What measure are DWP taking to identify claimants with mental health issues or cognitive impairment before sending stop notices to terminate legacy benefits ?
Dear Department for Work and Pensions,
For a disabled and vulnerable claimant. Stop notice is sent to HMRC when a Universal Credit claim is made. Tax Credit or Child tax Credit award is terminated. Claimant attends a benefits advisor who contacts DWP and requests "the Escalation Route" is followed as claimant/family is in financial hardship. What action should DWP take ?
Please provide the full "safeguarding policy" applied by DWP before any "stop notice" is issued to HMRC for disabled and vulnerable tax credit claimants.
What measures are DWP taking to identify disabled and Vulnerable persons before the "stop notice " is sent activating the termination of any legacy benefit ?
What measures are DWP taking to identify claimants with mental health issues or cognitive impairment before sending "stop notices" to terminate legacy benefits ?
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Dear Vanessa Bowen,
I am writing in response to your request for information, received 21
Your response is attached.
DWP Operations FOI Team
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now