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Which credit cards can I pay over a Post Office counter ?

C A James made this Freedom of Information request to Post Office Limited

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Dear Post Office Limited,
Until recently I was able to pay my Post Office Credit Card (Bank of Ireland) monthly account at my local Post Office. This card has now been withdrawn and the Post Office (Capital One) card, promoted by Post Office, which I have obtained to replace the Bank of Ireland card, cannot be paid at a Post Office.
1 Which credit cards CAN I pay at a Post Office ?
2 If you know, which of them charge no fees ?

Yours faithfully,
C A James

Information Rights Team, Post Office Limited

1 Attachment

Dear C A James,

Please find an acknowledgement attached relating to your Freedom of
Information Request.

Regards,

Kerry Moodie

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Information Rights Team, Post Office Limited

1 Attachment

Dear C A James,

Please find attached the response relating to your Freedom of Information
request.

Regards,

Kerry Moodie

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Tony James,



information.rights@postoffice co.uk (which rejects my email)

 

The Post Office response of 18^th August does not tell me what I have
asked, it also contains facts I know to be untrue.

1 ‘the Post Office does not hold the information you have requested’. It
does – when I take a credit card payment to any of my local Post Offices
the counter clerk without hesitation tells me whether it is an account I
can pay at the Post Office, or one I cannot. Where does the clerk get this
information if not from the Post Office ?

2 ‘we do not have any Credit Card clients’ Also Untrue. Though I cannot
pay my Post Office (Capital One) account at a Post Office, I can pay my
JaJa finance card account. Obviously and not for the first time Post
Office do not know (or do not want to know) what their Horizon system is
capable of.

 

I request an internal review, which ought to look at the untruths told in
response to my FOI request, and also at Customer Services response to my
earlier Enquiry CRM:0036716763. If when replying to it Post Office
honestly (though incorrectly) believed that they did not have any Credit
Card clients, why did Customer Services not say so instead of suggesting I
enquired endlessly and unsuccessfully of individual Credit Card providers
to discover whether or not they allowed payments at a Post Office ?

 

C A James

Information Rights Team, Post Office Limited

Our ref: IR2021/00762

Dear C A James,

Further to your request for an Internal Review of Post Office's response
to your Freedom of Information request FOI2021/00725 which was received on
23rd August. Your request is being considered under the terms of the
Freedom of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 40 working days.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Jackie Lawrence

Information Rights Team

Finsbury Dials,

20 Finsbury Street

London, EC2Y 9AQ

Information Rights Team, Post Office Limited

Dear C A James

Following the Internal Review of your request, it has been determined that
further time is required to consider the points raised in your appeal.

We apologise for the delay in completing the review and we expect to
respond by 6th October. If you have any questions regarding this email,
please contact us at [Post Office request email] quoting the
reference number above.

Kind Regards

Jackie Lawrence

Information Rights Team

Finsbury Dials,

20 Finsbury Street

London,

EC2Y 9AQ

Dear Information Rights Team,
Thank you for letting me know that you cannot complete this review within the timescale allowed by statute. If this means that examination of the issues is being taken seriously and will result in action, well and good, but if it is just a prelude to kicking the matter into the long grass in the hope I will forget about it, desist. If I can clarify any details to help Post Office on its way I will be happy to do so (after all, we both want improved service from the Post Office, don't we). You already have my contact details.

Yours sincerely,

C A James

Information Rights Team, Post Office Limited

1 Attachment

Dear C A James,

Please find attached the outcome of your Internal Review request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

We don't know whether the most recent response to this request contains information or not – if you are C A James please sign in and let everyone know.