Dear Department for Work and Pensions,
I'd like to know what information is available please, stating the requirement for a reply to a complaint made to DWP, that it must be made in writing by way of a letter, and not by digital/electronic means, such as an email, entry in the journal of a universal credit account, or even by text, or fax, or by phone. Is there any provision for ensuring a timely prompt response, whereas written communication is demonstrably slower?
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