would
like more information on how to apply for the temporary register, please
visit the [7]NHS England website for further information. 

If you are a student looking to join the NHS, please visit the HEE website
for detailed guidance for [8]nurses and [9]doctors respectively. 

If you are seeking to offer your time to/volunteer for the NHS, please
visit [10]this website for more information.

The Department of Health and Social Care does not process complaints about
the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [11]Complaints Procedure page on GOV.UK.

You can find out more about the Department’s commitments from our Personal
Information
Charterhttps://www.gov.uk/government/organisati....

This e-mail and any attachments is intended only for the attention of the
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permitted. If you are not the intended recipient, please destroy all
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References

Visible links
1. https://www.gov.uk/
2. https://www.gov.uk/government/organisati...
3. https://www.nhs.uk/
4. https://111.nhs.uk/covid-19/
5. https://www.gov.uk/coronavirus-support-f...
6. https://www.nhsprofessionals.nhs.uk/
7. http://www.england.nhs.uk/coronavirus/re...
8. https://www.hee.nhs.uk/news-blogs-events...
9. https://www.hee.nhs.uk/news-blogs-events...
10. https://www.goodsamapp.org/nhs/
11. https://www.gov.uk/government/organisati...

Dear Department of Health and Social Care,

The response to my request has been delayed. By law, your department should normally have responded promptly and by 2 November 2020.

Please can you remedy this situation by responding.

Yours faithfully,

Marie Cartwright

Dear Department of Health and Social Care,

The response to this FOI which was made on 5th October is now long overdue.

It is my understanding that by law, under any circumstances, the Dept. of Health and Social Care should have responded by now.

Yours faithfully,

Marie Cartwright

Department of Health and Social Care

1 Attachment

Dear Ms Cartwright,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1260944 ).

Yours sincerely, 

Ed Franklyn
Freedom of Information Team
Department of Health and Social Care

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Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Who built and who operates the NHS Covid19 'test and trace' app?'.

The answer to question 1 "Which company or companies had the contract to build this app? Please list
both the main company with the contract and any other companies the work was
outsourced to. " is not a concise answer and is simply a copy paste of what we already knew from https://faq.covid19.nhs.uk/article/KA-01...
It does not list any of the subcontractors though does go at length into the circumstances in which procurement is permitted, which was not asked for and is irrelevant.

The answer to question 4 "What is the cost of operating this app from when it was rolled out to 30th
September 2020? While an answer to (4) would be helpful, please disregard it in the event
that obtaining this information would be arduous or costly enough to make this FOI request
unviable. " is clearly ludicrous as it states that the information is held but will not be released to me because in the interests of transparency they're going to release it to everyone in July 2021 ie in 7 months time at time of writing this.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Marie Cartwright

Department of Health and Social Care

This is an acknowledgement - please do not reply to this email.

Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

The answers to many questions, including the latest information on
COVID-19, can be found on [1]GOV.UK, the [2]Department of Health and
Social Care website or by visiting the [3]NHS website. We may not respond
to you if the answer to your enquiry can be found on either of these
websites. Where a reply is appropriate, we aim to send a response within
18 working days, or 20 working days if your query is a Freedom of
Information request or complaint.

If you are experiencing symptoms related to COVID-19, please
visit [4]111.nhs.uk or telephone your GP surgery immediately for further
advice. Do not go to a GP surgery, pharmacy or hospital directly.

If you are a business interested in helping the government increase
COVID-19 testing capacity, please visit this [5]Government website. Please
note that the service to offer other COVID-19 support from your business
has closed.

If you are clinician looking to support the NHS, please visit the NHS
Professionals websitehttps://www.nhsprofessionals.nhs.uk/ for further
information. 

If you are a clinician who has retired within the last 6 years and would
like more information on how to apply for the temporary register, please
visit the NHS England
websitehttp://www.england.nhs.uk/coronavirus/re....

If you want to volunteer during the coronavirus (COVID-19) pandemic,
please visit this
website[6]https://www.gov.uk/volunteering/coronavi... for
more information. 

The Department of Health and Social Care does not process complaints about
the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [7]Complaints Procedure page on GOV.UK.

You can find out more about the Department’s commitments from our Personal
Information
Charterhttps://www.gov.uk/government/organisati....

This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
communications.

References

Visible links
1. https://www.gov.uk/
2. https://www.gov.uk/government/organisati...
3. https://www.nhs.uk/
4. https://111.nhs.uk/covid-19/
5. https://www.gov.uk/guidance/help-the-gov...
6. https://www.gov.uk/volunteering/coronavi...
7. https://www.gov.uk/government/organisati...

FreedomofInformation, Department of Health and Social Care

1 Attachment

Dear Ms Cartwright,

Your requested internal review of FOI-1260944 is now complete. Please see the attached letter for the outcome.

You may find it useful to refer to the Information Commissioner’s guidance on communicating politely with public authorities at:

https://ico.org.uk/your-data-matters/off...

Yours sincerely,

Charlene Carter
Freedom of Information Casework Manager
Department of Health and Social Care
39 Victoria Street, London SW1H 0EU

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FreedomofInformation, Department of Health and Social Care

1 Attachment

Dear Ms Cartwright

Following ICO case IC-83517-B0Z7, please see the department's response.

Regards

FOI Team

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