Which company provides the door access systems around the university.

The request was successful.

Dear University of Worcester,

I am getting in touch to ask which company supplies the door access card readers on buildings around the University of Worcester (used for contact-less access on campus cards).

Please give all information relating to:
- The make and model of readers used
- The company which manufactures/distributes the readers
- Any third-party installers/channel partners used to purchase the readers
- The security infrastructure provider
- The software used to manage the door controllers and readers.
- Approximate quantity of doors at the university.
- Name of the Head of Estates for the University.

Additionally, if the university uses readers from multiple suppliers, please give a list of all suppliers.

Thank you in advance.

Yours faithfully,

K York

foirequests@worc.ac.uk, University of Worcester

Dear K York

Thank you for your request of today's date of which I acknowledge safe receipt.

We will endeavour to provide a full response within 20 working days of receipt.

If you have any queries in the meantime, please contact me quoting the reference in the subject line.

Yours sincerely

Gemma Harris
Information Governance Officer
Directorate
University of Worcester
Office: 01905 543032 | Department number: 01905 855000 Website: www.worcester.ac.uk

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Dear University of Worcester,

As you'll note, the legal deadline by which you need to have responded with the information requested has now passed.

However, I understand that these requests can sometimes be challenging to process, especially in the current climate. Please do give an update on how you are managing the request along with an estimate as to when you will be able to send the information through.

If a response is not received by the end of the week, I will need to refer the request to the ICO.

Yours sincerely,

K York

foirequests@worc.ac.uk, University of Worcester

Dear Ms/Ms York

Further to your request of 26th January, I am now in a position to respond as follows:

- The make and model of readers used: Salto Reader/Salto EC90EM - Class M
- The company which manufactures/distributes the readers: SALTO
- Any third-party installers/channel partners used to purchase the readers: Communication Technology Services
- The security infrastructure provider: In House
- The software used to manage the door controllers and readers: SALTO
- Approximate quantity of doors at the university: 1472
- Name of the Head of Estates for the University: Mark Hughes

Additionally, if the university uses readers from multiple suppliers, please give a list of all suppliers. n/a

I am obliged, under the Freedom of Information Act, to inform you of our complaints procedures in case you are unhappy about the way in which your request has been dealt with.

If you are unhappy with the way your request for information has been handled, you can request a review by writing to Helen Johnstone, University Secretary, University of Worcester, Henwick Grove, Worcester WR2 6AJ.

If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  Telephone: 0303 123 1113 - www.ico.gov.uk

If I can be of any further assistance please do not hesitate to contact me.

Yours sincerely,

Gemma Harris
Information Governance Officer
Directorate
University of Worcester
Website: www.worcester.ac.uk

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