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Where does one direct a complaint against Trading Standards

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Dear Department for Business, Energy and Industrial Strategy,

I'm advised complaints against Trading Standards should be directed to the council. B.E.I.S. however, explain that Trading Standards falls within their remit and the D.C.L.G. explain something else.

Where does one direct a complaint against Trading Standards? If it depends on the type of complaint would you kindly identify the different types and/or the types of complaint BEIS deals with?

Yours faithfully,
ogmtt

BEIScorrespondence@beis.gov.uk on behalf of BIS Correspondence Team, Department for Business, Energy and Industrial Strategy

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  • Attachment

    TO.OGMITT.TS.TOSL2017 17999.rtf

    4.3M Download

Dear Ogmitt

Please find attached our response to your recent enquiry.

Regards,

Danielle Cross

Dear Department for Business, Energy and Industrial Strategy,

Thank you for your response.

I note that Trading Standards does not fall within your list of agencies or public offices and yet, on more than one occasion, I have been directed to you as the correct authority. Would you kindly explain why?

Yours faithfully,
ogmtt

Dear Department for Business, Energy and Industrial Strategy,

Having re-read my last message of, 12 September 2017, I note it does not read as was intended. It should read thus:
Thank you for your response (of 31st July 2017).
I note that neither local authorities or Trading Standards fall within your list of agencies or public offices. As I understand - kindly correct me if I'm wrong - where the LGO is unable or unwlling to deal with a complaint, the correct authority is DCLG not BEIS. Yet, on more than one occasion, BEIS has assumed the role of correct authority. Would you kindly explain?

Yours faithfully,
ogmtt

BEIScorrespondence@beis.gov.uk on behalf of BIS Correspondence Team, Department for Business, Energy and Industrial Strategy

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  • Attachment

    TOB2017 24120 Ogmitt.rtf

    2.7M Download

Dear Ogmitt,

Please find attached our response to your recent enquiry.

Regards,

BEIS Ministerial Correspondence Unit.

December 30, 2017
Victoria Winrow
BEIS MINISTERIAL CORRESPONDENCE UNIT

Dear Victoria,
Thank you for your message.
So, where there is allegation that Trading Standard's fails to enforce the law, the correct authority, where the local council fails to remedy the situation, is NTS. Is this correct?
In matters concerning Trading Standards, in what circumstances would one direct complaint to the LGO?
Regards,
Ogmitt

______________________________________

30 October 2017
[email address]
on behalf of BIS Correspondence Team,
Department for Business,
Energy and Industrial Strategy
1 Attachment - given below
TOB2017 24120 Ogmitt.rtf

Dear Ogmitt,
Please find attached our response to your recent enquiry.
Regards,
BEIS Ministerial Correspondence Unit.
[Attachment]
BEIS MINISTERIAL CORRESPONDENCE UNIT
Email: [email address]
[FOI #421173 email]
T +44 (0) 20 7215 5000
Our ref: TOB2017/24120

Dear Ogmitt,
Thank you for your email of 17 October, about Trading Standards.
While DCLG is the Government department with responsibility for local Government, BEIS funds National Trading Standards (NTS) and Local Authority Trading Standards are coordinated through the NTS. The NTS prioritises and coordinates national and cross-local authority boundary consumer enforcement in England and Wales and is accountable to BEIS.
As regards your comment about Local Government Ombudsman (LGO), I should explain that where a complainant has complained to the LGO and is dissatisfied with its decision, they retain the right to take legal action should they see fit.
I hope this is helpful.
Yours sincerely
Victoria Winrow
BEIS MINISTERIAL CORRESPONDENCE UNIT

______________________________________

Yours sincerely,
ogmtt

BEIScorrespondence@beis.gov.uk on behalf of BIS Correspondence Team, Department for Business, Energy and Industrial Strategy

1 Attachment

Dear Ogmitt .,

Please find attached our response to your recent enquiry.

Regards,

Helen Huish

March 2018

Dear Department for Business, Energy and Industrial Strategy,

Thanks for your message which I copy below.

I turned to NTS to deal with a subsequent FOI query. In doing so I read the following
description: ..We list ACTSO Ltd as it runs "National Trading Standards", which makes
decisions about the allocation of significant government grants. * ACTSO stands for the
Association of Chief Trading Standards Officers. ACTSO Ltd is not formally subject to the
Freedom of Information Act. Government departments which contract ACTSO Ltd are subject to
the act, so your request might be better directed to them. eg.: Department for Business,
Energy and Industrial Strategy and the Food Standards Agency..

So accordingly I direct this subsequent query to you. That you prefer I direct it otherwise,
please let me know:

I made complaint against British Gas to local Trading Standards (TS). BG failed to comply
with consumer safety legislation.

TS refused to deal with my complaint despite having clear remit to do so. So, I complained
to the Council's Chief Executive who chose to support TS's position preferring instead that I
escalate complaint to LGO. I did as instructed. LGO in turn explained it held no remit to
deal with my complaint.

BEIS explains: ..While DCLG is the Government department with responsibility for local
Government, BEIS funds National Trading Standards (NTS) and Local Authority Trading
Standards are coordinated through the NTS. The NTS prioritises and coordinates national and
cross-local authority boundary consumer enforcement in England and Wales and is accountable
to BEIS..

It's my impression the division of accountability between two government departments is an
issue here however, given that I'm alleging TS fails to enforce consumer legislation, are you
(NTS) being the coordinator, interested to learn details with a view to dealing with this
matter? Otherwise, would you kindly identify the correct authority?

---------

8 January 2018
Our ref: TOB2017/30666
Ogmitt [FOI #421173 email]

Dear Ogmitt

Thank you for your email dated 30 December to Victoria Winrow, regarding Trading Standards.
I am responding on her behalf.

Where consumers allege that a local authority Trading Standards are failing to enforce the
law, they can complain to the Chief Executive of the Local Authority concerned in accordance
with their own published complaints procedure. If the consumer remains dissatisfied, they
can then write to the Local Government Ombudsman (LGO).

I hope this is helpful.

Yours sincerely

Helen Huish
BEIS MINISTERIAL CORRESPONDENCE UNIT

---------
Yours faithfully,
ogmtt

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