Which type of fluoride is used in our water

P Maddison made this Environmental Information Regulations request to Severn Trent Plc
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Severn Trent Plc,

Could you please tell me;

1) Which type of fluoride is put in our water (sodium/calcium).

2) What is this fluoride in our water for, what is it's purpose?

Yours faithfully,

P Maddison

Do Not Reply, Severn Trent Plc

Hello

Thanks for contacting us – we’ll get back to you shortly.

Kind regards,

Customer Care

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customer.care@severntrent.co.uk, Severn Trent Plc

Good morning

Thank you for your email on 21 October 2019, I apologise for the late
response.

So we can help you with your query we will need a full address for the
property we supply the water to.

Kind regards

Robert Wolstenholme

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Dear [email address],

I don't know why you require an exact address to be able to tell me, unless you have control of individual streams of water flow to be able to alter the water for each individual address (plus, I do not want my full address being shown).
I am in Lilltleover, Derby, DE23 area.
I would like an explanation as to why you require my FULL address to be able to tell me.

Yours sincerely,

P Maddison

Do Not Reply, Severn Trent Plc

Hello

Thanks for contacting us – we’ll get back to you shortly.

Kind regards,

Customer Care

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customer.care@severntrent.co.uk, Severn Trent Plc

Good afternoon,

Water comes from many sources and due to this we are unable to provide you
with the information you require without at least a full post code. We
need at least the full post code to identify which source your water comes
from.

If you are happy to provide us with at least your full post code and a
contact number then I can arrange for a call back to be made to you from
our water quality team to discuss the type of fluoride in your water.

You can also find information on your water from our website,
[1]https://www.stwater.co.uk/

If you need any more help you can also "chat now" on our website - drop us
a tweet @stwater or call us on 0800 783 4444

Regards

Thomas

Customer Care

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Dear [email address],

My postcode is DE23 2UB

Yours sincerely,

P Maddison

Do Not Reply, Severn Trent Plc

Hello

Thanks for contacting us – we’ll get back to you shortly.

Kind regards,

Customer Care

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customer.care@severntrent.co.uk, Severn Trent Plc

Good morning Mr Maddison

Thank you for your e-mail of 29 October 2019. I’m sorry for the delay in
responding.

In order to help we’ll require further information so our water quality
team are able to get in touch with you. Could you please contact us on
“chat now” on our website – drop us a tweet [1]@stwater or call us on 0800
783 4444.

Here’s the link to our website: [2]https://www.stwater.co.uk/

Kind regards

Daniel Gittings

Customer Care

 

 

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