What measure are DWP taking to identify claimants with mental health issues or cognitive impairment before sending stop notices to terminate legacy benefits ?
Dear Department for Work and Pensions,
For a disabled and vulnerable claimant. Stop notice is sent to HMRC when a Universal Credit claim is made. Tax Credit or Child tax Credit award is terminated. Claimant attends a benefits advisor who contacts DWP and requests "the Escalation Route" is followed as claimant/family is in financial hardship. What action should DWP take ?
Please provide the full "safeguarding policy" applied by DWP before any "stop notice" is issued to HMRC for disabled and vulnerable tax credit claimants.
What measures are DWP taking to identify disabled and Vulnerable persons before the "stop notice " is sent activating the termination of any legacy benefit ?
What measures are DWP taking to identify claimants with mental health issues or cognitive impairment before sending "stop notices" to terminate legacy benefits ?
Yours faithfully,
Vanessa Bowen
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Dear Vanessa Bowen,
I am writing in response to your request for information, received 21
February.
Your response is attached.
Yours sincerely,
DWP Operations FOI Team
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