Whistleblowing/Concerns

Miss Take made this Freedom of Information request to Peterborough City Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Peterborough City Council,

I request some information regarding your safeguarding and whistleblowing policies within adult social care.

Please can you provide full copies of the acts and statutes that you and your colleagues rely on in the social services department in relation to handling complaints and concerns within the adult social care sector.

Please can you provide full copies of the policies that are used in relation to safeguarding and concerns/complaints within the adult social care sector.

Yours faithfully,

Miss Wiles.

Freedom of Information Mailbox, Peterborough City Council

FREEDOM OF INFORMATION REQUEST –  FOI-13-0068

 

 

 

Dear Sir / Madam,

 

Thank you for your request under the Freedom of Information Act:

 

I request some information regarding your safeguarding and whistleblowing
policies within adult social care.

 

1.      Please can you provide full copies of the acts and statutes that
you and your colleagues rely on in the social services department in
relation to handling complaints and concerns within the adult social care
sector.

 

2.      Please can you provide full copies of the policies that are used
in relation to safeguarding and concerns/complaints within the adult
social care sector.

 

Your request is being considered and you will receive the information, if
held, within the statutory timescale of 20 working days, subject to the
information not being exempt.

 

If you have any queries, please do not hesitate to contact me.

 

Yours faithfully

 

Alana Diffey       

Information Specialist

Peterborough City Council

Town Hall

Peterborough

PE1 1HG

 

foi[1]@peterborough.gov.uk

Telephone 01733 452276       

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Conditions apply to the confidentiality, copyright, legal liability and
use of this email.
For full information relating to the transmission and use of this email
please visit www.peterborough.gov.uk/emaildisclaimer
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References

Visible links
1. mailto:[Peterborough City Council request email]

Dear Freedom of Information Mailbox,

Diolch yn fawr - Thanks Very Much

Miss Wiles

Freedom of Information Mailbox, Peterborough City Council

1 Attachment

  • Attachment

    FOI 13 0068 Attachment 1 Complaints Processing in Adult Social Care Feb 13.pdf

    602K Download View as HTML

FREEDOM OF INFORMATION REQUEST –  FOI-13-0068

 

 

 

Dear Sir / Madam,

 

Your request for information has now been considered and the information
requested is given below.

 

I request some information regarding your safeguarding and whistleblowing
policies within adult social care.

 

1.      Please can you provide full copies of the acts and statutes that
you and your colleagues rely on in the social services department in
relation to handling complaints and concerns within the adult social care
sector.

 

The legislation relating to complaints is the Local Authority Social
Services and National Health Service Complaints (England) Regulations
2009. This information is exempt under Section 21 – Information which is
reasonably accessible by other means.  The exemption applies because the
Regulations can be accessed on the legislation.gov.uk website via the
following link:

[1]http://www.legislation.gov.uk/uksi/2009/...

 

2.      Please can you provide full copies of the policies that are used
in relation to safeguarding and concerns/complaints within the adult
social care sector.

 

This information is also exempt under Section 21 – Information which is
reasonably accessible by other means. The exemption applies because
policies relating to safeguarding can be found on the Peterborough City
Council website and can be accessed by the following link:
[2]http://www.peterborough.gov.uk/health_an...

 

In relation to complaints, the Complaints Procedure for Adult Social Care
at Peterborough City Council was agreed on 6 February 2013 and a copy is
attached for your reference.

 

In accordance with the Freedom of Information Act 2000 this email message
acts as a Refusal Notice.

 

You are free to use any documents supplied for your own use, including for
non-commercial research purposes. The documents may also be used for news
reporting. However, any other type of re-use, for example by publishing
the documents or issuing copies to the public will require the permission
of the copyright owner, where copyright exists.  Such a request would be
considered separately in accordance with the relevant Re-use of Public
Sector Information Regulations 2005 and is not automatic.  Therefore no
permission is implied in the re-use of this information, until such a
request to re-use it has been made and agreed, subject to any appropriate
conditions.  Any request to re-use the information should be made to me at
the address below.

 

If you have any queries or concerns then please do not hesitate to contact
me.

 

If you are dissatisfied with the handling of your request please contact
the Information Specialist, Peterborough City Council, Town Hall, Bridge
Street, Peterborough, PE1 1HG; Telephone: 01733 452276, e-mail:
[3][Peterborough City Council request email]

 

You can also complain to the Information Commissioner at:

            The Information Commissioner's Office

            Wycliffe House, Water lane

            Wilmslow, Cheshire

            SK9 5AF

            Tel: 01625 545700

[4]www.ico.gov.uk

 

Yours faithfully

 

Alana Diffey       

Information Specialist

Peterborough City Council

Town Hall

Peterborough

PE1 1HG

 

foi[5]@peterborough.gov.uk

Telephone 01733 452276       

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Conditions apply to the confidentiality, copyright, legal liability and
use of this email.
For full information relating to the transmission and use of this email
please visit www.peterborough.gov.uk/emaildisclaimer
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

References

Visible links
1. blocked::http://www.legislation.gov.uk/uksi/2009/...
http://www.legislation.gov.uk/uksi/2009/...
http://www.legislation.gov.uk/uksi/2009/...
2. blocked::http://www.peterborough.gov.uk/health_an...
http://www.peterborough.gov.uk/health_an...
http://www.peterborough.gov.uk/health_an...
3. mailto:[Peterborough City Council request email]
4. http://www.informationcommissioner.gov.uk/
5. mailto:[Peterborough City Council request email]

Dear Freedom of Information Mailbox,

Pardon?
Yours sincerely,

Miss Take