What requirement is there for a response to a complaint to be by way of a written letter, rather than by email of via Universal Credit journal?

Currently waiting for a response from Department for Work and Pensions, they should respond promptly and normally no later than (details).

Dear Department for Work and Pensions,

I'd like to know what information is available please, stating the requirement for a reply to a complaint made to DWP, that it must be made in writing by way of a letter, and not by digital/electronic means, such as an email, entry in the journal of a universal credit account, or even by text, or fax, or by phone. Is there any provision for ensuring a timely prompt response, whereas written communication is demonstrably slower?

Yours faithfully,

Mark Abraham

DWP freedom-of-information-requests, Department for Work and Pensions

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