When will the Quarterly Performance Statistics for 2018 be released?

The request was successful.

Nicholas Wheatley

Dear Parliamentary and Health Service Ombudsman,

When will the quarterly performance statistics for 2018 be released? The most recent performance statistics were for the last quarter of 2017. Here is the link to your website:

https://www.ombudsman.org.uk/about-us/co...

Yours faithfully,

Nicholas Wheatley

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Mr Wheatley,

 

Request for information under the Freedom of Information Act 2000

 

Further to your email dated 19^th July, we are now in a positon to
respond.

 

The performance statistics for January to March 2018 are now available on
our website (link below).

 

[1]https://www.ombudsman.org.uk/about-us/co...

 

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review.

 

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review.  You
can do this by writing to [2][Parliamentary and Health Service Ombudsman request email]. 

 

Website: [3]http://www.ico.org.uk

 

Your request will now be closed as of this date.

 

Yours sincerely,

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [4]www.ombudsman.org.uk

 

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References

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M Boyce left an annotation ()

'We completed almost 60% less investigations compared to the same period last year.'

We are all so very proud of the exemplary public service the PHSO provides. A knighthood awaits for our Bob I think. I couldn't think of anyone who is more deserving!

Nicholas Wheatley

Dear InformationRights,

Thank you for the information. Would you please tell me when the April - June 2018 Quarterly Performance Statistics will be released.

Yours sincerely,

Nicholas Wheatley

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
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Nicholas Wheatley

Dear Parliamentary and Health Service Ombudsman,

This request is overdue as it was submitted more than 20 days ago. Please would you let me know when there is likely to be a response.

Yours faithfully,

Nicholas Wheatley

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
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______________________________________________________________________

InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Mr Wheatley,

 

Please accept our apologies for the delay in responding.

 

The performance statistics are available via the link below:

 

[1]https://www.ombudsman.org.uk/about-us/co...

 

Yours sincerely,

 

 

Freedom Of Information/Data Protection

Parliamentary and Health Service Ombudsman

W: [2]www.ombudsman.org.uk

 

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M Boyce left an annotation ()

Exemplary!

Nicholas Wheatley

Dear InformationRights,

Thank you for the link to the quarterly performance statistics. As of today they are not visible on the PHSO website though. Would you please state when these performance statistics will be visible on the website.

Yours sincerely,

Nicholas Wheatley

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

Brenda Prentice left an annotation ()

Down hill all the way?

InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Mr Wheatley,

 

Thank you for email of 31 August and for bringing this to our attention.

 

The performance statistics are now available via the link below:

 

[1]https://www.ombudsman.org.uk/about-us/co...

 

 

Yours sincerely,

 

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [2]www.ombudsman.org.uk

 

Follow us on

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J Roberts left an annotation ()

"April to June 2018 – We completed -50.1% less investigations compared to the same period last year."

A substantial fall in the number of completed investigations.

M Boyce left an annotation ()

Exemplary.

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