What measures have been taken to warn of dangers in rice milk product
Dear Tesco Stores Limited,
I am writing to request information under the Freedom of Information act. I am contacting you regarding the levels of arsenic present in rice milk which scientists have found to be extremely harmful to children, being linked to the development of some forms of cancer.
You may know the NHS already advised parents not to feed rice milk, which contains the natural poison, to under-fives.
I am contacting you to ask what measures have been taken, if any, to provide sufficient information to customers on the dangers of this product and if the company is presenting clear and correct labeling on products to warn of the harms.
If nothing has been done thus far, I would like to know why, and whether or not the store has objectives to adjust the labeling of these products to give concise information and warnings.
Yours faithfully,
Anna Black
Dear Customer,
Thanks for your email.
Your feedback is really important and we’re aiming to be back in touch
with a personal response within 24 hours. This might vary during busier
times but we’ll do our best to reply as soon as we can.
Kind regards,
Kate Gough
Customer Service Operations Manager
[1]Tesco Logo
Dear Anna
Thank you for contacting us.
I understand you are concerned about the natural levels of Arsenic that
occur in rice.
We act on feedback from our customers and will be adding this information
to our Rice Milk packaging.
This will complement the information about which milk products are safe
for babies that is already on the Tesco Loves Baby website.
Thank you once again for taking the time to contact us.
Kind regards
Sarah Thorne
Tesco Customer Service
[1]Tesco Logo
.................. Original Message ..................
To: [Tesco request email]
From: [FOI #237432 email]
Received: 04/11/2014
Subject: Freedom of Information request - What measures have been taken to
warn of dangers in rice milk product
Dear Tesco Stores Limited,
I am writing to request information under the Freedom of Information act.
I am contacting you regarding the levels of arsenic present in rice milk
which scientists have found to be extremely harmful to children, being
linked to the development of some forms of cancer.
You may know the NHS already advised parents not to feed rice milk, which
contains the natural poison, to under-fives.
I am contacting you to ask what measures have been taken, if any, to
provide sufficient information to customers on the dangers of this product
and if the company is presenting clear and correct labeling on products to
warn of the harms.
If nothing has been done thus far, I would like to know why, and whether
or not the store has objectives to adjust the labeling of these products
to give concise information and warnings.
Yours faithfully,
Anna Black
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